News & Media
Fortunoff Backyard Store opening showroom on Long Island
March 11, 2026
Outdoor furniture retailer Fortunoff Backyard Store plans to open a new 9,600-square-foot location in Huntington Station, Long Island.
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Severe winter weather boosts online retail activity
March 11, 2026
The country's severe winter weather proved to be a boon to online retail which experienced a 1.9% sales jump in January.
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2 dozen states sue over tariffs after court ruling
March 10, 2026
Two dozen states have filed suit against the Trump administration over the latest tariff move by President Donald Trump.
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Palmer Digital names Chuck Lewis as president
March 10, 2026
Palmer Digital Group, which supplies and installs indoor and outdoor digital kiosks as well as drive-thru digital menu boards, has named Chuck Lewis as…
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Reputation at checkout: How predictive AI helps retailers maintain trust in a crisis
by Ted Skinner — Vice President, Marketing, Fullintel
A crisis handled well can strengthen customer relationships by demonstrating responsiveness and accountability. Handled poorly, it becomes a digital record…
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Tariff refund system in progress
March 10, 2026
The U.S. Customs and Border Protection, a federal government agency, is revamping its system to process refunds related to the tariffs imposed by President…
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PAR Technology launches Retail Drive AI
March 9, 2026
PAR Technology Corp., a foodservice technology provider, has launched PAR Retail Drive AI, an AI-powered product suite designed to equip convenience and fuel…
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AI Is redefining the retail experience, but who owns the relationship?
by Adam Brotman — Co-Founder and Co-CEO, Forum3
As AI-powered assistants increasingly guide shoppers from discovery to purchase, the experience itself is being reshaped. It’s faster, more conversational, and…
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National Retail Solutions wins 2 2026 CVAI Awards for AI, business transformation
March 9, 2026
National Retail Solutions has been named a dual winner in the inaugural 2026 CVAI Awards, presented by ChannelVision and Beka Business Media.
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Amazon website, app glitch impacts online customers
March 6, 2026
Amazon's website and shopping app went offline Thursday early afternoon but was back in operation by evening.
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Why retailers must secure transactional emails to combat scam threats
by Oliver Paetz — Head of Product Management, Transactional Email, Retarus
As online shopping continues to grow in scope and popularity, cyber criminals are finding new ways to exploit trust. For retailers, this is more than a…
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Trader Joe’s earns best grocery store title in consumer report
March 6, 2026
Trader Joe's is the best U.S. grocery store according to a report from the American Consumer Satisfaction Index.
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Michaels expands loyalty program, enhances rewards perks
March 5, 2026
Craft retailer Michaels is expanding its loyalty program with the debut of a new 9% rewards tier for its most loyal customers.
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For loyal Amazon customers it’s no longer love but intentional reflex
by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media
Retail loyalty is changing from consumer love to reflex as it’s no longer an emotional decision, it’s an automatic one.
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True Beauty Lashes taps Perfect Corp. for personalized lash recommendation
March 4, 2026
True Beauty Lashes has partnered with Perfect Corp., an AI and augmented reality beauty and fashion technology, to power LashLovr, a personalized lash matching…
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Consumers spending more time to find best price
March 4, 2026
Well over half of U.S. consumers are taking more time to find the best price and AI may be playing a bigger role when it comes to shopping, payments, loyalty…
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What 2025 really taught us about AI, CX and what 2026 holds for the future
by Mike Gadsby — Chief Innovation Officer, O3 World
In 2025, AI's biggest hurdle wasn't technological, it was organizational capacity and readiness.
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Cheaper retail prices unlikely despite tariff ruling
March 3, 2026
Consumers won't see prices coming down despite a Supreme Court ruling that declared Trump administration tariffs were not constitutional, according to…
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Home Depot: Customers not spending on big projects
March 3, 2026
Consumers are not investing in big home improvement projects and are tempering spending, according to Home Depot leaders.
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SandStar debuts VRK AI vending kiosk
March 3, 2026
SandStar has debuted the SandStar VRK, an vending kiosk featuring AI computer vision.
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