Target’s dealworthy: Why it's not hitting the right notes

by Stefan Hajek — ECD, Designit

Target has launched a new owned brand, dealworthy — a discount in-house brand. An obvious response to the current drop in spending resulting from more recent…

At the Watercooler with Keith Gorney

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Keith Gorney, supply chain professional services head at Pivotree, walks the journey with clients to drive world class frictionless experiences for their…

3 recommendations for reducing the clearance section with AI

by Donna McGuckin — VP of Customer Advisory, Digital Wave Technology

Retailers need to invest in AI to reduce the size of the clearance section by incorporating AI into every step of the product lifecycle, from product discovery…

A look at new trends in CMS, cloud-based digital signage

by Tim Tang — Business Technologist, Hughes

Upcoming trends include growth in cloud-based digital signage, AI driving automation, dynamic content via integrations, and personalization for employees and…

Embrace non-linear customer experiences in retail with AI

by Matt Whitmer — chief revenue officer and senior vice president of marketing, Mosaicx

AI is reshaping the way retailers connect with shoppers. Conversational AI tools, like intelligent virtual agents, use natural language processing and machine…

AI-powered digital avatars: The next frontier for retail CX

Melding generative AI with digital avatar technologies stands to infuse global e-commerce with the face-to-face interactions shoppers are missing.

Roadmap for retailers navigating privacy in the era of consumer data protection

by Tom Gleeson — CEO, Kepler Analytics

Reasons why retailers must reevaluate data collection and utilization strategies.

AI overload: The good, the bad, and the ugly impact on customer experience

by Tomer Azenkot — CEO, Vee24

With 92% of businesses leveraging AI-driven personalization for growth, and 62% of leaders noting enhanced customer retention, the power lies in AI's ability…

Beyond Black Friday: Unpacking insights on mobile app engagement

by Debbie Braney — SVP of Global Marketing at Glassbox, Glassbox

Insights from Glassbox’s 2023 Holiday Survey provide retailers invaluable consumer feedback on mobile app engagement.

A new wave of grab and go checkouts on the rise in retail

by Jeff Dossett — Chief Revenue Officer, Impinj

Many retailers are turning to RAIN RFID-powered self-checkout which delivers increased automation and accuracy, along with speed and reduced customer-employee…

How retailers can leverage the power of Gen AI to enhance the customer buying experience

by Tony Klimas — CEO and President, Horvath USA

Expect more retailers to accelerate investments in generative artificial intelligence and use the technology to strengthen customer relationships and more…

How personalization and digitalization can drive customer loyalty

by Edward Drax — CEO, Yocuda

Amidst the current cost of living crisis, U.K. shoppers have tightened their purse strings, presenting a formidable challenge for retailers to remain…

AI-powered retail: How to level-up in the human-centric digital evolution

AI is more than a technological upgrade; it represents a shift in the fabric of consumer engagement and an opportunity for business practice revitalization.

Unlocking retail's unsung heroes: The indispensable role of store managers as strategists

To combat the threat of manager attrition, forward-thinking retailers are more focused on store managers than ever.

Beyond the store: Retailers providing best end-to-end customer experience in 2024

by Mark Calvillo — Senior Vice President of Product, Restaurant365

Excellence in the holistic end-to-end customer experience is what was examined when partnering with Forbes on the 2024 Customer Experience All-Star list.

Creative and innovative ways leading retailers use AI

by Pierre Kremer — VP, Digital Engagement, EPAM Systems, Inc.

It is paramount retailers ensure the way they use AI always helps rather than hinders the shopping experience, whether that’s preventing stockouts through…

How shoppable ads protect and streamline the retail customer journey

by Rae Marie Guimond — Director of Strategy and Business Development, PriceSpider

Eliminating friction points is key to driving online sales, and one of the best ways to do so is with shoppable ads.

Amid tightest labor market in modern history, retailers must rethink growth to scale

by Ziv Fass — Co-Founder & CEO, Package AI

Implementing AI is no longer a retailer choice, nor is it only confined to the realm of routing and delivery speed.

Retailers looking to harness Gen AI must beware of its double-edged sword

by Alexandra Popken — VP of Trust and Safety, WebPurify

By adopting the proper strategies and resources, retailers can look to enjoy the promises that gen AI has laid out for the future

How AI can help better manage retail returns

How can retailers improve their returns management processes while delivering the hassle-free returns experience customers expect? With the help of AI…