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January's top 5 stories: Tech, trends and strategies for 2016

It's time for a look back at the most-read articles at Retail Customer Experience in January just in case you didn't keep up and were focused on keeping those New Year resolutions.

February 5, 2016 by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

It's time for a look back at the most-read articles at Retail Customer Experience in January just in case you didn't keep up with the slew of news and were focused on keeping those New Year resolutions.

One of, if not the, biggest show of the year took place last month and reports claim nearly 40,000 attended on the first official day for the National Retail Federation’s Big Show held at the Javits Center in New York.

Thousands of retailers showed off new tools, technology and retail strategies while attendees had the terrific opportunity to hear from brands, big and small, on what’s helping spur retail business, lessons learned from new tech deployment and some of the trends and challenges taking place in the retail customer experience segment.

So here are the top five stories not to miss from January:

Discount Tire wheels out mobile payment with one goal in mind
The 56-year-old largest tire and wheel retailer realizes that buying tires isn't usually a fun time for consumers so it wants to make the purchase point as easy and pleasing as possible.

Panera leader: Payment, mobile innovations boosting customer experience
Panera Bread is still going full throttle in expanding payment strategies to reduce consumer friction points and enhancing the customer experience.
 

What's coming in 2016: Smarter in-store technology strategies
This year the retail industry will see continued growth in using technology in-store, but this time we will have a better understanding of how and why we use it.
 

Talking with HP retail product chief Cory McElroy
Mobile security is a challenge for any retailer hoping to lure in the mobile device shopper. HP's Cory McElroy says the key is to not become complacent with a security strategy and continually evaluate and look for opportunities to enhance it.
 

Amazon: We're focused on boosting customer satisfaction, customer experience
During its earnings call Amazon leaders didn't seem too upset about falling short of some analysts' financial expectations and drove home the message it's aiming to make customer experience better than ever.

About Judy Mottl

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Judy Mottl is editor of Retail Customer Experience and Digital Signage Today. She has decades of experience as a reporter, writer and editor covering technology and business for top media including AOL, InformationWeek, InternetNews and Food Truck Operator.

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