Shoppers will spend just as much, possibly more this holiday season

October 17, 2019

This holiday season U.S. consumers are expected to spend as much, or more, than they did in 2018 and they're projected to hit brick-and-mortar retail locations…

Retail sales dip for first time in months

October 17, 2019

Retail sales in the U.S. in September dipped for the first time in seven months and could prompt an interest rate cut in a few weeks.

Holiday sales growth will hit at least 3.8%, claims NRF

October 16, 2019

Holiday retail sales in November and December will increase between 3.8% to 4.2%, compared to 2018, according to the National Retail Federation.

Consumers are shopping early for holiday gifts

October 10, 2019

Nearly half of consumers, 45%, expect to start shopping for holiday gifts before November and 25% already started in September.

Retailers value AI but adoption remains scarce, reveals study

October 7, 2019

The benefits of artificial intelligence technology, specifically around merchandise management, is clear to most retailers but just 16% have deployed an AI…

Target loyalty news tops most-read in September

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Target's newest loyalty program grabbed big attention with Retail Customer Experience readers in September. If you missed that story get the lowdown as well as…

Halloween spend will be robust thanks to social media

October 1, 2019

Social media is expected to influence this year's Halloween spend which is predicted to be near a record-breaking figure.

Consumers won't be very patient on Black Friday, claims research

September 27, 2019

Retailers should strive hard to meet e-commerce consumer expectations this holiday season as shoppers will be quick to ditch brands if performance doesn't meet…

High consumer optimism will spur holiday season sales

September 27, 2019

An OpenX survey reveals high consumer optimism about the economy will fuel bigger holiday season spend and online shopping may grab more share than physical…

Why it's time for brands to prioritize the happiness of millennial shoppers

Brightpearl CEO Derek O'Carroll says brands must work harder to attract buyers and to encourage repeat purchases, particularly from the younger demographic.

Shoppers loving the gift card these days

September 19, 2019

There is a consistent 10% year-over-year growth in gift card sales and online-bought cards (in retail and restaurants) are reflecting a 6% increase in check…

Welcome to the era of harmonic retail

DeAnn Campbell, retail strategy and research, Harbor Retail, is convinced the next evolutionary era heralds a shift beyond converged commerce to harmonic…

Why the in-store shopping experience is irreplaceable

Georgie White, a writer at Mediaworks, offers insight on why brands should focus on their digital presence but not at the expense of their in-store offering.

AI, personalization driving digital signage future trend

by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator

As digital signage continually becomes more responsive and dynamic, it will become even more important to stay up-to-date on these trends to avoid falling…

Report: Most retailers not too sure who's browsing around

September 4, 2019

More than half, 64%, of retailers can't identify the majority of website visitors and 57% aren't collecting offline customer relationship management data…

Solid growth ahead for transparent signage market

August 30, 2019

The transparent digital signage market will grow at a 33% compound annual growth rate, according to a report by ReportLinker.

Talking With: Ricardo Belmar on the big CX buzz in 2019

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

It’s been a year since Retail Customer Experience chatted with Ricardo Belmar, senior director of global enterprise marketing at Infovista, about trends…

Average consumer back-to-school spend expected to break records

August 29, 2019

Consumer spending for back-to-school needs and college items will break records this year, according to a National Retail Federation survey conducted by…

Convenience, compassion top consumer wants, reveals survey

August 29, 2019

Today's consumers want convenience, compassionate in-store customer service and happy store associates to engage with when in a retail environment.

Why OOH will revolutionize retail and the customer experience

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Out-of-home digital, known as OOH, is making major strides and promises big changes in consumer shopping behavior. Interactive kiosks and digital signage will…