Customer experience database aims to help brands 'get on the map'

November 17, 2016

The Interactive Customer Experience Association has released a new customer experience database and map of the best in-venue experiences around the globe.

Digital sales boost Target's Q3 earnings

November 16, 2016

Target is looking forward to the holiday sales season given robust financials in the third quarter thanks to back-to-school season and a boost in digital sales.

30 percent of consumers hate Black Friday

November 16, 2016

Black Friday apparently isn't so well loved by consumers despite historical big sales and price reductions on what has long been the busiest holiday season…

Maximize the Functionality of Mod Pods and Pod Shelving with New Pod Filler

TWINSBURG, Ohio (November 16, 2016) – Maximize the appeal and functionality of Pods in produce and fresh areas with the new Pod Shelf Filler from FFR…

J.C. Penney store sales dip yet retailer is upbeat about holiday

November 16, 2016

Unseasonable weather and a strategy to put appliances front and center as the holiday sales season hits are two factors J.C. Penney is citing for a 0.8 percent…

Autumn comforts: Discovering your shoppers' comfort zone

Along with the falling leaves and cooler temperatures comes the desire for comfort. So, in this season of comfort, how can we ensure that the feeling…

IoT will spur mobile going forward, reveals study

November 15, 2016

Mobile will continue to grow in North America and a prime factor is the advancement of IoT adoption, specifically machine-to-machine and general digitalization…

Smaller discounts, fewer discounted products this holiday season

November 15, 2016

A new report predicts there will not be as many product discounts, or holiday promotional discounts, this holiday season and it's all part of a new retail…

Wine marketer taps CardFlight for mobile device sale distribution

November 14, 2016

Traveling Vineyard, which markets wines via in-home tasting events, is deploying CardFlight to provide its distributors the ability to accept mobile device…

Voxpro names 2 new senior leaders

November 14, 2016

A top Ireland customer experience provider, Voxpro, has appointed two new senior team leaders.

7 critical questions traditional retailer metrics can't answer

by Chris Petersen — Owner, IMS

Traditional metrics of sales and share are not enough for omnichannel.

LensCrafters hits 1,000 store milestone

November 11, 2016

After opening eight new locations earlier this month, LensCrafters now boasts 1,000 stores nationwide, including stores at Macy's locations.

Cash still most popular payment approach for consumers

November 11, 2016

While shoppers may be conducting more mobile payment transactions, cold hard cash is still pretty popular and is actually the most used, according to a new…

Wal-Mart, Target launching Black Friday deals way before Black Friday

November 11, 2016

Consumers won’t have to wait until Thanksgiving and the day after, Black Friday, to jump on retail holiday deals.

Redefining the customer reward strategy

Reward programs have been around since 1793, but it would be a mistake to believe we as businesses and marketers have mastered the concept.

Report: Retailers will need to pivot to hurdle upcoming challenges

November 10, 2016

While holiday sales are expected to be robust, the future holds some challenges for retailers, reveals a new Forrester report, and those challenges could be…

Mall of America prepping new retail concept for debut this month

November 10, 2016

The Mall of America will be home to a brand new, permanent retail concept, called Debut, come November 16. The concept, to be located in the new north end of…

UK book retailer drives efficiency, cost savings with automation platform

November 9, 2016

The biggest U.K. book seller is gaining operational efficiency and greater transparency with in-house facilities management after deploying a SaaS service…

New tool powering PetSmart.com's delivery operation

November 9, 2016

PetSmart.com is now providing same-day scheduled delivery to 17 metro areas via Deliv, a logistic deliver provider.

1 of the greatest misses in omnichannel retailing

by Chris Petersen — Owner, IMS

If retailers want to engage, they need more than products, pics and price.