Survey: Retailers surviving, but not thriving so far this year

February 11, 2019

Despite rosy predictions by economists, a leading retail organization and the White House administration, retailers aren't expecting a robust 2019 sales…

Valentine's Day spend should be a record-setter

February 5, 2019

Consumers are projected to spend more than ever on Valentine's Day yet fewer will be celebrating the annual February love event.

More jobs in January, but unemployment jumps a bit

February 4, 2019

The government shutdown, so far at least, isn't having a big impact on the U.S. workforce as 304,000 jobs were added last month.

5 technologies primed to transform the grocery shopping experience

Rupal Shah, head of shopper research at research specialists, Simpson Carpenter, explains why the grocery shopping experience is on the brink of big change…

Global AI market to hit $3 trillion by 2024

January 23, 2019

The global artificial intelligence market is anticipated to be worth $3,061.35 billion by the end of 2024, while the combined annual growth rate is projected…

AI leading the retail tech charge, claims report

January 18, 2019

Artificial intelligence is the focus of the most pilots and leading the technology pack when it comes to future adoption, according to a survey conducted by…

NRF Big Show Report: The big ‘c’ and retail economics ahead

Standing still, and not understanding the value of data, could prove to be the demise of many a retailer, big and small, despite encouraging economic…

Retailers ditching paper manuals for digital training tools

January 14, 2019

Employees armed with mobile tools are happier, better trained and take better care of customers, according to a survey conducted in 2018 by Vanson Bourne on…

Survey: Few Americans want limits on face recognition tech

January 14, 2019

A national survey from the Center for Data Innovation reveals one of four Americans want the government to strictly limit facial recognition technology. Just…

Retail kiosk outlook: 2019 expected to surpass 2018

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Kiosk industry observers are upbeat for 2019 as retailers are recognizing the need for in-store technology to assist their overburdened sales associates, a…

Experts share 2019 retail customer experience predictions

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Retail Customer Experience went to the experts and industry watchers to get their predictions and expectations on a wide range of issues, from technology to…

10 most read Retail Customer Experience articles of 2018

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

As 2018 ends and 2019 arrives here's a great opportunity to make sure you didn't miss the top 10 most popular articles on Retail Customer Experience in 2018.

Survey: Over one-third of retailers not collecting customer data

December 28, 2018

While online holiday shopping is robust this year — given a projected 22 percent spike compared to last year — 36 percent of retailers aren't collecting…

Report: Retailers gearing up to meet customer needs

December 27, 2018

Many retailers, about 50 percent, aim to improve systems and processes over the next three years to better meet consumer needs and expectations, as well as…

A man's most wanted Christmas gift? Yup, it's socks

December 19, 2018

A Savile Row Company survey reveals a good majority of men, 80 percent, are hoping for some pretty basic gifts under the tree next week.

Most couples don't share when it comes to holiday spend actions, reveals survey

December 13, 2018

Almost half of Americans don't share with spouses/partners about how much they spend on holiday gifts, according to a Swagbucks survey.

Consumers care about a brand's purpose, reveals study

December 12, 2018

Consumers aren't just interested in great prices, innovative delivery options or item availability. A good number, 63 percent, are also interested in only…

Retail food purchase activities put states on the naughty, nice lists

December 11, 2018

In the spirit of the holidays Ibotta has released a "naughty or nice" list listing showing U.S. states that have the most, or the least holiday spirit.

The Necessity of Customer-Driven Marketing for Retail

As 2019 inches closer, the time to re-evaluate your various marketing and advertising strategies and campaigns in a way that will stand out in the…

Should retailers give up on UK's High Street?

Andy Wood, chairman, Go Inspire, explains why a mix of innovative and traditional channels is the ideal way of engaging with today's consumers.