News & Media From Judy Mottl
Successful experience strategy means knocking down silos, building the right team
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Retail success, and sustainability, is all about customer experience. While some retailers put experience strategies into silos, one expert explains why that…
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Winning the talent war is all about recognition, healthy work-life balance
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
While retailers are still being challenged by COVID-19 they are also facing an increasing hurlde: hiring staff. The ongoing labor shortage likely won’t ebb…
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Why retailers can't afford to trust and must always verify
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
A free one-hour webinar spotlights the critical importance of shoring up security within the retail environment and why the mantra needs to be 'never trust…
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Furniture retailer shares insight on driving digital strategy during a pandemic
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
The COVID-19 pandemic hit just as secondhand furniture retailer Cort was getting knee deep into a digital strategy aimed at giving customers greater access…
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Consumer demand, tech needs driving big back-to-school spend
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
As schools re-open consumers are swarming retail stores and e-commerce sites, with big spend projections for the sales season. Retailers with a strong…
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Savory Restaurant Fund leader talks creating loyal customers, raving fans
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Alonso Castañeda, VP of brand development and strategy for the Savory Restaurant Fund, shared how the portfolio of brands is harnessing social listening and…
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White Castle, Del Taco, Verizon offer insight on creating a virtual experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Technology and digital marketing leaders from Verizon, White Castle, Del Taco and First Orion shared strategy insight on developing a virtual customer…
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Under Armour, Behr Paint, Mall of America leaders share how pandemic is impacting CX strategies
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Four top retail leaders involved in digital, marketing and customer experience strategies shared how COVID-19 impacted their companies, and how they pivoted to…
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Domino's digital retail innovation leader on embracing change
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Amber Gadsby, Domino's director of digital retail innovation, shared insight on how the pizza brand is continually driving innovation within the organization…
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Why it's all about respect, consistency and communication in post-pandemic retail
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Brand and strategy expert Margot Bloomstein shares insight on what's happening now as retailers enter the post-pandemic realm and why it's so important…
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Why networking, security must be top of mind as digital retail explodes
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Jason Graf, VP of product development for Netsurion, shares his expertise on what retailers should be doing to boost networking and security as digital sales…
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Autonomous retail may soon offer more than a cashierless checkout experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Amazon may have been the leader in putting cashierless autonomous checkout in play with its Amazon Go stores but competitors are nipping at its heels…
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Now hiring: Retail Customer Experience seeking audience development leader
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
When Networld Media Group launched over 20 years ago, as founder and publisher of ATM Marketplace, few could have predicted that the small family-owned company…
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Examining the disruptive innovation of self-checkout
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Retail Experience reached out to KanduAI CEO Ariel Shemesh to gain insight on where self check-out stands in retail today and where it'll be standing in the…
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How 1 retailer became a top 'dog' in 'ruff' pandemic times
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Zesty Paws, a pet health supplement retailer, has expanded its product line, customer base and distribution, and enjoyed double-digit growth all in the past…
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Why digital signage is more critical than ever in post-COVID retail
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
A Sharp NEC Display leader shares insight on digital signage trends in the post-COVID retail environment and the role a mobile device will play going forward.
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YETI tapping AR, 3D for immersive online customer experiences
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
The outdoor brand is deploying innovative technologies that are providing customers an augmented reality/3D virtual experience when shopping online for that…
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Data's role in creating not just 1 customer journey but tens of journeys
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Retail Customer Experience interviewed Melissa Tatoris, chief innovation catalyst at MarTech company Acoustic, an independent and open marketing cloud and…
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Dollar General advances training to boost employee, customer experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
The retail segment, while slowly climbing out from the effects of the pandemic, is now facing another critical issue: hiring and retaining staff. Dollar…
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An online music gear retailer tackles customer experience with a 'Sweetwater' difference
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Sweetwater Sound Inc., an online retailer of music instruments and audio gear, is dedicated to investing in an "old school" approach when it comes to customer…
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