3 aspects of post-COVID consumers retailers must understand

by Bobby Marhamat — CEO, Raydiant

Bobby Marhamat, CEO of Raydiant, writes that most of the changes rising in consumer behavior began long before the pandemic, but recent events have accelerated…

Traditional vs. frictionless payments: Will customers trade security for convenience?

by Pat Shea — Editor, Networld Media

Since the start of the COVID-19 pandemic, many consumers, especially those who never shopped online before, turned to online payments out of necessity for…

Survey reveals consumers prefer contactless

July 23, 2020

A Entrust Datacard survey shows the vast majority of U.S. payment cardholders, or 75%, prefer using contactless cards over other forms of payment, including…

Rethinking retail in the wake of Covid-19

by Sachin Dev Duggal — Founder, CEO, Builder.ai

Sachin Dev Duggal, co-founder and CEO of Builder.ai, shares his insight on the 'new' world of retail and offers up avenues retailers can take to get closer to…

Retailers Prepare for the New Normal

As consumers seek to minimize person-to-person contact, they’re choosing new ways to shop.

Payments in retail: The importance of creating integrated solutions amid COVID-19

Rich Aberman, co-founder and chief product officer, Integrated Banking at WePay, maps out the many innovative payment options and systems retailers can tap and…

Why personalizing customer experience is essential to brand building

The retailer of the future will not survive without an effective personalization strategy that makes consumers feel that their individual needs are at the…

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ACI Worldwide says global e-commerce up 28% in June

July 14, 2020

Global e-commerce sales rose 28% in June, according to ACI Worldwide, marking the largest year-over-year increase since the beginning of the COVID-19 outbreak.

7 ways to prepare your brand for the post-crisis world

by Bruce Levinson — Client Partner, SGK

Bruce Levinson, client partner at SGK, explains why retailers and brands should be listening intently to new consumer attitudes and deciphering emerging…

Immersive commerce leads retail’s jump to light speed

by Rob Weaver

Rob Weaver, chief revenue officer at Vertebrae, believes brands at the forefront of innovation now will be poised to recover faster in the months to come.

Capgemini digital retail leader shares dos, don'ts and workforce management tips

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Rich Minns, digital customer experience sector lead at Capgemini, shares his insight and expertise on how retailers should tackle the all critical customer…

Online consumer behavior differs among generations

July 10, 2020

Online shopping during the ongoing coronavirus pandemic reveals different shopping behaviors by different generations of consumers, according to a PFS and…

Consumers want social distancing services, reveals research

July 3, 2020

American shoppers want and expect social distancing services such as curbside pickup, local delivery and contactless payments given the ongoing COVID-1…

Transforming brick and mortar to create personalized customer experiences

by Audwin Cash — SVP, Atrius Enterprise Solutions

Audwin Cash, SVP of Atrius Enterprise Solutions, Acuity Brands, explains how retailers are dealing with issues in brick and mortar locations never seen before.

COVID-19: There is hope for fashion yet

by Zach Thomann

Zach Thomann, EVP and GM of PFS, believes fashion and luxury and beauty segments will rebound in the wake of the coronavarius and may even lead to more…

A look at retail's top 7 trends

June 23, 2020

E-commerce, convenience and a changing brick-and-mortar shopping environment are among the top seven trends in retail today, according to a Deloitte report…

NRF: Sales improvement is an encouraging sign

June 18, 2020

The bump in retail sales last month is "encouraging news," according to the National Retail Federation, and the focus now must be on keeping retail stores open…

Some shoppers excited to get back to shopping, some are nervous

June 17, 2020

Depending on the region, U.S. consumers are either most excited to get back into retail environments while others are admittedly nervous about the prospect.

What do Gen Z shoppers really want?

by Mike Roberts — Chief Creative Officer, Green Room Design

Mike Roberts, chief creative officer at Green Room Design, a brand and retail consultancy, maps out what Gen Z consumer are all about and the experience design…

Retail sales on very healthy rebound track

June 17, 2020

Federal figures regarding retail sales reveal consumers are busy, busy, busy shopping at this point in the wake of the coronavirus pandemic.