Survey: Very few consumers report excellent customer service

Businesses may have an inflated view of customer service levels given a new survey that reveals just a minor number of consumers have experience excellent customer service. An Arvato survey, polling 500 consumers and business leaders, reveals just 9 percent...

ICXA extends Elevate Award submission deadline

The Interactive Customer Experience Association is extending the deadline for submissions for its annual Elevate Awards. The new deadline is Friday, April 13, 2018. The association strives each year to honor the individuals and organizations setting the pace in using technology to elevate the customer experience with its annual Elevate Awards.

David Post tapped for CEO role at Kibo

Cloud-based omnichannel commerce platform Kibo has tapped David Post as its new CEO. Post, who boasts two decades of experience in software and high-tech across numerous industries, previously served as president of Vista Consulting Group. "I am very excited to...

Walmart expanding CarSaver car-selling kiosks

Walmart is increasing the number of store locations featuring a CarSaver car-selling kiosk, according to Adweek. In an email to the publication, a Walmart rep wrote that CarSaver locations will open in Georgia, Illinois, Indiana and Virginia in the near term.

Amazon prepping responsive drone technology, claims report

Amazon's drone strategy may include developing drones that respond to a customer's call or wave. The gesture-based technology, according to a New York Post report, are laid out in a patent and include shouting, fast arm waving and a thumbs-up...

Nordstrom readying men's store in New York City

In just about three weeks Nordstrom will open a mega men’s store in Manhattan featuring personal shoppers, a clubhouse and even a coffee bar. The store, selling merchandise just for men, will open April 12, according to a New York...

Retail jobs grew by 46,000 in February

The number of retail industry jobs increased by 46,400 in February and the National Retail Federation calls it a "significant positive sign" for the industry overall. The figure does not include gas station, auto sellers and restaurants, according to a...

Target expanding loyalty program strategy

Target is reportedly testing a new loyalty rewards approach with a pilot taking place in the Dallas-Fort Worth region. The new strategy, called "Target Red," according to a Star Tribune report, is not linked to a payment card and comes...

Consumers love interactive content, reveals report

Today's consumers are still focused on price when it comes to the purchase decision but the importance of the shopping experience is gaining traction, according to the Kibo 2018 Consumer Trends – Engaging the Informed Consumer, which polled 3,000 U.S....

Chase, PayPal team up on mobile wallet promo

Chase Freedom has added a new quarterly category — PayPal — and has brought back a customer favorite — Chase Pay and grocery stores — from April through June. According to a press release, the new category uses the partnership...

Easter spend expected to be very robust

Easter spending is predicted to hit $18.2 billion, nearly as high as last year's record-setting $18.4 billion, according to a National Retail Federation and Prosper Insights & Analystics survey. Research indicates 81 percent of American consumers will celebrate the religious...

The try-before-you-buy trend spurring a returns tsunami, claims study

Retailers offering a try-before-you-buy strategy are experiencing a surge of intentional returns that may undermine profits, according to a new Brightpearl study. Companies including Amazon and its new Prime Wardrobe, Stitch Fix, Warby Parker and Trunk Club have led the...

Perch debuts mixed-reality marketing platform for in-store digital campaigns

Perch, an interactive platform for interactive retail marketing, has announced its new mixed-reality marketing platform for in-store digital campaigns, according to a press release. The technology embeds in kiosks, retail shelves, cases and other displays. The new platform allows content,...

Pakistan deploys self-serve kiosks for tax assessments

The excise and taxation department in the city of Rawalpindi, Pakistan, has installed four computerized kiosks to accommodate taxpayers, according to Dawn, a Karachi, Pakistan, news source. Excise and taxation officer Nauman Khan said the machines will facilitate vehicle verification,...

Indiana airport testing international check-in kiosks

The Indiana Airport Authority and U.S Customs Border Protection will introduce kiosks to allow passengers arriving at the Indianapolis International Airport from international destinations to spend less time in customs processing, according to aviationpros.com. Two global entry kiosks will be...

Arizona hospital deploys self-serve prescription kiosk

Bayless Integrated Health Center in Phoenix is now using a self-serve pharmacy kiosk that allows patients to fill a prescription immediately after being treated at the hospital, skipping a separate trip to a pharmacy, according to ABC 15. The kiosk...

Payments Canada launches new credit risk model

Payments Canada, a financial market infrastructure for payments, is deploying a new credit risk model to boost safety and the soundness of existing systems.It's the first major enhancement on the organization's multiyear payments modernization strategy, according to a press release....

Janus Displays deploys displays at Ventana Canyon Resort

Janus Displays recently deployed a 15-inch room board and a 43-inch interactive display at Loews Ventana Canyon Resort in Tucson, Arizona. The interactive display was retrofitted into a steel pulpit, according to a press release. The resort uses the interactive...

Dallas Fort Worth Airport takes flight with curved LED displays

The Duty Free Center shop, at the Dallas Fort Worth Airport's Terminal D, has upgraded with three curved NanoLumens LED displays. Ford AV worked with NanoLumens to install the displays, which included an 18-foot by 10.5-foot LED display and two...

Physical, digital melding together fast in retail

The lines between the physical and the digital is getting even more blurry, according to a NRF/Forrester study. The traditional retail experience and the online retail experience are melding given consumers expectations to shop in both environments in a seamless...

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Intel's Christie Rice talks customer experience, digital innovations