Article
10 most read Retail Customer Experience blogs of 2018
This year's Retail Customer Experience bloggers tackled a wide range of topics, technology and trends. Before the new year arrives here's a chance to make sure you caught the most popular posts.
December 27, 2018 by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
The year 2018 brought Retail Customer Experience readers a wide range of expert and engaging insight, from technology predictions to trends to tips and tricks for boosting customer experience.
Before the new year dawns, and now that the busiest retail season of 2018 is put to bed, Retail Customer Experience wants to share the most-read commentary from the past 12 months.
It's a great way to stay on point given emerging technologies and use as checklist as a new year arrives.
So here are the year's top 10 most popular blog posts, in no particular order:
The role of store associate is changing, retailers and brands better take notice
Marc Gingras, CEO and founder of Foko Retail, discusses why the store associate is the most valuable representation of a retailer's experience — more than any form of advertisement or website.
4 trends retailers should be prepared for this year
Kurt Heinemann, CMO at Reflektion, talks about how 2017 was transformative for the retail industry.
How emerging technologies are changing the retail shopping experience
Bob Meixner, senior product strategist, Oracle Commerce Cloud, believes we're in a particularly exciting time when it comes to retail customer experiences, as emerging technologies present new possibilities for engaging with customers both in stores and online.
5 common customer service complaints and how to fix them
Swati Kungwani, business analyst and content manager, iTouchVision, explains why a retail business can never be immune from complaints and why turning complaints into compliments should be the goal.
Why delivery is playing a starring role in the retail customer experience
Retail Customer Experience editor Judy Mottl tackles the increasing importance of delivery in the customer experience.
Retail 2020: A sneak peek at the future of retail workforce management
Jennifer Johnson, director, retail and hospitality practice group, Kronos, predicts the retail scene will change more by 2020 than in the last 50 years, and for good reason.
CES 2018 reveals how retail is changing
Jeff Kagan shares his insights from attending CES 2018, the annual technology conference held in Las Vegas.
How computer vision tech is revolutionizing brick-and-mortar retail
Trevor Sumner, CEO, PERCH Interactive, writes about how hope and vision are turning into reality and revenue as emerging technologies like AR/VR, AI and IoT live up to the promise that brick and mortar stores can reinvent retail.
Why the 'endless aisle' works for the customer and the retailer
Retail Customer Experience Editor Judy Mottl talks about the endless aisle strategy in play and why it's gaining deeper traction in retail.
Brick-and-mortar retail isn't dead, it's just evolving
Vladimir Edelman, CEO and co-founder of HEROFi, believes the physical retail space is in a profound period of flux, with many questioning its future. The challenges, he writes, are a roll call of complex issues with no simple answers.
About Judy Mottl
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