Industry experts offer up 2018 predictions on retail customer experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

With the close of 2017, a year which brought big news in retail customer experience strategy, technology and trends, Retail Customer Experience shares a hefty…

2017 retail influencer: Amazon

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Customer experience is the dominant strategy in retail, and Amazon dominated in 2017 by innovating on everything from supply chain to faster delivery to…

2017 in review: The top 5 blogs

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Retail Customer Experience is home to a growing blog sphere, and the diverse opinions, insights, tips and advice are invaluable to readers. Here are the top…

November retail beats last year's sales by 6%

December 28, 2017

It was a happy November for retailers as sales increased 6 percent compared to a year ago, according to the National Retail Federation.

2017 in review: Walmart, Buffet, Target led top read news

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

The top five news items on Retail Customer Experience in 2017 focused primarily on big brand retail news and insight offered by big names.

Digital signage market to grow up 8.21 percent from 2017 to 2022

December 20, 2017

The global digital signage market is expected to grow at a compound annual growth rate of 8.21 percent from 2017 to 2022, according to a report by ReportBuyer.

Green Monday expected to deliver another big online shopping opportunity

December 11, 2017

There’s Black Friday, Small Business Saturday, this year's newly-crowned Sofa Sunday and — of course — Cyber Monday.

Future of UK retail not so bright as 2018 gets closer

December 8, 2017

The U.K., along with Egypt and Venezuela, is expected to see negative retail market growth come the new year, according to a press release.

Lego Store tops in in-store experience, reveals reputation report

December 5, 2017

The Lego Store is ranked one for in-store experience, according to the latest 2017 Retail Reputation Report, which assesses retailers doing well and doing…

Mobile proved dominant in Black Friday shopping, reveals report

November 29, 2017

Thanksgiving/Black Friday – Cyber Weekend holiday shopping produced increased retail revenue on the weekend days, delivering 32 percent growth compared to 2…

Black Friday drew big numbers in shoppers, store visits

November 28, 2017

Nearly two thirds (74 percent) of Black Friday/Thanksgiving shoppers spent at least the same as they did last year, averaging $377.50, according to data from…

Walmart, Kohl's, Amazon, Dollar Tree cited as big Black Friday winners

November 28, 2017

When it comes to in-store traffic and digital consumer spend, the big retail winners this Black Friday into Cyber Monday weekend were big names: Kohl's…

Big discounts hit way before Black Friday, Cyber Monday

November 28, 2017

Retailers didn't wait until the busiest shopping weekend of the year to discount items as a new EDITED report reveals 48 percent of the U.S. online apparel…

Consumers love free shipping, reveals Deloitte survey

November 27, 2017

The top priority for consumers is getting free shipping, with nine of 10 consumers (88 percent) citing free shipping as being more valuable than fast shipping.

For retailers and brands "the moment of truth" has already passed

Seeta Hariharan, GM and group head, TCS Digital Software & Solutions Group, explains why 'the moment of truth' in retail has passed and been replaced by the…

Consumer shopping glitches on the rise, reveals study

November 24, 2017

The 2017 Customer Rage Study reveals more than 62 million families had at least one shopping glitch in the past 12 months, leading to frustration and anger in…

Kagan: Old checkout lanes will choke retail stores

by Jeff KAGAN — Wireless Analyst, Telecom Industry Analyst

Jeff Kagan has a big list of big questions for today's retailer -- from realizing the need to change to creating both a defensive and offensive strategy.

Technologies poised to change the future of holiday shopping

Harriet Green, general manager for IBM Watson Internet of Things, customer engagement and education, explains how retailers must welcome an early adopter…

Retail sales climbed up a bit in October

November 20, 2017

October delivered a 0.1 percent increase in retail sales, compared to September, and a 4.3 percent gain compared to a year ago.

Survey: Younger shoppers expected to spend the most this holiday

November 17, 2017

Young adults, ages 18 to 24 years old, are expected to spend more this holiday season given more disposable income, according to a survey from the National…