How digital twins can prepare retailers for the upcoming holiday season

by Aaron Schroeder — Director, Analytics and Insights, TTEC Digital, TTEC Digital

A digital twin of a customer is a simple concept that evolved from the idea of both a marketing persona and a digital twin of a product that attempts to…

How the metaverse can help retail with inclusivity

by Efrat Tzory

Inclusivity will be the biggest improvement in the retail industry resulting from adopting the metaverse.

Debunking 10 most common digital signage myths

by Jennifer Gvozdek

Digital signage is dynamic and valuable but there are misconceptions and myths.

Delivering sought-after convenience with mobile POS

by Amber Hovious — VP, Marketing & Partnerships, Teamwork Commerce

Retailers that can effectively provide consumers with desired levels of convenience greatly enhance their overall shopping experience.

Managing green with green: How sustainability and profitability go hand in hand

by Kristin Naragon — Chief Strategy & Marketing Officer, Akeneo

With half of all consumers willing to spend more money on a brand whose values align with their own, it’s crucial for brands to tell their story across every…

Customer experience matters: 4 intelligent ways to bring shoppers to your mall

by Retail Customer Experience

In this digital age, when footfall is declining and ecommerce is growing, the challenges for shopping malls seem bigger than ever. In this blog, we look at the…

How modern e-commerce brands can build lifelong customer relationships

by Shilpi Narang — SVP of Customer Experience, Bolt

Three tips to take shoppers from browsers to buyers to customers.

How catalog management tools can boost customer experience

The optimal consumer experience relies on responsive product catalogs that enable retailers to showcase the right products to the right customers at the right…

Retailers respond to growing demand for sustainability by innovating

by Jeff Griffin — Vice President of Strategic Accounts, Nfinite

As consumers become increasingly aware of the need for environmental action, retailers will be compelled to showcase sustainability endeavors and integrate…

Embracing innovation in changing times

by Alicia Lavay — Executive Director, ICX Association

ICXA Executive Director Alicia Lavay shares how retailers and brands can pursue bulletproof innovation by being agile and adaptable.

Why customer service needs to embrace new working models

by Roger Beadle — CEO, Limitless

Reasons why retailers should be embracing Gig Customer for Service, a flexible-by-design-model that utilizes gig workers across the world.

How can AI transform the retail customer experience?

AI has been helping businesses deliver the best service for their customers, meanwhile, helping said customers build closer relationships with their favorite…

7 simple keys to customer loyalty

by Alicia Lavay — Executive Director, ICX Association

ICX Association Executive Director Alicia Lavay shares 7 principles to help build customer relationships that last a lifetime. The ICXA's annual Customer…

Who will lead retail AI?

The companies that will dominate AI will be those that successfully blend AI with existing industries, have a team that includes both tech and non-tech…

The future of AI/AR in retail

There are several ways AI and AR will make a sizeable impact on the retail landscape.

How to drive retail conversions with AI

by Eric Schwartz — Managing Director, North America, Scibids

Find out how artificial intelligence can play a significant role within all digital marketing strategies.

9 tips for avoiding in-store Wi-Fi woes

by Tim Tang — Business Technologist, Hughes

Wi-Fi affects everything within a store, from customer experience to employee engagement. When Wi-Fi coverage is weak, customers may struggle to make mobile…

The name of the game is customer retention, not acquisition

by Jay Kulkarni

The time is now for all attention to be on customer retention over acquisition.

Why AI in retail requires cause-and-effect reasoning

Today’s dynamic shopper environment means the retail industry needs a new approach to developing pricing and promotional strategies.

Rethinking the retail return

Why the overall retail return process could use an overhaul in 2023.