Why retailers should embrace digital platforms for success in 2022

As we dive headlong into 2022, retailers continue to search for technology to reach consumers. But, where does that leave small retailers? While many lack the…

Fetch Rewards taps David Sommer as chief customer leader

January 25, 2022

Consumer rewards company Fetch Rewards has named David Sommer as the company's first chief customer officer.

Ralph Lauren going virtual to reach young shoppers

January 25, 2022

Ralph Lauren is embracing virtual and the metaverse in a quest to reach and attract the younger consumer.

UK co-op deploys Diebold Nixdorf self-service solution in 80 stores

January 24, 2022

East of England Co-operative Society, a consumer cooperative in the U.K. with 122 stores, has deployed more than 180 Diebold Nixdorf DN Series Easy eXpress…

Vera Bradley taps Impact Analytics for optimized decision making

January 24, 2022

American lifestyle brand Vera Bradley is partnering with Impact Analytics on a unified retail planning platform that will optimize decision making from…

5 Trending Topics at NRF 2022

Read this recap on NRF 2022 and discover the trending topics that will shape the contact center of the future.

A retail/hospitality challenge: Serving ‘digital natives’

January 21, 2022

Two experts from Zebra Technologies offer insight on how retail and hospitality decision makers can address the growing demand for omnichannel shopping.

Convenience store goes unattended with vending machines

January 21, 2022

A convenience store in Newcastle, U.K. now consists of several vending machines offering a variety of products such as snacks, beverages, tissues, playing…

Retailer teams with AiFi on unattended stores

January 21, 2022

Żabka Group, a retailer based in Poznan, Poland, operates the largest chain of autonomous stores in Europe after launching 25 AI-powered stores in partnership…

Transit system deploys Shoppers Drug Mart vending machines

January 20, 2022

Metrolinx, the Ontario, Canada transit system, has installed Shoppers Drug Mart vending machines at select GO transportation stations, according to a press…

OnQ expands touchless display features for retail market

January 19, 2022

OnQ, a manufacturer of retail displays, has expanded its Converge platform to deliver touchless interactive experiences in the store, according to a company…

Grocery TV adds 4,000 POS displays to network

January 19, 2022

Grocery TV, a digital advertising network, has added 4,000 point-of-sale displays to its network by partnering with retail wholesaler Wakefern Food…

March 25th Deadline for Elevate ICX Award Submissions

January 18, 2022

The Interactive Customer Experience (ICX) Association is now accepting nominations for its annual Elevate ICX Awards.

Exhibit floor a big draw at Self-Service Innovation Summit

Attendees at the Self-Service Innovation Summit found a wealth of innovation in the exhibit area, many demonstrating the customer experience advances discussed…

Luxury footwear brand taps Cegid tech to boost personalized experience

January 18, 2022

Aquazzura, an Italian luxury footwear brand, is deploying Cegid Retail's unified commerce and POS platform to drive a more personalized consumer experience and…

Omnichannel retailers boost self-service investments

January 17, 2022

Omnichannel retailers are increasing investments in "edge retail" solutions, including self-serve kiosks and automated boutiques, according to a survey…

J.C. Penney hires on 2 experts to drive digital strategy forward

January 17, 2022

Retailer J.C. Penney Co. has hired two technology leaders who will be focused on improving its digital strategy.

1-800-Flowers.com acquires Alice’s Table lifestyle operation

January 14, 2022

E-gift and floral retailer 1-800-Flowers.com has acquired Alice's Table, a lifestyle retailer that offers digital curated products as well as interactive live…

Carters deploys Nedap Retail tech to boost inventory accuracy, drive omnichannel growth

January 14, 2022

Carters, a clothing brand focused on babies and young children, has deployed Nedap Retail's ID Cloud platform in its U.S. retail store fleet.

The top 4 contact center KPIs and metrics that retailers need to start tracking

The four contact center KPIs and metrics that retailers must measure to generate higher revenue and drive increased business performance.