Payments in retail: The importance of creating integrated solutions amid COVID-19

Rich Aberman, co-founder and chief product officer, Integrated Banking at WePay, maps out the many innovative payment options and systems retailers can tap and…

Why personalizing customer experience is essential to brand building

The retailer of the future will not survive without an effective personalization strategy that makes consumers feel that their individual needs are at the…

Presented by RetailCustomerExperience.com

ACI Worldwide says global e-commerce up 28% in June

July 14, 2020

Global e-commerce sales rose 28% in June, according to ACI Worldwide, marking the largest year-over-year increase since the beginning of the COVID-19 outbreak.

7 ways to prepare your brand for the post-crisis world

by Bruce Levinson — Client Partner, SGK

Bruce Levinson, client partner at SGK, explains why retailers and brands should be listening intently to new consumer attitudes and deciphering emerging…

Immersive commerce leads retail’s jump to light speed

by Rob Weaver

Rob Weaver, chief revenue officer at Vertebrae, believes brands at the forefront of innovation now will be poised to recover faster in the months to come.

Capgemini digital retail leader shares dos, don'ts and workforce management tips

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Rich Minns, digital customer experience sector lead at Capgemini, shares his insight and expertise on how retailers should tackle the all critical customer…

Online consumer behavior differs among generations

July 10, 2020

Online shopping during the ongoing coronavirus pandemic reveals different shopping behaviors by different generations of consumers, according to a PFS and…

Consumers want social distancing services, reveals research

July 3, 2020

American shoppers want and expect social distancing services such as curbside pickup, local delivery and contactless payments given the ongoing COVID-1…

Transforming brick and mortar to create personalized customer experiences

by Audwin Cash — SVP, Atrius Enterprise Solutions

Audwin Cash, SVP of Atrius Enterprise Solutions, Acuity Brands, explains how retailers are dealing with issues in brick and mortar locations never seen before.

COVID-19: There is hope for fashion yet

by Zach Thomann

Zach Thomann, EVP and GM of PFS, believes fashion and luxury and beauty segments will rebound in the wake of the coronavarius and may even lead to more…

A look at retail's top 7 trends

June 23, 2020

E-commerce, convenience and a changing brick-and-mortar shopping environment are among the top seven trends in retail today, according to a Deloitte report…

NRF: Sales improvement is an encouraging sign

June 18, 2020

The bump in retail sales last month is "encouraging news," according to the National Retail Federation, and the focus now must be on keeping retail stores open…

Some shoppers excited to get back to shopping, some are nervous

June 17, 2020

Depending on the region, U.S. consumers are either most excited to get back into retail environments while others are admittedly nervous about the prospect.

What do Gen Z shoppers really want?

by Mike Roberts — Chief Creative Officer, Green Room Design

Mike Roberts, chief creative officer at Green Room Design, a brand and retail consultancy, maps out what Gen Z consumer are all about and the experience design…

Retail sales on very healthy rebound track

June 17, 2020

Federal figures regarding retail sales reveal consumers are busy, busy, busy shopping at this point in the wake of the coronavirus pandemic.

Digital signage market to grow to $26.3B, despite pandemic

June 11, 2020

Despite the current pandemic, the digital signage market is expected to reach $26.3 billion by 2027, according to a report by ResearchAndMarkets. The market…

COVID-19 impact on imports easing up, claims NRF report

June 9, 2020

While the COVID-19 impact to import is lessening, projected figures regarding imports are still below last year levels, according to a National Retail…

Self-service gains traction among consumers

June 3, 2020

A good majority of consumers, 83%, will use self-service options when available, reflecting a spike of 7% from 2019.

Following COVID-19: How coronavirus pandemic is impacting retail

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Here's the latest news on how COVID-19, the coronavirus pandemic, is impacting the retail industry from store closings to payment trends.

Consumer financial concerns not subsiding

May 27, 2020

The COVID-19 pandemic has more than a quarter of U.S. consumers worried about making payments and nearly half, 43%, are delaying large purchases given the…