Features
H&M talks customer engagement and digital signage
by Bradley Cooper — Editor, Connect Media
Digital signage isn't just for pushing sales, it's also useful for crafting better customer engagement. By doing this, retailers can improve sales and create…
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How Google's retail toolkit reaches the tech savvy consumer
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Retail in 2019 is about learning how all different technologies work together rather than the technologies themselves, according tot Google's Daniel Alegre.
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San Francisco board oks ban on cashless retail
by David Jones — Editor, Networld Media Group
San Francisco is the latest municipality to ban cashless retail as vulnerable populations demand equal access to shopping and dining services.
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Why retailers need to focus on localized social media, marketing
by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media
A free webinar, sponsored by social media and online reputation management platform SOCi, offers in-depth insight on why retail brick-and-mortar retailers need…
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Innovators share ways to eliminate buying friction while boosting omnichannel presence
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
As technology evolves, retailers find it increasingly difficult to keep abreast of new and better ways to improve customer service and understand consumer…
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How Pinterest bridges the gap between commerce and shopping
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Pinterest continues to find new ways to help consumers discovery their own creativity offering a visual search tool. The platform offering retailers and brands…
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French retailer tests the limits of cashless retail with US store
by David Jones — Editor, Networld Media Group
Sporting goods retailer Decathlon is testing the limits of cashless retail with technology firm NewStore, which developed an iPhone-based ominichannel platform…
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Lowe's, Crate and Barrel talk digital and in-store marketing and finding the perfect balance
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Achieving the right mix of digital and in-store marketing is a major focus for home goods retailers. Leaders from Crate and Barrel and Lowe's share insights on…
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Knowing the difference between must-have CX technologies and what can wait
by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media
Forrester VP and Principal Analyst Brendan Witcher shared insight on what retailers need to be doing when it comes to customer experience technology and what…
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E-commerce retailers share benefits, challenges of data driven social media marketing
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
E-commerce retailers share insights on how they are tracking the performance of different sales channels and the challenges encountered. One big point is the…
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How Albertsons tackled digital transformation to boost customer experience
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
In 2018, Albertsons Companies focused on unifying the digital experience and expanding e-commerce and loyalty, and deploying foundational tools such as search…
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Amazon Go no-cash reversal seen as response to legislative pushback
by David Jones — Editor, Networld Media Group
Amazon decision to reverse course on its cashierless Amazon Go stores is being seen as a response to economic and political push back given potential…
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How Kohl's architected its personalization initiative
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Tom Gores, senior manager of digital testing and optimization at Kohl's, shares insight on how the retailer restructured its teams to improve its…
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Target talks digital signage, using Big Data to deliver a personalized experience
by Bradley Cooper — Editor, Connect Media
How do you deliver dynamic digital signage, based on Big Data, without making customers feel uncomfortable? Target, along with industry experts, offers insight…
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Share A Coke: How a personalized promotion became an e-commerce platform
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
A single product promotion — Share A Coke — became a multi-product e-commerce campaign driving millions of sales.
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Rite Aid leader shares insight on its successful e-commerce strategy
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Rite Aid's digital marketing and commerce chief shares a comprehensive checklist for brick-and-mortar retailers introducing e-commerce.
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An inside view to Toyota's unified enterprise customer experience
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Toyota teamed with database marketing provider Acxiom to build an enterprise data marketing solution that makes use of both online and offline data to gain…
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Are social networks primed to be the next omnichannel frontier? Yes, no, maybe
by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media
The advent of social networks as e-commerce channels presents challenges for brands and retailers and yes, even for Amazon.
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Retail closing, cashierless, Target strategy top most-read list in March
by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media
The most popular news on Retail Customer Experience in March ranged from a retail brand closing to what Target's doing with fulfillment to the new retail model…
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How Orvis transformed beyond fishing equipment to an outdoor adventure brand
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Under the leadership of its director of user experience, Orvis revamped its creative and marketing teams, clarified brand identity and strengthened operations.
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