Beyond the store: Retailers providing best end-to-end customer experience in 2024

by Mark Calvillo — Senior Vice President of Product, Restaurant365

Excellence in the holistic end-to-end customer experience is what was examined when partnering with Forbes on the 2024 Customer Experience All-Star list.

Creative and innovative ways leading retailers use AI

by Pierre Kremer — VP, Digital Engagement, EPAM Systems, Inc.

It is paramount retailers ensure the way they use AI always helps rather than hinders the shopping experience, whether that’s preventing stockouts through…

How shoppable ads protect and streamline the retail customer journey

by Rae Marie Guimond — Director of Strategy and Business Development, PriceSpider

Eliminating friction points is key to driving online sales, and one of the best ways to do so is with shoppable ads.

Amid tightest labor market in modern history, retailers must rethink growth to scale

by Ziv Fass — Co-Founder & CEO, Package AI

Implementing AI is no longer a retailer choice, nor is it only confined to the realm of routing and delivery speed.

Retailers looking to harness Gen AI must beware of its double-edged sword

by Alexandra Popken — VP of Trust and Safety, WebPurify

By adopting the proper strategies and resources, retailers can look to enjoy the promises that gen AI has laid out for the future

How AI can help better manage retail returns

How can retailers improve their returns management processes while delivering the hassle-free returns experience customers expect? With the help of AI…

5 must-haves for your brand's loyalty program

Consider these five points when developing a winning loyalty program. Also find out where you can promote your brand's loyalty program for free.

Beyond the cash register: The vital role of POS for seamless retail operations

by Mike Wager — Software Testing, Retail and Healthcare at Keysight, Keysight Technologies

Overcome manual end-to-end POS testing obstacles with AI-augmented automation.

Mobile testing: The key to navigating shopping surges

by Mav Turner — CTO of DevOps, Tricentis

A well-executed mobile testing strategy can be the key to success in the ever-expanding world of mobile shopping and can provide an exceptional shopping…

Blending tangibility and technology to flourish in the 2024 in-store retail redux

by Carl Rysdon — Vice President, Retail Industry, Ricoh USA

The future of retail in 2024 and beyond lies in retailers who can seamlessly integrate the tangible with the technological.

3 strategies to maximize return on retail media networks

by Parrish Chapman — Sr. Director, Enterprise Retail Sales Key Accounts, Samsung Electronics America

By merging digital displays with retail media networks, in-store signage becomes a new channel to create a connected shopping experience, captivate shoppers…

Gaining the competitive edge in retail with AIoT technology

Retailers are under constant pressure to outperform their competition. In order to differentiate themselves, retailers must prioritize superior customer…

How to curate a comprehensive end-to-end customer experience

by Rob Mobsby — Digital Director, Everything Branded

Constantly learning from customers can help guide retail decisions on how to expand or refine operations to fit evolving needs.

E-commerce lessons for 2024 customer loyalty

by Térence Delahaye — Co-founder and COO, Shipup

The key to securing long-term business success in the e-commerce domain lies in forging lasting relationships.

Enabling connected shopper journeys through AI

by Chris Todd — Sr. Manager of Demand Generation, CallTrackingMetrics

Supporting the connected journeys now essential for retailers requires overhauling outdated digital workflows struggling to uphold continuity standards.

How to get more value from direct-to-consumer models with generative AI

by Manu Goel — SVP for Data, Cloud, Experience and Digital Commerce, Genpact

Here are three ways generative AI can help consumer package goods organizations improve the direct-to-consumer strategy.

Revamping in-store customer engagement: Making shoppers feel ‘something spectacular’

by Geoffrey Boal — Vice-President Client Services, Match Retail

In today's retail environment, personalization is no longer a luxury; it's a necessity.

Navigating the shifting landscape of consumer spending habits

by Paul Maguire — Head of Retail/CPG Delivery at Endava, Endava

Retailers need to foster a customer-centric culture by investing in employee training, development, and recognition. Engaged and empowered employees are more…

Leverage post-purchase tech to build lifelong fans

by Ken Rapp — CEO, Blustream

With cost-effective product ownership technology, retailers can stay competitive, get more from their customer acquisition costs, and create meaningful…

E-commerce isn’t just about the giants anymore

by Jessica Chiu — VP of Strategic Partnerships, Americas, Airwallex

More than 80% of Americans shop online, and more than 50% prefer e-commerce to in-store retail. And it’s not just how they shop, it’s what and where they shop…