Consumers not sure how brands are using data

August 15, 2019

Despite an increased focus on consumer privacy, data security and data protection, more than half of consumers — 65% —  weren't sure what brands were using…

Holiday season may not be so jolly warns analyst

August 15, 2019

Not every retailer may have a jolly holiday season as one industry watcher said it may be a "sobering" one for department chains.

Most retailers worry about Amazon pricing threat

August 14, 2019

Nearly three-quarters of retailers are worried they're going to be outpriced by Amazon, with 41% of those "very concerned."

4 attributes of a successful digital engagement strategy

Anthony Stevenson, international new business director at Eagle Eye, writes that in the race to capture sales only businesses with an effective digital…

Why brands must prioritize the happiness of millennial shoppers

Brightpearl CEO Derek O'Carroll explains why the key to retail success could lie in keeping millennials happy and why brands, seeking to capture the attention…

Target, Walmart leading hourly wage increases

August 6, 2019

The hourly retail minimum wage is the highest it has been since the end of 2003, primarily due to top retailer support for increased pay.

Survey: Consumers like BOPIS, mobile browsing, AI

August 5, 2019

A good majority of shoppers who are Amazon Prime members are likely to shop in-store every week, enjoy buying online and picking up in the store, and prefer…

Private payroll on the upswing yet SMBs having tough time hiring

August 5, 2019

While private payrolls increased by 156,000 jobs last month — beating industry projections — small retailers are having a hard time finding workers.

Report: Just 1 bad experience can turn off a shopper

July 29, 2019

More than half of shoppers, 55%, will not return to a brand or retailer after one bad experience, indicating that today's consumer has nearly zero tolerance…

Trends in brand marketing: Insights from SXSW 2019

Sonya Klinger, marketing manager at IDL, shares insight about trends and technology highlighted at this year's SXSW event.

Personal is a big want for consumers, reveals data

July 12, 2019

A majority, 78%, of consumers are more likely to shop at retailers and brands providing a personalized experience, and 73% of online shoppers are likely to…

Rite Aid teams with Adobe on digital transformation strategy

July 11, 2019

In a quest to deliver a personal and connected health and wellness experience for shoppers, Rite Aid is deploying the Adobe Experience Cloud. The technology…

Report: Consumers expect personal, seamless experience

July 10, 2019

When it comes to the retail experience, more than half of consumers, 66%, care more about the experience than about product or service price, according to the…

Retailers behind in personalizing the retail experience, claims study

July 9, 2019

Nearly half, 44%, of retailers, have made no progress in customizing the in-store shopping experience and today's digital natives love brick-and-mortar more…

The problem of personalization in retail marketing

Kristin Hambelton, CMO, Marketing Evolution, discusses the disconnect between what retailers believe is happening with retail customer marketing and what's…

Why it's time to drop the 'e' in e-commerce

Bryan Forbes, vice president, strategy and planning, IN Marketing, believes it's time to give shoppers new ways to experience products.

5 ways to ensure the store appeals to high-powered senior shoppers

Geoff Gross, founder and CEO of Medical Guardian, offers insight on how senior-focused shifts by top national retailers illustrate the importance of this…

Food is a big part of summer retail activity, reveals study

July 2, 2019

When it comes to retail spending in the summer months it's all about food and consumers still prefer the physical retail environment overall.

Consumers view retail tech as experience booster

June 28, 2019

Shoppers are embracing retail technologies as they are proving to boost the shopping experience and make the shopping experience easier.

VR transforming brick-and-mortar CX but not how you'd expect

David Rich, CEO at InContext Solutions, writes that the key to successful virtual reality is delivering the experience before customers ever set foot in a…