Can any traditional retailer survive the "Battle of the Bots"?

by Chris Petersen — Owner, IMS

Chris H. Petersen says going up against Amazon is like taking a knife to a light saber battle. Why? Because the whole is greater than the sum of the parts.

How AI plays into every step in the retail customer journey

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Artificial intelligence isn't just about having a chat bot. As a leading women's wear retailer is discovering, AI offers a way to solve a slew of retail…

Google aims to track shoppers beyond online behavior

June 1, 2017

Google wants to know what consumers are buying offline so it can hone its digital advertising strategy.

Shoe Palace slips on Aptos platform to boost customer experience

June 1, 2017

Athletic footwear and apparel retailer Shoe Palace is tapping the Aptos Singular Commerce Platform to boost its omnichannel customer experience and streamline…

Amazon's Bezos: We're not resting on our laurels

June 1, 2017

Amazon.com, celebrating its 20th year, isn't about to start pulling back in any way, shape or form. In fact Amazon CEO Jeff Bezos made a big point about just…

Consumers spent big in April thanks to tax refunds, income jump

May 31, 2017

Healthier salaries and tax refunds spurred big consumer spending in April resulting in a 0.4 percent jump.

30 more Sears stores on closing list

May 31, 2017

There are now at least 30 more stores on the closing list for Sears.

Neiman Marcus interim CFO/COO leaving post

May 31, 2017

Michael Fung, interim chief financial officer and chief operating officer for Neiman Marcus, is leaving his post at the end of June, as the company continues…

Tennessee county installs license plate renewal kiosk

May 31, 2017

Residents of Rutherford County, Tennessee can renew their auto license plates in a few minutes thanks to a self-serve kiosk that was recently installed…

Multichannel is not enough: Creating a true omnichannel customer experience

It's critical businesses not assume today's online purchasing experience is the same as what consumers experienced years ago. As companies seek to bring the…

Amazon adds grocery pickup kiosks in Seattle

May 30, 2017

Amazon.com Inc. has opened two grocery pickup kiosks in Seattle in an effort to compete against "click and collect" shopping options from supermarket…

Chipotle uncovers malware responsible for credit card breach

May 26, 2017

Chipotle Mexican Grill said today it has identified what was responsible for the payment card security incident reported April 25. The information comes at the…

Ralph Lauren hires CEO

May 26, 2017

Patrice Louvet will step into the CEO role for Ralph Lauren Corp.

Macy's RFID deployment may make for a text book case

May 26, 2017

Radio frequency identification technology isn't new, but RFID hasn't taken deep root in retail given a slew of challenges. That may change, however, given the…

Ziosk teams with Main Event Entertainment to enhance guest experience

May 26, 2017

Ziosk, maker of an ordering, entertainment and pay-at-the table tablet, and Main Event Entertainment, the bowling-anchored dining and entertainment…

5 digital signage future trends set to change the market

by Egor Belenkov — CEO, Kitcast

In the future, digital signage will be smarter, trickier and more personalized, and that's just the beginning.

Furniture retailer taps apps to boost customer experience, empower associates

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

City Furniture is reaping big rewards on three customized iOS apps developed by the retailer, IBM and Apple. The apps and IBM MobileFirst solution is spurring…

Ex-Amazon guru now hard at work revamping Target strategy

May 25, 2017

Improving real-time delivery is the focus of Arthur Valdez's leadership role at Target as the ex-Amazon executive strives to help Target catch up when it comes…

Vehicle registration renewal kiosk moves to Kroger store in Georgia

May 25, 2017

A kiosk that allows vehicle owners to skip the trip to the county office to renew their vehicle tags has relocated from the county tax commissioner's office to…

Study: Consumers not happy with resolution experience

May 24, 2017

A new inContact study revealed that customers are not getting the 'fast resolution' expected in today's retail commerce environment and companies must improve…