MDM takes customer experience to the next level

by Retail Customer Experience

A deep dive into the symbiotic relationship between the growing demand for self-service solutions and the transformative potential of MDM in shaping a superior…

How retailers can make brick-and-mortar consumers' first choice

by Sam Vise — CEO and Co-founder, Optimum Retailing

By “surprising and delighting” customers, adding amenities, and incorporating treasure hunts into stores, retailers can deliver exceptional in-store…

Using AI to battle declining profitability in convenience stores

by Jerry Abiog — CEO & Co-Founder, Standard Insights

By leveraging first-party data and using AI in personalizing recommendations, inventory forecasting, and optimizing pricing, retailers can improve sales and…

Unwrapping loyalty: 3 powerful tactics for post-holiday success

by Sai Koppala

January offers retailers another enticing opportunity to make gains with shoppers at a time when competitors are taking their eye off the ball.

Cracking the code of using robotics in retail

by Gavin Donley — Head of Marketing, Brain Corp

Embracing robotics is not just a technological evolution but a strategic imperative for retailers aiming to thrive in the ever-more competitive retail…

A look at 2023 trends and what’s ahead in 2024

by Lori Bruss — VP of Marketing, Speedeon

Data is key for better understanding your target audience and with the right data — consumers will be less inclined to hit the dreaded unsubscribe link and run…

How retailers can increase customer acquisition, boost conversions with tech advancements

by Oren Inditzky — VP of Online Stores, Wix

As technology evolves, there will be more tools and opportunities for technology to do the work so retailers can focus on expanding product and service…

Improving the post-purchase experience to ensure customer retention

by Sara Krypel — PR, commercetools

This holiday season, retailers should focus on three key enhancements to the post-purchase experience to keep their customers loyal and avoid revenue loss due…

Making learning and development a priority in retail

by Jill Stefaniak — Chief Learning Officer at Litmos and Associate Professor at University of Georgia, Litmos

Learning and development is a key tactic to making sure that employees can provide the positive retail experience necessary to create repeat customers in a…

2 tech innovations to supercharge the holiday shopping experience

by Jonathan Nikols — Senior Vice President, Global Enterprise Americas Verizon Business, Verizon

One way that retailers can help ensure that wait times are kept to a minimum is by removing unnecessary steps and touch points.

Tips for secure package deliveries, shipping CX success

by Archita Prasad — Vice President - Strategy, Corporate Development & New Product Innovation, UPS Capital

With consumer holiday spending remaining strong this season, it's essential to ensure that the spirit of giving isn't tarnished by supply chain hiccups or…

What to consider for a successful holiday hiring season

by Mark Smith — Senior Vice President of Digital Experience, CSG

The seasonal rush presents a chance to deliver a robust experience and better retain employees. To achieve this organizations must acknowledge the challenges…

How consumers are saving during peak holiday season

by Trey Loughran — CEO, Purchasing Power

It's not that consumers have been avoiding steps to prepare for holiday demands. More than half of respondents surveyed (54%) said they save throughout the…

How brands can drive customer engagement, loyalty in the digital age

by Vipin Porwal — CEO and founder, Smarty

Standing out in the digital age requires brands to go the extra mile with their online presence. That means prioritizing customers and giving them an…

Decoding the consumer wallet: Spending trends shaping e-commerce

by Rick Sunzeri — Director of Enterprise and Sales, ClearSale

Success in the e-commerce competition depends on understanding what matters most to online shoppers now and meeting those expectations.

Experience key to how retailers should prepare for the holiday season

by Ken Colbert — General Manager, DiveShop360

This year, a majority of Americans (92%) say they would rather receive experiences over physical gifts, setting the tone for what retailers can expect in the…

Why ‘tech anxiety’ is keeping retailers up at night

by Nate Ley — Senior Director and Retail Portfolio Lead, Kin + Carta

‘Tech anxiety’ is growing, and with the rapid pace of advancements in technology, retailers are going to have to change how they operate.

Preparing for the ‘Zero Consumer’ this holiday season: What retailers need to know about the ‘Retail Reset’

by Cynthia Sener — President, Go to Market, Chatmeter

With the holiday season upon us, businesses must brace themselves for a new type of customer—the "Zero Consumer." This is a consumer who demands a…

Convenience and fuel retail trends to watch

As the year closes out, and 2024 budgets are finalized, the c-store industry will likely see more plans announced for the installation of self-service…

Gift cards trends to ring in the New Year

by Jason Wolfe — Founder and CEO, The Wolfe Companies

Gift Card Granny’s 2023 survey shares the latest trends in gift card usage and retail preferences.