Warmer winter didn't hurt all retailers, reveals new survey

March 14, 2016

The warmer than usual winter temperatures has hurt more than a few retailers' bottom lines, but not every retail segment felt a pinch.

MarketResponse reveals adaptive CX opportunities at ICXA Symposium

March 11, 2016

The capstone session at the recent ICX Association Symposium featured 'The Domain of Shopping' study, which identified six distinct shopping segments based on…

Study: Retailers must mobilize the brand advocate

March 11, 2016

A retailer's best friend these days may just be the consumer who is loyal and willing to spread good things about the brand.

Talking With: Needle President Scott Pulsipher on mobilizing brand advocates

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

One of a brand's best marketing asset is the loyal fan. That's why it's critical to mobilize such advocates to drive revenue, build the consumer base and boost…

Report: Consumers not very forgiving when a shopping experience goes bad

March 10, 2016

Consumers are not paying attention to traditional advertising and aren't very forgiving if a retail experience goes bad.

Sprint embarking on nationwide sprint to open new stores

March 10, 2016

The telecom player, striving to move ahead in the ultra-competitive market, is working with a partner to expand store locations.

Target's strategy is all about creating a hassle-free customer experience

From all indications 2016 is going to be a busy year for Target and the prime focus will be on the consumer.

Walmart customer satisfaction ranking takes a deeper dip

February 29, 2016

Walmart’s battling a bunch of challenges and can now add not satisfying customers to the list.

Infinite data: How the business can stand out with the crowd

Welcome to the modern world — an age in which data is infinite and we are able to collect more information than we know what to do with.

Kohl's to pilot new store format, shuttering 18 underperforming locations

February 26, 2016

Retailer enjoyed a healthy seasonal sales boost but wasn't immune to weather that hurt other retailers in late 2015.

Men are shopping like women and that's good for retailers

February 25, 2016

The male consumer is scanning online sites to get fashion ideas, trying new brands and pretty much shopping like a woman, and that's all good for the retail…

Going bananas with product placement may not be such a good move

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

To put it simply, my Millennial loves bananas and is not going to be too thrilled to be so overtly manipulated.

Retail rental projections bode well for 2016, reveals report

February 23, 2016

Healthy outlook in retail rental landscape.

Tax refunds likely won't equate to big retail activity this year

February 22, 2016

More than half of consumers are planning to use tax refunds to pay off debt and shore up the savings account. Yet it isn't a complete bleak trend for retail.

Neiman Marcus strives to meld in-store, digital mobile customer experience in new store

February 22, 2016

High-end retailer aims to combine in-store and online customer experience in first Long Island, New York, location.

Endangered customer: Why people are the difference in the future of retail

by Chris Petersen — Owner, IMS

Much of the retail pendulum has in fact swung to the "technology of sales transactions," which is why I found a new read on customer relationships so timely…

Food fight on Capitol Hill: Update on Common Sense Nutrition Disclosure Act

by Betsy Craig — pres, menutrinfo.com

There are eight ways menu-labeling guidelines will change if HR 2017 becomes a law.

3 ways successful retailers are building a perfect customer experience

Perfection is an ever-moving target. Just ask any business continually working to better understand and serve its customers.

Mobille app, wallet security top of mind for retailers

February 16, 2016

When it comes to mobile app and mobile wallet payment solutions nearly three quarters of retailers are most concerned with security features, reveals a new…

Young valentines spend more than older lovers on Valentine’s Day

February 12, 2016

It’s rewarding to be young or in love with someone younger when Valentine’s Day comes around.