Mall owner closing locations on Thanksgiving

September 17, 2020

Simon Property Group, one of the biggest mall owners in the U.S., will be closing all mall sites on Thanksgiving.

Next-level customer experience for today’s marketing challenges

by Danielle Savin — Senior Director Marketing Solutions, Capgemini

Danielle Savin, senior director of digital marketing services, and Suresh Rajappan, digital customer experience principal, at Capgemini in North America…

Consumers back to non-essential shopping, reveals study

September 14, 2020

A good majority, 67%, of consumers are no longer just shopping for essentials due to the ongoing coronavirus but are also buying non-essentials. Just under…

Digital will dominate holiday shopping, claims research

September 14, 2020

More than half of consumers, 58%, have financial worries due to the ongoing COVID-19 pandemic, yet 59% expect to spend the same on holiday gifts this year as…

Survey: U.S. shoppers will trade privacy (but not convenience) for better e-commerce fraud protection

by Rafael Lourenco — EVP, ClearSale

Rafael Lourenco, executive vice president and partner at ClearSale, shares insight on a ClearSale survey (just before business closures swept the U.S.) that…

VR market to reach $20B by 2025

September 2, 2020

The virtual reality market will reach $20.9 billion by 2025, according to a report by MarketsandMarkets. It will also grow at a compound annual growth rate of…

Black Friday will be quite different in the UK this year

September 1, 2020

A hefty majority of U.K. consumers don't plan to spend Black Friday in stores and will be online scouring websites for top deals.

Payments shock factor: The digital acceleration no one saw coming

by Steve Villegas — VP, Payment Partnerships, PPRO

Steve Villegas, VP of payment partnerships North America at PPRO, shares insight on the unprecedented urgency for merchants to be proactive as the usage of…

Retail sales continue on recovery path, albiet a bit slower

August 17, 2020

Retail sales are continuing to recover, though July was not at the same pace as June, which indicates a "positive step in the right direction," according to…

Digital driving big changes in consumer payment trends

by Pat Shea — Editor, NetworldMedia

A Visa Back to Business global study reveals small businesses and consumers that may initially been reluctant to adopt digital technology are now embracing it.

Lowe’s adding tool rental departments with self-serve kiosks

August 7, 2020

Lowe's will begin rolling out tool rental departments nationwide, creating a one-stop shop for all the tools and equipment Pros and DIY customers need to…

NRF economist: Big questions loom regarding economic recovery

August 6, 2020

While there are some broad indicators that the U.S. economy is beginning to recover, the nation's biggest and top retail organization is issuing a cautionary…

Retail’s contactless future is here: How your organization can put the right pieces into place

by Clay Walton-House — Managing Director, Integrated Loyalty Solutions, PK

Clay Walton-House, managing director, integrated loyalty solutions at PK, shares how retail brands, that find themselves trying to catch up to trends…

Best Buy latest retailer to close on Thanksgiving Day

July 29, 2020

Electronics powerhouse Best Buy is latest retailer to decide to close on Thanksgiving Day.

AR, AI gain ground in post-COVID retail marketing strategies

July 28, 2020

The COVID-19 pandemic is changing retail marketing strategies with more spend taking place on augmented reality, artificial intelligence and messaging in the…

3 aspects of post-COVID consumers retailers must understand

by Bobby Marhamat — CEO, Raydiant

Bobby Marhamat, CEO of Raydiant, writes that most of the changes rising in consumer behavior began long before the pandemic, but recent events have accelerated…

Traditional vs. frictionless payments: Will customers trade security for convenience?

by Pat Shea — Editor, Networld Media

Since the start of the COVID-19 pandemic, many consumers, especially those who never shopped online before, turned to online payments out of necessity for…

Survey reveals consumers prefer contactless

July 23, 2020

A Entrust Datacard survey shows the vast majority of U.S. payment cardholders, or 75%, prefer using contactless cards over other forms of payment, including…

Rethinking retail in the wake of Covid-19

by Sachin Dev Duggal — Founder, CEO, Builder.ai

Sachin Dev Duggal, co-founder and CEO of Builder.ai, shares his insight on the 'new' world of retail and offers up avenues retailers can take to get closer to…

Retailers Prepare for the New Normal

As consumers seek to minimize person-to-person contact, they’re choosing new ways to shop.