Gen Z, millennials will spend the most this holiday season

November 28, 2018

While a good majority — 77 percent, —of consumers expect to spend the same or more this holiday season, younger shoppers will likely be outspending the older…

How AI technology is influencing Gen Z engagement strategies

Gurps Rai, CIO of DroppTV, explains how artificial intelligence can help retailers develop a personalized retail customer experience and how to best utilize AI…

Cyber crime poses big risk to mobile holiday shopping

by David Jones — Editor, Networld Media Group

Security experts and retailers are increasingly focused on protecting the consumer's mobile shopping experience and payment platforms to ensure safe…

Cyber Monday biggest Amazon sales day ever

November 27, 2018

The Thanksgiving holiday weekend and Cyber Monday proved to be a huge sales boon for Amazon with Cyber Monday hitting the record books as the biggest shopping…

Black Friday sales hit record-setting $6.2B, one third via the smartphone

November 26, 2018

Consumers are busy spending and very busy tapping mobile devices for holiday shopping this year.

Black Friday mobile shoppers set single-day record

by David Jones — Editor, Networld Media Group

November 26, 2018

Consumers relied on their smartphones to find the best deals on Black Friday.

Why social media will never deliver a good discovery shopping experience

While social media social media is great for connecting with customers, it's supplemental to a retailer's own platform, writes Andrew Blachman, COO of…

164M consumers will be shopping Thanksgiving weekend

November 21, 2018

A projected 164 million consumers will shop over the five-day Thanksgiving weekend, according to an annual survey by the National Retail Federation and Prosper…

Retailers closed on Thanksgiving: Popular store brands pepper a long list

November 20, 2018

The list of retailers closed on Thanksgiving now tops out at 76, with some big brand names on the list.

Brick-and-mortar retailers will feel the love this holiday season

November 19, 2018

Brick-and-mortar retailers will enjoy a 57.3 percent of consumer shopping share this holiday season and 50 percent of shoppers will make at least one purchase…

What you can expect from this year's Black Friday

Trevor Sumner, CEO, PERCH, shares his expectations about the impending Black Friday: digital experiences that will excite, e-commerce and its continued rise as…

Black Friday: 4 ways retailers can prepare

Steve Davidson, vice president, Warranty Products, offers up tips to help prepare for Black Friday as it arrives.

Unboxing the retail subscription box phenomenon

Laura Gayle, Business Woman Guide, offers retailers insight on how to get a subscription box service up and running and avoid potential pitfalls.

The good, the bad and the ugly: An outlook on retail in 2019

Puja Kartan, strategy director, Isobar US, offers up unique insight on how top U.S. retailers are faring when it comes to digital innovation and what those not…

Brick-and-mortar retail still king for holiday gift shoppers

November 13, 2018

Nearly three quarters of consumers plan to visit a brick-and-mortar retailer for holiday gift buying this year, and an increasing number of shoppers are taking…

Americans increasingly want stores closed on Thanksgiving

November 12, 2018

A survey reveals close to 50 percent of American consumers are in favor of retailers closing on Thanksgiving and will not be shopping on the holiday before…

Adobe expects record $124B in online shopping due to mobile ordering

November 9, 2018

Adobe is forecasting a surge in holiday shopping, with online sales rising 14.8 percent to $124 billion in U.S., this season with a record Cyber Monday in the…

Intelligent enterprises are on the rise

November 7, 2018

Intelligent enterprises, defined as those connecting the physical and digital environment, have doubled in just one year.

Emerging tech, bad customer service, omnichannel top reads in October

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Retail Customer Experience readers were interested in a wide variety of CX issues in October, from why the store is still a winning strategy to embracing…

The key to holiday success? Inventory flexibility

Eric Lamphier, senior director of product management, Manhattan Associates, maps out why preparing for the tremendous spike in demand, that comes with the…