How to keep your retail AI pilot out of the graveyard

by Sathya Narayanan Annamalai Geetha — Principal Architect, Google

To escape GenAI pilot purgatory, companies have to look at the four critical failure points where enterprises are getting the approach entirely wrong and what…

Batteries Plus debuts AI platform to drive growth, amplify store experience

September 1, 2026

Batteries Plus, a battery and power solution retail service center, has debuted an AI platform featuring tools to boost the franchise development pipeline and…

Agentic AI, frontier firms and the retail race to relevance

AI visibility will depend on what information exists across the internet, not just what exists on your own website. Brand reputation is becoming…

More than half of young consumers wary of AI

August 28, 2026

Young U.S. adults are increasingly wary of AI and more than half are more concerned than excited about the technology, an increase from 37% in 2021.

UK supermarket pauses facial recognition system after customer wrongly accused

August 26, 2026

British supermarket chain Sainsbury's has temporarily suspended facial recognition technology at its East Dulwich store in London after employees wrongly…

What's Next for Grocery: Kroger and Toshiba Talk AI, Computer Vision, & Smarter In-Store Experience

AI and computer vision are creating new opportunities to transform grocery operations and customer experiences. This video explores how Kroger and Toshiba…

Social media influencing back-to-school shopping

August 20, 2026

Over half of U.S. parents, 58%, shopping for back-to-school needs report that social media and online trends are influencing child requests.

Albertsons expands AI-powered grocery

August 19, 2026

Albertsons Companies is expanding AI-powered grocery shopping with a plugin that lets shoppers discover new products, reorder weekly lists and build carts from…

AI will power holiday shopping

August 19, 2026

Artificial intelligence discovery will play a meaningful role in this year's retail holiday season, with 72% of U.S. consumers regularly or at least…

Morrisons deploying Everseen AI in 200 UK stores

August 17, 2026

Major U.K. supermarket chain Morrisons has entered a long-term partnership with Cork, Ireland-based Everseen to introduce computer-vision technology at its…

Older consumers most loyal to AI customer service

August 13, 2026

The older consumer population, those 60 years or older and not typically viewed as digital natives, are the most loyal demographic when it comes to AI-powered…

Target names Chandhu Nair as 1st AI officer

August 11, 2026

Chandhu Nair has been tapped as Target's first-ever AI officer.

Defining the role of agentic AI in the retail customer experience

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

It’s rare to go more than a day without industry insight or retailer news that doesn’t involve agentic AI. Despite its great potential to impact CX agentic AI…

Michael’s ‘Ask Mike' AI helper fuels nearly 75K shopper conversations

August 7, 2026

Michaels, a hobby and crafts retailer, launched an AI assistant called "Ask Mike," in the spring and it has fueled nearly 75,000 conversations since its May…

Using AI to modernize CX in retail

by Erol Ayvaz — CEO, Serve First

Retailers that embrace AI-powered customer experience management today are putting themselves on the front foot to be best-placed to thrive tomorrow.

Consumers suspect AI scam when website response is slow

August 4, 2026

While more than half of consumers, 65%, claim they can identify fake websites, 72% mistake slow website performance for an AI scam, according to a Pantheon…

Amazon ‘Hear’ audio shopping features offers real-time chat

July 29, 2026

Amazon has launched an AI-powered shopping feature called 'Hear the highlights' where consumers can ask questions and get real-time answers.

Amazon Prime Day not immune to consumer pressures, competing sale events

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Amazon's June Prime Day event may have been a bit too early to cash in on the back-to-school consumer shopping season.

Driving grocery customer loyalty with logistics automation

by Adam Gurga — Director of Sales, Cimcorp North America

Retailers that invest in modern fulfillment solutions are building the foundations for stronger supply chain networks and stronger relationships with customers.

In retail, automation isn’t the problem. Untested customer journeys are.

by Mark Rohan — Co-founder and COO, Klearcom

In retail, trust is built during the full customer journey, not during just the AI interaction. That’s why monitoring needs to become as central to contact…