Holiday sales spur brighter outlook for Lululemon

January 14, 2021

Consumer activity during the recent holiday sales season has Lululemon expecting higher earnings and sales in its fourth quarter.

Augmented reality central to retailer agility in 2021

by Rob Weaver

Rob Weaver, chief revenue officer at Vertebrae, explains how augmented reality technology supports the blended experiences that will continue to dominate…

Making curbside a critical component of the customer experience

by Ram Venketaraman

Ram Venkataraman , chief product and technology officer at Kibo, says buy online-pickup curbside should not be viewed as a niche trend to sustain retail during…

Survey: Consumers hungry for messaging, conversational AI

December 28, 2020

A good majority, 85%, of worldwide consumers are on board with messaging brands, up from 65% last year, and 75% would spend more with brands that offer…

How retailers can continue to ensure in-store shopping is worth the trip in 2021

by Chip Miller

Chip Miller, CEO at Miller Zell, writes that regardless of the surging COVID-19 pandemic consumers are still venturing out to their favorite brand or retailer…

Talking With: Diebold Nixdorf retail VP Arvin Jawa

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Retail Customer Experience reached out to Arvin Jawa, vice president of global retail strategy and regional VP, Americas Retail, at Diebold Nixdorf, to get his…

Here’s what’s in store for the 2020 holiday shopping season

by Karl Haller — Consumer Center of Competency leader and retail industry expert for IBM Global Business Services, IBM

Karl Haller, Consumer Center of Competency leader and retail industry expert for IBM Global Business Services, shares insight from IBM's annual Retail…

NRF report: Pandemic driving 'most challenging time' for retail

December 3, 2020

The ongoing COVID-19 pandemic is making this year's holiday season one of the most unusual and most challenging in retail's history, according to National…

Holiday sales growth to hit between 3.6% to 5.2%, predicts NRF

November 24, 2020

Holiday sales between November and December won't be as dim as some may think due to the pandemic as there will be growth, according to the National Retail…

How the pandemic is changing U.S. holiday shopping behavior

Brian Ruwadi, senior partner and global leader at Periscope by McKinsey, outlines key retail trends shaping this holiday season.

Study: Pandemic spurring retailer tech spending

November 19, 2020

A majority of retailers, six in 10, are accelerating technology spending plans due to COVID-19's impact on the retail environment, and more than 80% of retail…

COVID-19 impact on holiday shopping is clear, reveals survey

November 12, 2020

When it comes to holiday gift buying this year, the coronavirus is having a direct impact on consumer behavior, payment and avenues to shop.

Study: Shoppers prefer mobile pay

November 12, 2020

A good majority, 74%, of Americans are using their phone to order and pay for merchandise and food at least once a week, with nearly half, 48%, tapping the…

Women will continue shopping online well past COVID-19, claims study

November 10, 2020

The COVID-19 pandemic is driving more females to shop online given shutdowns and health concerns, and the behavior likely won't change much even when the…

Black Friday will prove rewarding for UK retail revenue, claims research

November 9, 2020

A good majority of U.K.-based consumers (58%) will spend the same or more this Black Friday, according to Emarsys research, compared to Black Friday in 2019…

A look at the American retail payment revolution

by Chris Kronenthal — President + CTO, FreedomPay

Chris Kronenthal, president and CTO of FreedomPay, explains why digitization is here and here to stay when it comes to consumer payment and why it will…

Cyber Monday will beat Black Friday, reveals survey

November 6, 2020

When it comes to the busiest shopping day of the holiday season, one study claims the winner will be Cyber Monday, the Monday following Black Friday, and…

Adobe: Online US sales will be a record-breaking $189B

November 5, 2020

It is music to U.S. retailers' ears: This holiday shopping season will be a record-breaker in terms of online sales as Adobe projects it will hit $189 billion.

New 'reality' for grocer segment: online shopping, deeper shopper expectations

November 4, 2020

The three top new realities facing the grocery industry are online orders, a larger customer base and increasing shopper expectations regarding grocery…

Diebold Nixdorf, Nielsen survey offers customer connectivity insights

November 4, 2020

There are six typologies when it comes to grocery consumers and each one features a unique motivation in leveraging technology in the shopping journey…