Blogs
Navigating the shifting landscape of consumer spending habits
by Paul Maguire — Head of Retail/CPG Delivery at Endava, Endava
Retailers need to foster a customer-centric culture by investing in employee training, development, and recognition. Engaged and empowered employees are more…
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Leverage post-purchase tech to build lifelong fans
by Ken Rapp — CEO, Blustream
With cost-effective product ownership technology, retailers can stay competitive, get more from their customer acquisition costs, and create meaningful…
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E-commerce isn’t just about the giants anymore
by Jessica Chiu — VP of Strategic Partnerships, Americas, Airwallex
More than 80% of Americans shop online, and more than 50% prefer e-commerce to in-store retail. And it’s not just how they shop, it’s what and where they shop…
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MDM takes customer experience to the next level
A deep dive into the symbiotic relationship between the growing demand for self-service solutions and the transformative potential of MDM in shaping a superior…
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How retailers can make brick-and-mortar consumers' first choice
by Sam Vise — CEO and Co-founder, Optimum Retailing
By “surprising and delighting” customers, adding amenities, and incorporating treasure hunts into stores, retailers can deliver exceptional in-store…
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Using AI to battle declining profitability in convenience stores
by Jerry Abiog — CEO & Co-Founder, Standard Insights
By leveraging first-party data and using AI in personalizing recommendations, inventory forecasting, and optimizing pricing, retailers can improve sales and…
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Unwrapping loyalty: 3 powerful tactics for post-holiday success
by Sai Koppala
January offers retailers another enticing opportunity to make gains with shoppers at a time when competitors are taking their eye off the ball.
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Cracking the code of using robotics in retail
by Gavin Donley — Head of Marketing, Brain Corp
Embracing robotics is not just a technological evolution but a strategic imperative for retailers aiming to thrive in the ever-more competitive retail…
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A look at 2023 trends and what’s ahead in 2024
by Lori Bruss — VP of Marketing, Speedeon
Data is key for better understanding your target audience and with the right data — consumers will be less inclined to hit the dreaded unsubscribe link and run…
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How retailers can increase customer acquisition, boost conversions with tech advancements
by Oren Inditzky — VP of Online Stores, Wix
As technology evolves, there will be more tools and opportunities for technology to do the work so retailers can focus on expanding product and service…
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Improving the post-purchase experience to ensure customer retention
by Sara Krypel — PR, commercetools
This holiday season, retailers should focus on three key enhancements to the post-purchase experience to keep their customers loyal and avoid revenue loss due…
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Making learning and development a priority in retail
by Jill Stefaniak — Chief Learning Officer at Litmos and Associate Professor at University of Georgia, Litmos
Learning and development is a key tactic to making sure that employees can provide the positive retail experience necessary to create repeat customers in a…
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2 tech innovations to supercharge the holiday shopping experience
by Jonathan Nikols — Senior Vice President, Global Enterprise Americas Verizon Business, Verizon
One way that retailers can help ensure that wait times are kept to a minimum is by removing unnecessary steps and touch points.
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Tips for secure package deliveries, shipping CX success
by Archita Prasad — Vice President - Strategy, Corporate Development & New Product Innovation, UPS Capital
With consumer holiday spending remaining strong this season, it's essential to ensure that the spirit of giving isn't tarnished by supply chain hiccups or…
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What to consider for a successful holiday hiring season
by Mark Smith — Senior Vice President of Digital Experience, CSG
The seasonal rush presents a chance to deliver a robust experience and better retain employees. To achieve this organizations must acknowledge the challenges…
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How consumers are saving during peak holiday season
by Trey Loughran — CEO, Purchasing Power
It's not that consumers have been avoiding steps to prepare for holiday demands. More than half of respondents surveyed (54%) said they save throughout the…
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How brands can drive customer engagement, loyalty in the digital age
by Vipin Porwal — CEO and founder, Smarty
Standing out in the digital age requires brands to go the extra mile with their online presence. That means prioritizing customers and giving them an…
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Decoding the consumer wallet: Spending trends shaping e-commerce
by Rick Sunzeri — Director of Enterprise and Sales, ClearSale
Success in the e-commerce competition depends on understanding what matters most to online shoppers now and meeting those expectations.
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Experience key to how retailers should prepare for the holiday season
by Ken Colbert — General Manager, DiveShop360
This year, a majority of Americans (92%) say they would rather receive experiences over physical gifts, setting the tone for what retailers can expect in the…
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Why ‘tech anxiety’ is keeping retailers up at night
by Nate Ley — Senior Director and Retail Portfolio Lead, Kin + Carta
‘Tech anxiety’ is growing, and with the rapid pace of advancements in technology, retailers are going to have to change how they operate.
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