The pandemic and cash use: What are the facts?

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Data from the Federal Reserve indicates consumers have a lot of cash on their hands as a result of the pandemic. Most have used cash while paying in person…

Visa aims to curtail fraud for merchants, consumers

by Pat Shea — Editor, NetworldMedia

Fraud is a challenge retailers and consumers regularly battle. Mike Lemberger, senior vice president and regional risk officer for Visa, North America…

Holiday consumer behavior will be different this year, reveals study

October 30, 2020

Consumers will spend with caution, spend more on at-home holiday celebrations and spend more than half the gift budget via e-commerce.

Digital Transformation of Retail Brands: Dealing with the Impact of COVID-19

The crisis produced by the COVID-19 pandemic has dramatically changed consumer behavior and accelerated the digital transformation of the retail industry. With…

Most Americans struggling financially, claims survey

October 19, 2020

As if the coronavirus and shaky economy isn't enough to worry retailers, now they're facing the fact that 70% of Americans are struggling to make ends meet.

Holiday shopping during a pandemic: Trends and transitions

by Audwin Cash — SVP, Atrius Enterprise Solutions

Audwin Cash, SVP enterprise solutions, Atrius, Acuity Brands, explains why consumers, while emphatically embracing online retail, also want a comprehensive…

Retailers warm to pickup lockers during pandemic

October 16, 2020

Eighty-three percent of retailers using automated pick-up locker solutions cite improved efficiency, according to a survey by Package Concierge, a provider of…

Survey: Nearly half of consumers leery about shopping in store

October 7, 2020

Nearly one out of every two shoppers (48%) don't believe it's safe to shop in stores and four out of 10 (38%) won't try on clothing, accessories or even makeup…

Holiday e-commerce sales projected to surge this year

October 6, 2020

Holiday shopping will increase this year and feature a hefty jump in online sales, despite the coronavirus and shaky economic times.

Consumers love for digital, mobile experiences here to stay

October 2, 2020

Shoppers will continue embracing digital and mobile retail experiences even once the coronavirus pandemic is a memory.

Amazon not the only retailer holding big sales in October

September 30, 2020

Amazon's Prime Day sales extravaganza, taking place Oct 13-14, now has some strong competition for luring shoppers.

Leveraging the benefits of headless commerce to stay relevant

by Drew Lau — VP Product, Mobify

Drew Lau, VP of product at Mobify, explains why 'relevance' as a brand is ultimately all about staying in the sphere of awareness of consumers, and that…

Newspaper vending machines disappearing

September 18, 2020

The newspaper vending machine — once common on city streets — has become a rarity with the decline of newspapers and the rising prices of those still in…

Customer experience in a new retail reality

by Ambeshwar Nath

Ambeshwar Nath, senior vice president, retail, CPG and logistics at Infosys, explains why retailers that find ways to recreate shopping experiences in channels…

Love for online won't fade once pandemic is over, claims study

September 17, 2020

Once the coronavirus pandemic subsides 86% of consumers will rely on online shopping at the same pace seen during COVID-19 and a big reason is convenience.

Mall owner closing locations on Thanksgiving

September 17, 2020

Simon Property Group, one of the biggest mall owners in the U.S., will be closing all mall sites on Thanksgiving.

Next-level customer experience for today’s marketing challenges

by Danielle Savin — Senior Director Marketing Solutions, Capgemini

Danielle Savin, senior director of digital marketing services, and Suresh Rajappan, digital customer experience principal, at Capgemini in North America…

Consumers back to non-essential shopping, reveals study

September 14, 2020

A good majority, 67%, of consumers are no longer just shopping for essentials due to the ongoing coronavirus but are also buying non-essentials. Just under…

Digital will dominate holiday shopping, claims research

September 14, 2020

More than half of consumers, 58%, have financial worries due to the ongoing COVID-19 pandemic, yet 59% expect to spend the same on holiday gifts this year as…

Survey: U.S. shoppers will trade privacy (but not convenience) for better e-commerce fraud protection

by Rafael Lourenco — EVP, ClearSale

Rafael Lourenco, executive vice president and partner at ClearSale, shares insight on a ClearSale survey (just before business closures swept the U.S.) that…