Trends / Statistics News & Media
Report: 2016 will deliver healthy sales growth for retail sector
February 11, 2016
Cheap gas, more jobs and consumer confidence will lead to robust retail sales in 2016.
read nowRetailers failing on customer service when it comes to email support, claims study
February 11, 2016
One in three retailers don’t respond to customer service emails and the lack of response is likely impacting consumer loyalty and shopper satisfaction.
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Retailers must embrace the mobile consumer to boost sales, increase loyalty
February 10, 2016
Nearly half of all retail shopping activity involves some sort of mobile and it’s more than half when it is millennials doing the shopping.
read nowStudy: Cheapest price may not always win over the consumer
February 9, 2016
Consumers care about price but they also care about the quality of a retailer.
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In order to survive and thrive don't breathe your own exhaust
by Chris Petersen — Owner, IMS
Biggest threat to today's retailers lies within the walls of the ivory tower.
read nowWarm temps put a big chill on Kohl's earnings
February 5, 2016
Warm weather is one reason Kohl's doesn't expect to make shareholders happy later this month.
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January's top 5 stories: Tech, trends and strategies for 2016
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
It's time for a look back at the most-read articles at Retail Customer Experience in January just in case you didn't keep up and were focused on keeping those…
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6 things every woman wishes retailers knew about her shopping basket
by Bryan Pearson — President, LoyaltyOne
These six facts about a woman's shopping basket reveal what retailers including Nordstrom, Amazon and Tesco do to address them.
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Amazon plans to open hundreds of bookstores, claims mall operator
February 3, 2016
The top U.S. e-commerce player is supposedly looking to take a deep dive in the brick-and-mortar environment.
read nowAirlines bring back snacks, expand entertainment to boost customer experience
February 1, 2016
After a decade of pulling free snacks off flights airlines are bringing back goodies in a quest to boost the traveler's flying experience.
read nowReport: Product price fast giving way to customer experience focus
February 1, 2016
Companies are increasingly focusing on customer experience rather than product price when it comes to the competitive retail segment.
read nowConsumers expect top-tier service and will take leave if retailers fail to deliver
February 1, 2016
Consumers still favor the in-store shopping environment but true optimization from the trend isn’t going to happen for retailers unless customer experience is…
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Amazon: We're focused on boosting customer satisfaction, customer experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
During its earnings call Thursday Amazon leaders didn't seem too upset about falling short of some analysts' financial expectations and drove home the message…
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The expanding digital divide between consumers and retailers
by Chris Petersen — Owner, IMS
Consumers want it all … but just how much can retailers deliver?
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Survey: Consumers want more delivery options and greater delivery transparency
January 27, 2016
Retailers not offering lots of delivery choices aren't making consumers happy. Today's shoppers are willing to pay extra for the delivery option they want…
read now'Evolved' retailers more likely to succeed compared to pure-play business strategy
January 26, 2016
Retailers going only online, or only in physical store locations, are likely not going to achieve sustainable, long-term operational success.
read nowU.S. Bank banking on new brand message to grow business
January 26, 2016
U.S. Bank is revamping its brand to drive home its message that it offers the "power of possible."
read nowMore than half of Americans boast retail job experience, claims study
January 25, 2016
Americans with a retail job on the resume likely got their first retail role at the age of 16.
read nowUnilever CEO: Another rough year ahead but it won't stop innovation
January 20, 2016
Unilever expects to have to work just as hard as last year to hit expected financial this year and plans to keep innovating on the product side.
read nowDeclining fuel costs makes for bigger profit at Delta
January 19, 2016
Delta is navigating some financial challenges but benefiting big from cheap fuel prices.
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