Blogs
What Walmart’s pricing changes mean for the enterprise
by Pascal Yammine — CEO, Zilliant
Walmart’s initiative is setting a new standard in the industry when it comes to embracing pricing technology.
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Not all consumers are the same: Adopting a nuanced approach against retail fraud
by Pete Barker — director of product, Engage, Appriss Retail
The challenge for retailers is that retail fraud continues to get more sophisticated, especially when it comes to returns, making it harder to identify.
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An experience-focused approach to subscriptions
by Wendy Karlyn — Chief Client Officer and Global CPG/Retail lead, Rightpoint
A subscription model isn’t a golden ticket to success as it requires careful strategy and consistent execution. However, when retailers find the right fit and…
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Prepare your technology now for a successful holiday season
by Mike Tippets — VP, Hughes
Mike Tippets, VP, corporate marketing, PR and communication at Hughes Network Systems, shares key early steps that will ensure your network and retail…
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Transforming retail with AI-first support, analytics for exceptional customer experiences
by Raghu Ravinutala — CEO and Co-Founder, Yellow.ai
In today’s retail environment, the holistic customer experience ultimately determines brand loyalty. AI-powered customer service solutions are essential for…
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How grocers are taking an AI approach to boosting customer satisfaction
by Jean-Matthieu Schertzer — Chief AI Officer, Eagle AI
AI will have its most significant impact in the areas of retail personalization and loyalty.
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Building trust: Delivering personalization while safeguarding privacy
by Catherine Iger — Vice President, CX, Experient Group
Instead of seeing personalization and privacy as opposing forces retailers should view the two as allies that evolve together to form one unified commitment to…
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The new differentiator for retail: Connectivity
by Juned Noonari — Director Solution Architecture, Practice Lead Enterprise Networking, Black Box
Deploying an advanced network and leveraging automation and AI empowers retail enterprises to seamlessly support these pivotal customer-facing services.
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How retailers can assess the best digital signage
by Kevin Kroeger — Spectrio Product Manager, Spectrio
By considering the purpose, location, content, ease of use, integration, scalability, and cost, retailers can make an informed decision that meets their…
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Using AI to draw Gen Y, Gen Z talent into the retail workforce
by Yaron Benjamin — CEO, Aionic Digital
Embracing AI is not just about keeping up with technology; it's about realizing its potential to bring fresh ideas and energy that drive the company forward.
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Balancing supply and demand to optimize thrift store inventory management
by Kyle Payton — General Manager, ThriftCart
To manage a successful thrift store, owners must optimize the customer experience with a multifaceted approach that integrates optimized inventory management…
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Providing value beyond products
by Shawn Nelson — CEO and Founder, LOVESAC
To achieve lasting success, retailers must go beyond offering products to provide true value and purpose. Whether it's a dedication to sustainability…
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The CX paradigm shift: How AI is powering customer-first experiences
by Yochai Konig — VP of Machine Learning, Ada
AI tools should provide accurate results and responses that are aligned with the brand’s policies and practices. Brands need to ensure AI tools offer relevant…
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Getting the digital experience right
by Kristin Lynch — Sr. Director of Strategy & Analytics, Paytronix
Today, the digital-ordering channel is no longer just a way for a customer to place orders. It’s part of the ongoing conversation between brand and guest.
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How point of sale and display solutions can reduce retail theft in 2024
by Daryl Bedford — Managing Director, Harrison Group
Given the surge in theft, there is now a dramatic increase in requests for anti-theft and loss prevention solutions from retailers.
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Questions marketers need to answer before choosing a GenAI partner
by Cindy Chen — Co-founder, FancyTech
Marketers should ask a series of questions about how they want to use AI before deciding on a partner. The answers will provide clarity needed to use AI…
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Why independent retail stores are gateway to powerful multicultural consumers
by Kristy Day — Vice President of Advertising Strategy and Sales, NRS Digital Media
Multicultural consumers have impressive spending power in the U.S. In today's diverse and rapidly evolving market, understanding and engaging these audiences…
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Retail media’s impact on logistics: A balancing act for retailers
by Nich Weinheimer — EVP, Strategy, Skai
Retail media represents lucrative, high-margin revenue for retailers. However, the channel's rapid growth brings opportunities and challenges, requiring better…
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Leveraging in-store retail media to engage Gen Z
by Samantha Giaver — Head of Global Sales, ADvendio
Gen Z consumers interact with brands more deeply and broadly than other cohorts, so it is important retailers develop the insight and expertise to reach them.
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How AI is already advancing retail training and what’s next
by Greg Hull — MD Retail & Hospitality, Attensi
Advancements in AI are undoubtedly changing the game for training and development by providing the ability to generate powerful, immersive content at speed.
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