Kagan: Tech titans in retail and why it's time to make shopping fun

by Jeff KAGAN — Wireless Analyst, Telecom Industry Analyst

Jeff Kagan explains why every retailer should be noticing what some big tech titans are doing with retail and re-think and improve the experience for shoppers.

AI spend to hit $35.8B this year led by retail industry

April 5, 2019

Worldwide spend on artificial intelligence systems will hit $35.8 billion this year, reflecting a 44% jump over 2018 spend, according to an IDC report.

Retail isn't dead. It's changing

Kiran Smith, CEO of Arnold, shares insight on while some signs may indicate retail is on the decline, it's not at all. Consumer preferences are changing, but…

Customer satisfaction with retail takes a dip

April 3, 2019

Customers' satisfaction with retailers remains on the decline, with a second consecutive dip on the American Customer Satisfaction Index report for 2018-2019.

Retail today: Adapting, evolving and embracing technology

Patrick O'Keefe, CEO and founder at O'Keefe, explores how retailers and marketers are adapting and evolving and why it's all about offering unique experiences…

Target CEO: Earnings prove strategy is working; fulfillment is our friend

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Target CEO Brian Cornell said investments over the past two years are paying off, new small formats are being well received and its fulfillment approach is…

10 tips for creating amazing online retail customer experiences

Ben Nimmo, co-founder and CTO at Orlo, offers insight on how retail brands can create amazing online experiences for customers and inspire positive emotions…

Omnichannel a prime focus this year, reveals report

February 15, 2019

Sixty-seven percent of retailers are all about omnichannel this year and 50 percent view a mobile shopping app as a top priority, according to a Shopgate…

Valentine's Day should deliver more experiential gifts this year

February 13, 2019

There'll be roses, jewelry and, of course, chocolate this Valentine's Day, but there will also be increased spend and focus on experiential experiences ranging…

Consumer expectations growing at a healthy clip, reveals study

February 12, 2019

Retailers shouldn't expect consumer expectations to decline any time soon, if at all, as a Brand Keys report reveals expectations are growing an average of 2…

Survey: Retailers surviving, but not thriving so far this year

February 11, 2019

Despite rosy predictions by economists, a leading retail organization and the White House administration, retailers aren't expecting a robust 2019 sales…

Valentine's Day spend should be a record-setter

February 5, 2019

Consumers are projected to spend more than ever on Valentine's Day yet fewer will be celebrating the annual February love event.

More jobs in January, but unemployment jumps a bit

February 4, 2019

The government shutdown, so far at least, isn't having a big impact on the U.S. workforce as 304,000 jobs were added last month.

5 technologies primed to transform the grocery shopping experience

Rupal Shah, head of shopper research at research specialists, Simpson Carpenter, explains why the grocery shopping experience is on the brink of big change…

Global AI market to hit $3 trillion by 2024

January 23, 2019

The global artificial intelligence market is anticipated to be worth $3,061.35 billion by the end of 2024, while the combined annual growth rate is projected…

AI leading the retail tech charge, claims report

January 18, 2019

Artificial intelligence is the focus of the most pilots and leading the technology pack when it comes to future adoption, according to a survey conducted by…

NRF Big Show Report: The big ‘c’ and retail economics ahead

Standing still, and not understanding the value of data, could prove to be the demise of many a retailer, big and small, despite encouraging economic…

Retailers ditching paper manuals for digital training tools

January 14, 2019

Employees armed with mobile tools are happier, better trained and take better care of customers, according to a survey conducted in 2018 by Vanson Bourne on…

Survey: Few Americans want limits on face recognition tech

January 14, 2019

A national survey from the Center for Data Innovation reveals one of four Americans want the government to strictly limit facial recognition technology. Just…

Retail kiosk outlook: 2019 expected to surpass 2018

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Kiosk industry observers are upbeat for 2019 as retailers are recognizing the need for in-store technology to assist their overburdened sales associates, a…