AI won't replace employees, it will make CX better

by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator

A panel at the Interactive Customer Experience Summit in Charlotte from Sept. 11 to 13 tackled AI head on and how its real benefit is to improve the customer…

Consumer view of AI differs worldwide

September 6, 2023

Cultural differences are apparent when it comes to consumer attitudes regarding AI, with U.S. shoppers less likely to know, or engage, with the technology when…

Smart cities initiative features autonomous grocery store

September 4, 2023

Atlanta BeltLine Inc. is kicking off its digital inclusion strategy and announcing the partners for the organization's first smart cities demonstration project…

Bookseller taps ChatGPT for personalized customer experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

ChatGPT offers the online used book retailer a boatload of opportunities and strategies to better meet customer expectations and drive a more personal customer…

Newegg deploys robotic picking system in warehouse

August 31, 2023

Newegg Commerce Inc., an e-commerce technology product retailer, has deployed the Geek+ shelf-to-person mobile picking systems that runs on autonomous mobile…

More than half of retailers will deploy AI, machine learning tech in next year

August 25, 2023

Nearly six in 10 retailers expect to adopt AI, machine learning and computer vision technologies over the next year with the goal of enhancing the shopping…

McCoy’s Building Supply taps Badger for in-store robots

August 18, 2023

McCoy's Building Supply, which has 85 stores throughout Texas, New Mexico and Oklahoma, is deploying in-store robots from Badger Technologies.

Reasons why retailers are marching fast toward automation

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

David Naumann, marketing strategy lead for retail, travel and distribution at Verizon, shares insight on findings from Verizon's 2023 Connected Retail…

4 use cases of AI in the retail industry

When implemented properly and appropriately, AI can transform the way retailers operate and give merchants intelligent tools for streamlining their operations…

Wayfair app taps AI for room design feature

August 2, 2023

Wayfair's new app, Decorify, uses generative AI to let users create photo realistic room images for design purposes.

AI denim? Soorty launches HumAIn Chapter 2 collection

July 28, 2023

AI may be the hottest buzzword in tech right now, with ChatGPT and similar products revolutionizing everything from content creation and technology to areas of…

UK department store launches virtual try-on

July 27, 2023

John Lewis Fashion Rental, a U.K.-based department store chain, has partnered with tech firm Zyler and rental specialist Hurr to adopt the Zyler AI-powered…

AI in retail requires cause-and-effect reasoning

The next generation of AI will deliver to retail leaders KPI optimization platforms that look at a business as a whole, including understanding causal…

Why and how ChatGPT will drive a better customer experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Learn why the richness of data sets will play a defining role in how ChatGTP integrates into the customer experience.

How retailers are embracing AI

by Kosta Popov — CEO, Cappasity

Here's a look at how top retailers are embracing AI technology.

Automation a win-win for grocers, consumers

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Automating online grocery selection can bring savings for food markets and consumers and drive a more rewarding customer experience.

Consumers using chatbots, AI, but skepticism remains

June 16, 2023

Consumers are well aware AI is built into e-commerce and 76% understand AI is being used to help them shop online, with 42% having used a chatbot or virtual…

How can AI transform the retail customer experience?

AI has been helping businesses deliver the best service for their customers, meanwhile, helping said customers build closer relationships with their favorite…

Who will lead retail AI?

The companies that will dominate AI will be those that successfully blend AI with existing industries, have a team that includes both tech and non-tech…

How ChatGPT will enhance retail customer experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

New advances in AI will soon shape every aspect of a customer’s experience as soon as they begin interacting with the Internet. Conversational will not replace…