How retailers can digitally transform the voice channel to increase answer rates

by Jim Tyrrell — Vice President of Enterprise Product Management, TNS

When retailers provide more brand information on an incoming call screen, it engenders trust in the call and engages customers to answer. This trust helps…

Achieving e-commerce excellence in operations

by Mark Simon — Vice President, Strategy, Celigo

If e-commerce retailers want to capitalize on the internet-savvy consumers of today, they must adopt a new customer experience strategy to capture customers.

5 reasons for implementing automated BOPIS kiosks

by Lisette Soop — Marketing Specialist, Cleveron AS

By using automated parcel units, retailers can save money and offer customers a reliable safe and convenient delivery option.

Creating an engaging customer experience with an authentic brand voice

by Fara Haron — Regional CEO, Majorel

Although a seemingly straightforward task, selecting a voice to represent your company takes time and thought. With more options arriving every day…

Mastering the back-to-school season by focusing on agile inventory management

by Kristin Naragon — Chief Strategy & Marketing Officer, Akeneo

For brands and retailers, connecting the online and in-store shopping experiences can boost sales and build brand loyalty into the future.

Redefining retail: How workforce management can improve the store experience

by Gary Stonell — SVP of sales and operations, Opterus

When retailers improve the store experience through workforce and task management, they can adequately train all employees, from associates to managers.

Enhancing customer experiences with location-based technology

by Todd Nicholson — Product Marketing Director, Juniper Networks

Location-based services technology has the potential to revolutionize the retail industry, providing retailers with a powerful tool to enhance the customer…

How AR glasses will revolutionize the buying experience in physical retail environments

by Ari Grobman — CEO, Lumus

AR has the potential to transform how and why we make payments and buy certain items, simplifying processes and virtually eliminating the need to take out our…

5 ways to deliver (and improve) the connected customer experience

by Courtenay Godshall — Product Marketing Leader, Webex for Customer Experience

Customers want connection. Not just between themselves and your brand, but between every interaction across all possible channels.

Retail sector CX: Go from miserable to memorable

by Anand Subramaniam — SVP Global Marketing, eGain

Prioritizing digitalization, unifying conversations and knowledge with omnichannel hubs, and working with a proven provider will enable retail CX and AX to go…

Customer-centric holiday campaign strategies for a cookie-less future

by Randi Amorusi — VP of Client Success and Marketing, Whereoware

By pivoting the focus toward fostering customer loyalty, accumulating first-party data, and crafting personalized experiences, retailers can not only navigate…

Managing green with green: How sustainability, profitability go hand in hand

by Kristin Naragon — Chief Strategy & Marketing Officer, Akeneo

The rise of sustainability and ethical practices in the retail landscape is not just a trend, but a movement that reflects a growing concern for the…

The foundation for AI in retail

by Allison McCabe — Director of Retail Technology, enVista

AI is a great tool for increasing the value of data within an organization, but without a solid foundation, AI will not be as successful as needed.

How grocers can overcome operational hurdles of kiosks

by Bagrat Safaryan

Self-service kiosks are taking the grocery industry by storm, but that’s only when stores prepare their teams and budget.

4 reasons retailers should consider a managed service provider

by Tim Tang — Business Technologist, Hughes

Tim Tang offers up four ways an MSP can help a retailer do more with less as it strives to edge out the competition.

Elevate customer support by choosing the right 3PL

by Mark Ang — Co-founder and CEO, GoBolt

Tech-forward, third-party logistics (3PL) providers can help boost customer support teams by unlocking access to their logistics data, leading to greater brand…

The golden age of luxury brands: Expanding from fashion to home goods and hospitality

by Alyx Kaczuwka — Marketing Director, XY Retail

Looking at real-world examples, here are just a few of the brands that have expanded into homegoods and what they’ve produced.

How to create an omnichannel strategy that benefits retailers and customers

The brands that have seen the most success with omnichannel experiences are those that have welcomed a new mindset and adapted to a changing landscape.

The role of e-commerce analytics in informing business strategy

by Gabe Wight — CEO of Webáta, a 1WorldSync Company, 1WorldSync

Learn why it’s imperative brands understand the role analytics play in the success of their e-commerce efforts, especially in the relatively new territory of…

3 easy ways customer service can uplift brand reputation

by Chris Tranquill — Chief Executive Officer, Khoros

Customer experience has become a critical differentiator, and every touch point should be seen as an opportunity to uplift a relationship.