UK grocer digital leader talks multi-brand, multi-channel CX approach

Sainsbury's is the second largest chain of supermarkets in the U.K., with 2,400 stores and an online presence. It pledges to customers it will continue to…

How embracing digital channels helped The Dufresne Group grow during the pandemic

by David Drain

The Dufresne Group, which operates furniture stores across Canada, has turned to chatbots, telesales, SMS, and appointment technology to connect with customers…

Free webinar: What does the future of CX hold?

by David Drain

A March 23 webinar offers unique perspectives about integrated digital and in-person interactions, plus a discussion on emerging digital CX trends.

How facial recognition kiosks are redefining tourist photography

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Digital photography allows visitors at tourist attractions to view their photos on digital monitors. Facial recognition kiosks allow them to choose and print…

Why a veteran airport concessionaire sees a big future for automated retail

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Self-service retailing is expanding from office and travel products to numerous other product types, including CBD products that require age verification…

Acme Tools delivers better experience with digital signage

by Bradley Cooper — Editor, Connect Media

When it comes to retail, one major challenge is how to coordinate marketing campaigns while still accommodating the individual needs of various locations. A…

How to monetize DOOH advertising with self-service devices

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Marketing and media advertising leaders at Redbox, Coinstar and Five Star Food Service shared insight on how their enterprises are deploying a monetization…

How to drive ROI with omnichannel kiosk, signage strategy

by Bradley Cooper — Editor, Connect Media

Panelists during a talk at the Self Service Innovation Summit addressed how to drive kiosk ROI with touchless solutions and an omnichannel strategy.

How self-service is enhancing the personal touch

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Retailers are learning that self-service technology does more than improve efficiency; it can help support a humanized environment and give consumers the…

Self-service enters new era; employees take on new importance

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Consumers want self-service, but they also want to speak to an employee when necessary, according to the keynote presentation during the recent Self-Service…

Using chat to engage and serve the retail customer

by Pat Shea — Editor, NetworldMedia

Hannes Van Rensburg, chief commercial officer for Clickatell's, offers insight on chat commerce and its potential impact on payments.

A look beyond micro markets in unattended retail

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Panelists from a range of industry backgrounds brainstorm the future of unattended retail in light of the pandemic, technology and greater consumer demand for…

Ensuring customer satisfaction through AI

by Pat Shea — Editor, NetworldMedia

Artificial intelligence is getting lots of interest since the coronavirus pandemic hit. President and CEO of Rekor, Robert Berman, shares insight on a…

Free webinar: What retail, grocers can learn from cannabis industry

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

The cannabis industry has made huge strides when it comes to crafting a seamless, rewarding digital customer experience and presents a boat load of best…

Does biometric technology threaten consumer privacy?

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

As biometiric technology has grown, consumer privacy laws make it critical for self-service devices to comply with these requirements. A panel during the…

Talking With: Diebold Nixdorf retail VP Arvin Jawa

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Retail Customer Experience reached out to Arvin Jawa, vice president of global retail strategy and regional VP, Americas Retail, at Diebold Nixdorf, to get his…

Self-Service Innovation Virtual Summit honors inaugural Innovation Awards winners

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

The winners of the first Self-Service Virtual Innovation Awards were announced yesterday during the Self-Service Innovation Virtual Summit.

How product data can boost customer relationship, after-sale CX strategy

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

In a free one-hour webinar Blustream CEO Ken Rapp maps out an invaluable customer experience strategy tied to the all-important product purchase data.

Mobile cash technology: Get bills from the ATM, but leave the debit card home

by Pat Shea — Editor, NetworldMedia

John Clatworthy, SVP, chief customer and strategy officer for Cash Connect, explains what mobile cash technology is all about and how it can help keep…

How the pandemic is changing U.S. holiday shopping behavior

Brian Ruwadi, senior partner and global leader at Periscope by McKinsey, outlines key retail trends shaping this holiday season.