FriendShip drives loyalty, in-store visits with Paytronix digital CX platform

June 27, 2019

FriendShip has increased in-store visits by 5% and has seen gas purchases jump 18% it said, due to targeted pump-to-store marketing created by Paytronix as…

Survey: Most Gen Z shoppers using Buy Online Pickup In Store

June 26, 2019

Package Conceirge, a provider of automated locker solutions, has released findings about the shopping behaviors of adults aged 18-25 years old. Among the…

A great time to be a consumer, say retail leaders

June 26, 2019

Today's shoppers are not only "nuanced in their expectations," but are in the driver's seat of the retail transacation, according to industry leaders that…

Report: Brands not understanding shopper needs

June 25, 2019

There's still a big disconnect between shoppers' needs and what brands understand when it comes to those needs and providing a friction-free buying experience.

Consumers love exceptional service, will jump ship for it

June 25, 2019

Two-thirds of consumers will jump ship to another brand if that brand is providing the best experience.

Creating an experience beyond shopping

Roger Bannister, business development director at Timico, explains why retailers and brands, whether physical or online, must create an experience that goes…

Retail sales rosy in May

June 18, 2019

The American consumer is busy shopping, shopping and shopping and the result is healthy May sales data after a sluggish April.

Retailers have lots of data but little direction, reveals research

June 18, 2019

Retailers are collecting needed data, but one in three marketers don't know what to do with it, according to a Clicktale study.

Alternative and cashless payment acceptance grows, but security remains a concern

June 13, 2019

Consumers are open to embracing payment options such as wearables and smartphones, but they have high levels of concern about being able to secure such…

Father's Day spend to hit all-time high, predicts NRF

June 12, 2019

Spending on dads this year is expected to break the record books, with an all-time high of $16 million being doled out by consumers.

Amazon is the 'go to' retailer, claims study

June 6, 2019

In what may come as little surprise to those in the retail sector, Amazon is considered the "go to" online retailer by 81% of Americans.

Bad digital experiences are hurting retailers' bottom line

June 6, 2019

Bad digital experiences are costing brands and retailers revenue as nearly all, 95%, of consumers in the U.S. and U.K. will jump off an e-commerce or brand…

Study: Shoppers loving luxury brands, try-before-buy and non-traditional delivery

June 5, 2019

A MetaPack research report that polled more than 1,000 consumers in the U.S. and Canada reveals an increase in consumers buying from luxury brands and choosing…

Consumers want personal touch, seamless customer journey

June 3, 2019

A JLL study on shopper expectations reveals consumers want and expect skilled customer service, personalization, convenience and a sharing economy.

Physical retail still very much a wanted channel, reveals survey

May 30, 2019

Consumers still love the physical retail store environment, with 85% of U.S. shoppers dropping into a brick-and-mortar store during a typical week, according…

Vuitton handbags boast AMOLED displays

May 29, 2019

The latest flexible display (think foldable smartphones, roll-up TVs) will soon be on a special line of Louis Vuitton handbags.

NY's Hudson Yards retail space bolstering nearby retail, claims report

May 28, 2019

While the newly-opened Hudson Yards retail and business development has garnered much media coverage since opening this year, it's not the only New York City…

Millennials driving retail models, shaping trends

May 20, 2019

When it comes to successful new retail models and retail trends the millennial generation is the driving force.

Dedicated digital teams taking root among brands

April 17, 2019

Nearly half, 48%, of brands have a dedicated digital experience team to drive and shape customer experience and journey.

Physical, digital retail merging, reveals study

April 11, 2019

Traditional physical retail and online retail are increasingly merging into a seamless shopping experience, according to the National Retail Federation's…