The key to getting retail CX right the first time

Marketers and brands are failing to give customers what they want, even without realizing it. And those customers will walk away, often the very first time…

Presented by RetailCustomerExperience.com

When will retail fight back?

Tien Tzuo, Zuora cofounder and CEO, believes that while the retail industry has seen the biggest disruption of all [aka Amazon], it hasn't done much to…

Small retailers embracing mobile banking

November 25, 2019

Mobile banking has crossed a bit of a threshold with small business customers given increasing customer satisfaction ratings and banks are beginning to see…

Consumers shopping earlier, physical retailers top favorite

November 22, 2019

Not only are consumers shopping earlier this year — well before Thanksgiving thanks to retailers launching holiday sales as Halloween hit — they're very likely…

Survey: There is a digital disconnect happening in retail

November 21, 2019

While nearly every retailer (95%) realizes the important of evaluating the user experience, and how it impacts business outcome, a good number (60%) are…

Online holiday spend will hit all-time high, claims Adobe Analytics

November 20, 2019

Online consumer spending will hit $143.7 billion this holiday season, a 14.1% increase compared to Novemer and December of 2018. And, for the first time, each…

Consumer adoption of apparel rental services remains low, claims survey

November 20, 2019

While there are more apparel rental options for consumers, actual consumer adoption is lagging, according to a CGS 2019 Future of Fashion & Retail Consumer…

How retailers can fine tune the click-and-collect experience for shoppers

While much has been written about brick-and-mortar retailers’ continuing fight for market share with online competitors, data on continually evolving consumer…

Presented by RetailCustomerExperience.com

Consumers are loving text engagement

November 19, 2019

Forget the email, marketers. Consumers are all about the text message as the mobile communication channel boasts six times the engagement of digital…

Pop-ups, voice top trends driving retail holiday sales

November 15, 2019

As the holiday buying season gets into full swing there are five major trends driving retail sales at brick-and-mortar stores. Pop-up experiences, along with…

Gen Z influencing household spend, reveals NRF report

November 12, 2019

Today's Generation Z (those born in 1995 or after) is having a greater impact and influence on household spending, according to the National Retail…

Achieving the benefits of a retail sustainability strategy

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

JoAnn Martin, vice president, industry strategy and market development, at JDA Software, explains how and why sustainability is now a top strategy for…

Consumers will be busy shopping this holiday season

November 11, 2019

A Tinuiti research report reveals consumers will be bullish on holiday spend this year, with Gen X shoppers likely spending the most. The research, which…

AI: Putting the shopper experience on tech steroids

Christopher Tyghe, vice president of strategic development, Ingenico Group, Canada writes that while there are many benefits to investing in AI, one of the…

Why your customer experience must mirror your retail culture

Joe Schultz, vice president of sales, Harbor Retail, discusses why company culture has a greater impact on a brand's customer experience than one may think and…

Formation VP defines personalization — why it's critical to the retail customer experience

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Nicole Amsler, vice president of marketing at Formation — a company that helps brands reach millions of customers each day — shares her insights on what retail…

Barneys may grow big-time, if acquired

November 4, 2019

A $271 million bid to acquire luxury retailer, Barneys, could mean big footprint growth in 2020.

Why it’s time for brands to prioritize the happiness of millennial shoppers

By focusing on superior experiences now, brands can meet the pressing needs of their most demanding customers (millennials) — while getting ahead of the…

Presented by RetailCustomerExperience.com

Lead-up to Black Friday a popular shopping time

November 1, 2019

A Cardlytics, Inc. annual spend trend report reveals nearly 40% of all holiday spend occurs in the four weeks leading into Black Friday

Handbag spend hits all-time low, claims consumer report

October 30, 2019

Sales of handbags and totes in the U.S. are down more than 20% this year, as compared with 2016, according to NPD Group's Consumer Tracking Service.