How AI, digital can elevate traditional in-store displays

by Barbra Chase — Vice President of Global Sales, Store Intelligence, SymphonyAI Retail CPG / ReTech Labs

Technology can add excitement to displays but also support efficient execution.

4 use cases of AI in the retail industry

When implemented properly and appropriately, AI can transform the way retailers operate and give merchants intelligent tools for streamlining their operations…

Enabling personalized shopping experiences with interactive labels

by Gary Moskovciak — Senior Vice President – the Americas, SML Group

An engaging and responsive shopping experience remains a critical success factor for retailers.

3 best practices for building trust in the digital customer experience

by Matthew Furneaux — Director of Location Intelligence, Loqate

The consumer preference pendulum isn’t swinging back and forth between online and in-store shopping. It settled in the middle.

Revolutionizing the post-Covid retail customer experience

by Steve Covate — Vice President of Sales, Qtrac

More than ever, customers demand, and deserve, efficiency, flexibility, timeliness, value and priority. Retailers must meet these expectations or risk losing…

Evolving retail: The need to elevate omnichannel capabilities

by Amber Hovious — VP, Marketing & Partnerships, Teamwork Commerce

To attract and retain customers in today's retail environment, retailers must be able to cater to consumer demands across all sales channels and ensure that…

Why retailers must act now with GenAlpha in the metaverse

Three tips on how can businesses meet the expectations of this highly tech savvy and demanding generation.

AI in retail requires cause-and-effect reasoning

The next generation of AI will deliver to retail leaders KPI optimization platforms that look at a business as a whole, including understanding causal…

At the Watercooler with April Wiita of Working Solutions

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

April Wiita, VP of program success at Working Solutions, said her role includes enabling clients to reinvent in place to keep pace — and outdistance the…

Presented by Working Solutions

Why your brand is your in-store experience

by Bobby Marhamat — CEO, Raydiant

Creating a brand that customers recognize and trust is key for retailers.

The value of click and collect experiences

by Bobby Marhamat — CEO, Raydiant

Part of a great in-store experience is click and collect which has gained in popularity as an easy, low-interaction way for customers to purchase items online…

At the Watercooler with Ferran Gállego of Code Factory

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Ferran Gállego, CTO at Code Factory, is passionate about creating intuitive user experiences and a big believer that voice interfaces aren’t just for…

The promise of bots will take more than ChatGPT

by Daniel Rodriguez — Chief Marketing Officer, Simplr

ChatGPT, while incredibly powerful, has been shown to have a number of fundamental flaws when put in customer-facing situations.

3 things to do now to prepare your business for the holiday rush

The holidays can be one of the most challenging yet fruitful times of the year for retailers as they strive to end the year on a high note. And right now, in…

For better loyalty, focus on the customer experience not just a point program

by Danielle Savin — Senior Director Marketing Solutions, Capgemini

By shifting the focus of the loyalty program from points to better experiences, brands can instill the kind of customer loyalty that grows in strength and…

New demands of chief merchant role require new tools to excel

by Kristin Howell — Global Vice President, Retail Marketing & Merchandising, SAP

When it comes to the chief merchant role there have been big changes across the retail landscape. The list includes skills, tools and expertise required to…

How retailers are embracing AI

by Kosta Popov — CEO, Cappasity

Here's a look at how top retailers are embracing AI technology.

How malls can thrive in the new world of consumer behavior

by Cate Zovod — VP of Global Product & Industry Marketing, Near

To thrive in the new world of consumer behavior, malls must offer unique dining, retail, entertainment, and other experiences that shoppers cannot find just…

How retailers can assess the best digital signage

by Kevin Kroeger — Spectrio Product Manager, Spectrio

Here are some key factors retailers should consider when assessing the best digital signage for the store.

Doing more with less: Redefining productivity amidst economic disruption

by Jeff Griffin — Vice President of Strategic Accounts, Nfinite

With limited financial resources, it’s essential for retailers to be strategic in how they set themselves up for success in this climate. Here's insight on how…