Why the future of retail belongs to visual discovery

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Pinterest provides a visual tool to enable the discovery process online. Millions of consumers already use Pinterest to get ideas for everyday needs — food…

Report: Location data helping drive customer conversion

June 12, 2018

Nearly half of today's retailers are using location-based insights for real-time contextual targeting and enjoying a bigger lift in traffic, customer…

Pita Pit teams up with LevelUp, Olo for mobile, delivery

June 12, 2018

Pita Pit is partnering with LevelUp and Olo to introduce a completely revamped guest loyalty program, third-party delivery and a redesigned app for order…

How payments innovation is hindering the customer experience

New technology and innovation is changing the way consumers want to pay, but the increasingly rapid pace of change also creates challenges and vulnerabilities…

San Diego library deploys 4th self-serve kiosk

June 11, 2018

Boulevard, California, library patrons can now check out, return and place holds on materials, download audio and e-books and browse the library catalog from a…

Morey's Piers updates digital signage

June 11, 2018

Morey's Piers, Beachfront Water Parks and Hotels, an amusement park on the Jersey Shore, recently upgraded with a digital signage network from Mvix. The park…

Voice assistants will dominate consumer interaction, claims report

June 6, 2018

A Capgemeni report predicts conversational commerce via voice assistant tech will gain big ground and become a dominant interaction technology over the next…

Consumers embracing AR, online shopping

June 6, 2018

When it comes to e-commerce activity 10 percent of online shoppers have tried AR technology , according to a shopping and technology trends survey conducted by…

Sephora melds physical, digital retail divisions

June 5, 2018

In an effort to boost customer experience and service Sephora has meshed its internal digital and physical retail units into one division.

Gap tapping digital policies to boost customer experience, associate scheduling

June 1, 2018

Gap is launching new digital policies aimed at helping sale associate scheduling as well as gaining deeper insight on consumer activity via its sales data.

Walmart testing new check-out service

June 1, 2018

Walmart is piloting a new "Check Out With Me" service in lawn and garden centers at more than 350 store locations nationwide.

Meeting customer needs driving retail investment, reveals survey

June 1, 2018

Retailers are spending in a quest to keep up with customer expectations, according to a JDA Software and KPMG survey conducted by Incisiv.

Cycle Gear taps data analytics to steer retail business forward, boost customer experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Motorcycle parts and apparel retailer boosts revenue and bottom line with HeadCount's traffic and conversion technology.

Verizon installs free Wi-Fi kiosks in upstate NY

May 30, 2018

New Rochelle, New York, is the first city in the country to have Verizon's Digital Kiosks, according to The Journal News.

Why delivery is playing a starring role in the retail customer experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Consumers are driving retailers to deliver an enhanced, multi-pronged and expansive delivery experience and those not hopping on the bandwagon will likely be…

How AI, AR & VR impact retail this year (apocalypse not included)

James Hoshor, senior mobile strategist and solutions architect for Propelics, explains that with artificial reality initiatives impacting consumer engagements…

Target makes beauty shopping a bit easier

May 24, 2018

Target is focused on making beauty shopping easier given it offers more than 1,000 beauty brands.

Kroger, Ocado partner up to revamp the U.S. grocery customer experience

May 24, 2018

Kroger is partnering with U.K.-based grocer Ocado Group to use its technology, the Ocado Smart Platform, in a quest to redefine its U.S.-based customer…

Pop ups, experiential experiences, showrooms top retail trends, reveals report

May 22, 2018

Retail pop-up shops, showrooms boasting e-commerce and brick-and-mortar offerings and experiential retail experiences are the top trends taking place…

Wirecard powering contactless payments in Garmin smartwatches

May 18, 2018

Wirecard is partnering with Garmin to provide Garmin smartwatch owners a digital payment experience through Wirecard's flagship product, boon, according to a…