home24 taps Constructor to boost product search capabilities

April 25, 2023

Online retailer home24 is deploying technology from Constructor to provide a more feature-rich, intuitive and personalized experience via better search…

It's time to take chatbots out of the box

by Nilay Oza — CEO, Klevu

Nilay Oza, CEO of Klevu, reveals how conversational AI can help brands free their chatbots to initiate more human-like interactions and build more positive…

Why retailers must bridge digital, human engagement to meet customer expectations

Creating these personalized, seamless experiences across every channel is particularly important as today’s shoppers have more choices than ever.

Chatbot tech boasts untapped opportunity for retail

April 17, 2023

Over half of online shoppers using chatbots are more likely to shop from brands using conversational AI, and 67% of ChatGPT users feel understood often or…

Gen Z consumers love automation, Boomers not so much

April 11, 2023

When it comes to automating the retail customer experience Baby Boomers have a harsh view of the strategy but Gen Z consumers view it, and its impact, much…

Walmart focusing big on store automation

April 7, 2023

Walmart Inc. plans to have 65% of stores serviced by automation by the close of its fiscal 2026 in a quest to boost online order delivery speed.

Consumer sues Amazon over biometric identification notification

March 27, 2023

A customer has filed a class action suit against Amazon for failing to properly notify customers about its biometric identification practices at New York City…

AI vending machine engages users in creating artwork

March 24, 2023

Visitors to the Rundle Place shopping mall in South Australia can engage in conversations with an AI-powered vending machine to create artwork, according to a…

Robotic manicure machine serves customers at NY airport

March 24, 2023

Xwell Inc., a holding company for wellness products, has teamed with Clockwork to install a robotic manicure machine that paints nails at John F. Kennedy's…

Retail associates worried about AI and job security

March 16, 2023

Nearly half, 43%, of U.S. retail workers are worried about artificial intelligence making their job redundant.

Chatmeter to Present on the Power of Brand Intelligence at Six Conferences in March

Reputation management and brand intelligence company will lead discussions at upcoming retail, finance, restaurant, and healthcare conferences on why online…

Consumers loving AI, more critical of engagement efforts

February 27, 2023

Consumers are more critical of customer engagement in the past year and not agreeing with high marks some brands are awarding themselves when it comes to…

Taking retail AI to the next level

Retailers wanting to take full advantage of AI should be thinking beyond simple AI use cases in e-commerce.

Perceptions, and Preferences Around Online Reviews; Highlights Opportunities for Brands

Customers see online reviews as a two-way dialogue and want brands to participate; technology like ChatGPT and the Metaverse offer opportunities for innovation

American consumers like humans over chatbots

February 10, 2023

More than two in three, 68%, of Americans have used a customer service chatbot but even more, 77%, view them as frustrating and 88% would rather interact with…

Innovation on display: New parameters for consumer engagement

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

While exhibits were organized by product and technology categories, self-service technology exhibits emerged throughout the show floors.

Chatmeter Again Recognized as Industry Leader in Winter 2023 G2 Reports

Chatmeter, the leader in online reputation and local search marketing management, has announced that it has received top recognition in multiple G2 2023 Winter…

Aeolus Robotics debuts humanoid robot

January 16, 2023

Aeolus Robotics has introduced aeo, a dual-arm humanoid robot that performs a variety of service tasks including kiosk operation, delivery, security, elder…

Chicago airport taps self-service to meet the post pandemic customer

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Chicago's aviation department responded to COVID by upgrading vending and self-checkout options that have largely restored concessions sales to pre-COVID…

Piggly Wiggly teams with Focal Systems on AI, automation strategy

December 22, 2022

Piggly Wiggly Midwest is piloting a focal operating system aimed at digitizing a store in order to automate and optimize ordering, inventory management…