News & Media
Toshiba awarded 5 year national cooperative contract
July 10, 2025
Toshiba America Business Solutions has been awarded a five-year contract and five-year renewal option with Region 4 – ESC, available through Omnia Partners.
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UK gets a healthy dog treat vending machine
July 9, 2025
The Fox Inn on Green Lane, in Hanwell, U.K., is now home to country's first vending machine offering healthy dog treats, according to an Ealing News report.
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Germany grocer adopts Diebold Nixdorf AI self-checkout
July 9, 2025
Edeka Beckesepp, a Germany-based grocer, has integrated self-service checkouts featuring Diebold Nixdorf's AI-powered fresh produce recognition and age…
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Personalization with loyalty not grabbing traction despite profit potential
July 8, 2025
Many big companies are failing to adopt personalized loyalty and promotions despite the potential for profitability with just over half, 56%, stating their…
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Future of AI in retail: Aligning progress with public perception
by Lorraine Hamby — Head of Marketing, Everseen
Beyond uses in loss prevention and checkout optimization, AI is poised to play larger roles from enhancing inventory management to improving workplace safety…
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Consumers are loving gift cards
July 8, 2025
The sale of U.S. gift cards is projected to increase 10% this year, compared to 2024.
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Food shoppers looking for smart ways to shop, want more information
July 7, 2025
Over one third, 33%, of U.S. adults expect to pay more for food this summer due to inflation and more than three-quarters, 76%, want more information due to…
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Kroger shuttering over 50 stores due to underperformance
July 7, 2025
Kroger, which operates more than 1,200 stores, plans to close 60 that are deemed under performing.
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How tariffs could lead to better customer experiences
by John Mazur — CEO, Chatmeter
Higher prices due to tariffs are likely, but brands that take this period of economic uncertainty to double down on their customer experience will come out…
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Walmart reverses course on self-checkout in some stores
July 3, 2025
Walmart has begun removing self-checkout machines from some stores, including a Supercenter in Shrewsbury, Missouri, following a significant increase in police…
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Amazon deploys 1 millionth robot, launches AI model for robotic fleet
July 2, 2025
Amazon has hit a robotic milestone with the deployment of its one millionth robot in operation.
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Retailers planning big tech investments to drive efficiency
July 2, 2025
Retailers are expected to spend big in tech given pricing volatility and shrinking margins.
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Census data reveals retail sales growth continuing despite tariff proposals
July 2, 2025
There was continued growth in core retail sales in May, according to U.S. Census Bureau data, despite a downturn in overall sales amid tariffs on imported…
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Retailers concerned about tariffs, low supply chain confidence
July 1, 2025
One third of retailers plan to adjust pricing due to concerns about tariffs and have a lack of confidence in their supply chain and just 33% are using AI for…
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The loyalty trend you’re not watching but should be
by Jennifer Farmer — Director of Merchant Development, Valuedynamx
Retailers looking to drive more year-round sales and eliminate off-peak season lulls should look to their reward and loyalty programs to proactively engage…
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Consumers changing grocery spend due to tariffs, inflation
July 1, 2025
Over half, 65%, of consumers plan to buy less groceries in some capacity due to proposed tariffs and inflation.
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Most consumers aware of proposed tariffs
June 30, 2025
Most U.S. consumers, 77%, are aware of new or proposed tariffs on goods imported into the U.S., with millennials, 79%, most aware followed by high-income…
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Athleisure brand Vitality taps Loop for personalized, seamless returns process
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
A deep dive on how Vitality, an athleisure brand, crafted a personal returns experience while at the same time boosting efficiency and customer loyalty.
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Amazon Prime Day kicks off 4 days of sales July 8
June 30, 2025
Amazon's Prime Day 2025 sales event starts July 8 and runs four days, through July 11, this year with deals across more than 35 categories.
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Carrefour testing EdgeSense to digitalize shelves, drive omnichannel store of the future
June 27, 2025
Carrefourt, a food retail grocer in Europe, is testing VusionGroup's EdgeSense platform to digitalize shelves and invest in an omnichannel store of the future.
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