There's still time to hit CONNECT 2015: An industry event not to miss

August 6, 2015

Don't miss an opportunity to hear from experts, retail and restaurant leaders on everything from mobile payment to technology innovation.

Fashion brand taps analytics to drive customer experience to higher level

August 5, 2015

Apparel merchant Marine Layer signs with RetailNext to gain customer insight.

6 dos and don’ts of successful loyalty programs

by Cherryh Cansler — Editor, FastCasual.com

Loyalty programs are a standard form of marketing by retailers these days, whether they’re done digitally or via old-fashioned punch cards. All programs are…

App-less mobile tool strives to engage shoppers, boost traffic and sales

Web platform offers up engagement opportunity as well as data analytics capability.

Paytronix launches platform to 'measure, improve loyalty campaign performance'

July 27, 2015

Paytronix Systems has unveiled the Paytronix Campaign Center, an enhancement to the Paytronix Rewards Platform that enables marketers to determine the…

ICXSummit15: From scavenger hunt to Skydeck, the highlight reel

by Christopher Hall — w, t

From an Under Armour installation that tests athletic ability to a Warby Parker photo booth experience, interactive customer experience was the order of the…

Kiosks in Retail 101

Self-service kiosks increasingly are becoming a fixture of the retail landscape. As they become more popular, the devices are changing the way retailers serve…

Presented by KioskMarketplace.com

Interactive customer experience technology has to surprise and delight

Customers expect a personalized experience that surprises and delights them, and most will trade bits of information about themselves if they receive something…

Interactive customer experience technology has to provide value

Consumers with a natural sense of curiosity want to engage with technology, says Eric Vazquez, project manager for Encore Event technologies, but will the…

American Express POS rates lowered to less than 2%

June 12, 2015

Harbortouch, a POS system and merchant services provider, is offering special pricing on American Express transactions at a rate of 1.99 percent for merchants…

Groupon, PeachWorks execs discuss how technology benefits operations

The CEOs of Groupon's Breadcrumb and PeachWorks discuss how their technology can help restaurants and retailers stay relevant.

Sprinklr acquires NewBrand Analytics

June 4, 2015

Sprinklr Inc., a social technology company, has acquired NewBrand, a location-specific text analytics software company.

Shoppers prefer using PCs to deal with customer service issues

by Cherryh Cansler — Editor, FastCasual.com

A new study found that shoppers still find more comfort in logging on to websites and PCs over their phones when it comes to dealing with customer service…

Study: Tablets falling out of favor

May 28, 2015

Tablet shipments have been on a steady decline, while tablet trade-ins are growing.

Is Apple overtaking Google?

May 28, 2015

The world's top 100 brands are now worth $3.3 trillion to businesses, according to BrandZ.

New platform released in hopes of linking in-store, online shopping

May 26, 2015

Store-Sync is designed to drive e-commerce and in-store sales by providing a seamless experience for shoppers who use both digital and traditional channels.

Discovering the best tactics for your retail kiosk

by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator

Finding the correct space for your retail kiosk can be a challenge. This means you have to become skilled at finding ways to make your kiosk stand out.

Qtrac iQ® Intelligent Queue Management

Intelligent queue management is your answer to a more productive queue and a better customer experience. In this short video we show how Qtrac iQ from Lavi…

Vesta releases solution to 'prevent online, mobile fraud'

May 21, 2015

Built to combat the rising trend of fraud in e-commerce, vGuaranteed is a "revenue-generating payment solution for digital goods, services and subscriptions."

Can IPS enhance the shopping experience?

by Josh Fischer — Editor, NetWorld

Retail Customer Experience sat down with Christian Lundquist, CEO of SenionLab, to explain IPS and how it might help retailers.