A look at the American retail payment revolution

by Chris Kronenthal — President + CTO, FreedomPay

Chris Kronenthal, president and CTO of FreedomPay, explains why digitization is here and here to stay when it comes to consumer payment and why it will…

Cyber Monday will beat Black Friday, reveals survey

November 6, 2020

When it comes to the busiest shopping day of the holiday season, one study claims the winner will be Cyber Monday, the Monday following Black Friday, and…

Adobe: Online US sales will be a record-breaking $189B

November 5, 2020

It is music to U.S. retailers' ears: This holiday shopping season will be a record-breaker in terms of online sales as Adobe projects it will hit $189 billion.

New 'reality' for grocer segment: online shopping, deeper shopper expectations

November 4, 2020

The three top new realities facing the grocery industry are online orders, a larger customer base and increasing shopper expectations regarding grocery…

Diebold Nixdorf, Nielsen survey offers customer connectivity insights

November 4, 2020

There are six typologies when it comes to grocery consumers and each one features a unique motivation in leveraging technology in the shopping journey…

The pandemic and cash use: What are the facts?

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Data from the Federal Reserve indicates consumers have a lot of cash on their hands as a result of the pandemic. Most have used cash while paying in person…

Visa aims to curtail fraud for merchants, consumers

by Pat Shea — Editor, NetworldMedia

Fraud is a challenge retailers and consumers regularly battle. Mike Lemberger, senior vice president and regional risk officer for Visa, North America…

Holiday consumer behavior will be different this year, reveals study

October 30, 2020

Consumers will spend with caution, spend more on at-home holiday celebrations and spend more than half the gift budget via e-commerce.

Digital Transformation of Retail Brands: Dealing with the Impact of COVID-19

The crisis produced by the COVID-19 pandemic has dramatically changed consumer behavior and accelerated the digital transformation of the retail industry. With…

Most Americans struggling financially, claims survey

October 19, 2020

As if the coronavirus and shaky economy isn't enough to worry retailers, now they're facing the fact that 70% of Americans are struggling to make ends meet.

Holiday shopping during a pandemic: Trends and transitions

by Audwin Cash — SVP, Atrius Enterprise Solutions

Audwin Cash, SVP enterprise solutions, Atrius, Acuity Brands, explains why consumers, while emphatically embracing online retail, also want a comprehensive…

Retailers warm to pickup lockers during pandemic

October 16, 2020

Eighty-three percent of retailers using automated pick-up locker solutions cite improved efficiency, according to a survey by Package Concierge, a provider of…

Survey: Nearly half of consumers leery about shopping in store

October 7, 2020

Nearly one out of every two shoppers (48%) don't believe it's safe to shop in stores and four out of 10 (38%) won't try on clothing, accessories or even makeup…

Holiday e-commerce sales projected to surge this year

October 6, 2020

Holiday shopping will increase this year and feature a hefty jump in online sales, despite the coronavirus and shaky economic times.

Consumers love for digital, mobile experiences here to stay

October 2, 2020

Shoppers will continue embracing digital and mobile retail experiences even once the coronavirus pandemic is a memory.

Amazon not the only retailer holding big sales in October

September 30, 2020

Amazon's Prime Day sales extravaganza, taking place Oct 13-14, now has some strong competition for luring shoppers.

Leveraging the benefits of headless commerce to stay relevant

by Drew Lau — VP Product, Mobify

Drew Lau, VP of product at Mobify, explains why 'relevance' as a brand is ultimately all about staying in the sphere of awareness of consumers, and that…

Newspaper vending machines disappearing

September 18, 2020

The newspaper vending machine — once common on city streets — has become a rarity with the decline of newspapers and the rising prices of those still in…

Customer experience in a new retail reality

by Ambeshwar Nath

Ambeshwar Nath, senior vice president, retail, CPG and logistics at Infosys, explains why retailers that find ways to recreate shopping experiences in channels…

Love for online won't fade once pandemic is over, claims study

September 17, 2020

Once the coronavirus pandemic subsides 86% of consumers will rely on online shopping at the same pace seen during COVID-19 and a big reason is convenience.