Assisted Selling News & Media
Kmart: Bring your Toys R Us gift cards to us
May 1, 2018
As Toys R Us continues to move forward in its reorganization and bankruptcy process, fellow retail competitor Kmart is offering to help consumers who may be…
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How Target is embracing the human touch to beat the competition
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Instead of resisting change when new competitors such as e-commerce retailers and on-demand delivery services came into the market, Target is investing in its…
read nowAmazon offering in-home gadget service
April 19, 2018
On the heels of announcing a partnership with Best Buy to sell its Fire-enabled televisions, Amazon is reportedly also setting up its own 'Geek Squad…
read nowAmazon partners with Best Buy on Amazon Fire TV strategy
April 19, 2018
Amazon is partnering with Best Buy in an exclusive agreement to sell its Amazon Fire smart televisions sold via Best Buy's Insignia brand and Toshiba.
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Why retail cashierless checkout, a.k.a. Amazon Go, faces more than a few challenges ahead
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
While Amazon preps to expand Amazon Go, its cashierless retail shopping strategy, Berkeley Research Group leader Keith Jelinek offers insight on what's ahead…
read nowWalmart mulling PillPack delivery service acquisition, claim reports
April 9, 2018
In yet another move to expand way beyond typical retailing Walmart is reportedly mulling the acquisition of medication delivery player PillPack.
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Mall of America embracing chatbot to boost retail customer experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
The Mall of America's limited chatbot experience led to a more robust deployment this past holiday season and is part of the mall's overall digital technology…
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Lowe's debuts 'view in your space' AR experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
The latest AR mobile app experience lets customers view items in a home or yard space during the shopping journey.
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Google expands retail shopping program with a universal cart, personalization focus
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Industry watchers say the retail service effort is a direct shot at Amazon and its dominance as the destination in consumer product search and discovery.
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Macy’s to introduce mobile checkout, VR furniture design experience and more
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Macy's has recognized the characteristics of its target shopper and is committed to offering her a more personalized experience, as well as mobile checkout and…
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Amazon happy with customer response to Go store but guarded about future plans
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
While encouraged by customer response Amazon isn't ready to announce much about its plans for its innovative cashierless store. The company is making sure the…
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Talking With: InfoVista's Ricardo Belmar on retail customer experience trends, tech in play
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Ricardo Belmar, senior director, worldwide enterprise product marketing at InfoVista, has been entrenched in the world of networks, technology and retail…
read nowAmazon prepping 6 more Go stores, claims report
February 23, 2018
Amazon is getting six more Amazon Go stores ready, according to a Recode report, with some likely opening in Seattle, where the first Amazon Go store opened in…
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Wayfair, Panera push the mobile commerce experience forward
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Wayfair is hot for mobile as it's allowing the retail home furnishing seller to drive an enhanced customer experience that is proving rewarding for the bottom…
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CES serves up a gold mine of self-serve retail innovation
by Elliot Maras — Editor, Kiosk Marketplace & Vending Times
Many of the exhibits in the High Tech Retailing Marketplace and elsewhere on the CES show floor featured self-service technology designed to enable retailers…
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Rent the Runway taps kiosks, scanners to boost in-store digital experience
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Consumer fashion rental company is pumping up its retail customer experience with the help of Aila Technologies.
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Insights from NRF's Big Show: Key retail tech trends to watch for in 2018
Matt Sebek, vice president of digital, World Wide Technology Asynchrony Labs, pinpoints the big trends coming into play for customer experience from NRF's Big…
read nowAmazon launching Whole Foods Market delivery service
February 8, 2018
Amazon Prime members living near a Whole Foods Market will be able to tap free 2-hour delivery as long as they're buying $35 in goods from the supermarket…
read nowWalmart partners with Japan e-commerce player Rakuten
January 29, 2018
Walmart is teaming up with Rakuten, Japan’s biggest ecommerce retailer, on an online grocery effort in Japan, according to an NPR report.
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CES 2018 reveals how retail is changing
by Jeff KAGAN — Wireless Analyst, Telecom Industry Analyst
Anyone attending CES 2018 this year couldn't but help notice the annual conference revealed one big truth, writes industry analyst Jeff Kagan. That big truth…
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