Store closures will hit 12K in 2018

January 5, 2018

The start of the new year will bring a "rash" of bankruptcy filings and store closing announcements, according to a Business Insider report that cited data…

Why Amazon may lose its influencer title in 2018

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

While the ecommerce retailer won top shopping destination this past holiday season, and dozens of headlines related its innovations, Amazon is not immune to…

Tax bill may impact retailer strategy in several ways

January 4, 2018

Retailers will likely be hiring less workers and embracing automation technology due to the new federal tax laws.

National Returns Day will be busy, claims UPS report

January 3, 2018

Tuesday, Jan. 3, is National Returns Day, and it's expected to be a record setter as UPS predicts 1.4 million items will be returned. That represents an …

Kagan: Think retail is dying? Think again

by Jeff KAGAN — Wireless Analyst, Telecom Industry Analyst

Analyst Jeff Kagan explains why there is no death knell to be rung for retail. Sure there is intense pressure, and certain retailers are folding, but others…

Industry experts offer up 2018 predictions on retail customer experience

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

With the close of 2017, a year which brought big news in retail customer experience strategy, technology and trends, Retail Customer Experience shares a hefty…

2017 retail influencer: Amazon

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Customer experience is the dominant strategy in retail, and Amazon dominated in 2017 by innovating on everything from supply chain to faster delivery to…

2017 in review: The top 5 blogs

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Retail Customer Experience is home to a growing blog sphere, and the diverse opinions, insights, tips and advice are invaluable to readers. Here are the top…

November retail beats last year's sales by 6%

December 28, 2017

It was a happy November for retailers as sales increased 6 percent compared to a year ago, according to the National Retail Federation.

2017 in review: Walmart, Buffet, Target led top read news

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

The top five news items on Retail Customer Experience in 2017 focused primarily on big brand retail news and insight offered by big names.

Digital signage market to grow up 8.21 percent from 2017 to 2022

December 20, 2017

The global digital signage market is expected to grow at a compound annual growth rate of 8.21 percent from 2017 to 2022, according to a report by ReportBuyer.

Green Monday expected to deliver another big online shopping opportunity

December 11, 2017

There’s Black Friday, Small Business Saturday, this year's newly-crowned Sofa Sunday and — of course — Cyber Monday.

Future of UK retail not so bright as 2018 gets closer

December 8, 2017

The U.K., along with Egypt and Venezuela, is expected to see negative retail market growth come the new year, according to a press release.

Lego Store tops in in-store experience, reveals reputation report

December 5, 2017

The Lego Store is ranked one for in-store experience, according to the latest 2017 Retail Reputation Report, which assesses retailers doing well and doing…

Mobile proved dominant in Black Friday shopping, reveals report

November 29, 2017

Thanksgiving/Black Friday – Cyber Weekend holiday shopping produced increased retail revenue on the weekend days, delivering 32 percent growth compared to 2…

Black Friday drew big numbers in shoppers, store visits

November 28, 2017

Nearly two thirds (74 percent) of Black Friday/Thanksgiving shoppers spent at least the same as they did last year, averaging $377.50, according to data from…

Walmart, Kohl's, Amazon, Dollar Tree cited as big Black Friday winners

November 28, 2017

When it comes to in-store traffic and digital consumer spend, the big retail winners this Black Friday into Cyber Monday weekend were big names: Kohl's…

Big discounts hit way before Black Friday, Cyber Monday

November 28, 2017

Retailers didn't wait until the busiest shopping weekend of the year to discount items as a new EDITED report reveals 48 percent of the U.S. online apparel…

Consumers love free shipping, reveals Deloitte survey

November 27, 2017

The top priority for consumers is getting free shipping, with nine of 10 consumers (88 percent) citing free shipping as being more valuable than fast shipping.

For retailers and brands "the moment of truth" has already passed

Seeta Hariharan, GM and group head, TCS Digital Software & Solutions Group, explains why 'the moment of truth' in retail has passed and been replaced by the…