Consumers like self-service more than associate interaction, reveals survey

January 24, 2018

If consumers have a choice they're more likely to tap self-service technology versus interacting with a retail sales associate, according to a SOTI survey.

Amazon Go store now open to the public

January 22, 2018

Amazon is opening its cashierless Amazon Go store to consumers in Seattle today, following a 14-month trial with company employees, according to The Seattle…

Walmart chief: Retail is about change, customer experience a team sport

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Walmart CEO/President Doug McMillon says the top brick-and-mortar retailer can't afford to get comfortable as it has a lot of work to do and remains committed…

Analyst: Pokemon Go proves AR beats VR

January 18, 2018

GlobalData, a data and analytics company, believes augmented reality has a greater future ahead of it than virtual reality. The company argues virtual reality…

Arizona hospital prescribes self-serve kiosk for prescriptions

January 18, 2018

A self-serve kiosk at Bayless Integrated Healthcare's Dobson Ranch in Mesa, Arizona, enables patients to receive prescriptions and over-the-counter medications…

Theatro, Curbside partner on click and collect customer experience

January 15, 2018

Theatro is partnering with Curbside in a quest to improve the 'click and collect' customer experience when it comes to in-store pickup of online orders in the…

Kiosk Information Systems partners with gift registration platform provider

January 12, 2018

Kiosk Information Systems has partnered with Jifiti Gifting Solutions, provider of a gift registration platform, on a self-service gift registry experience for…

Pepper the robot now an airport restaurant greeter

January 11, 2018

Travelers can expect to see more of the 4-foot tall humanoid, Pepper the robot, at select HMSHost North American airport restaurants, according to a press…

Is staying up with consumer acceptance of automation worth the challenges?

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

A session on the need to adopt automation in retail drew an overflow audience during the CES show in Las Vegas.

The changing world of retail: 4 ways to defend against Amazon

Jeff Anulewicz, executive strategy director at MXM, explains how retailers, both online and offline, need to crack Amazon's dominance of the retail landscape.

How to capitalize on the OOH viewing experience to keep customers

Curt Marvis, CEO and co-founder of QYOU Media, explains how retailers can take advantage of DOOH now that customers are watching more video than ever before.

Tax bill may impact retailer strategy in several ways

January 4, 2018

Retailers will likely be hiring less workers and embracing automation technology due to the new federal tax laws.

Industry experts offer up 2018 predictions on retail customer experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

With the close of 2017, a year which brought big news in retail customer experience strategy, technology and trends, Retail Customer Experience shares a hefty…

3D virtual concierges deliver enhanced retail experiences

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Intelligent virtual assistants enable hotels to boost customer experience by allowing guests to interact with a 2D or 3D agent via digital signage, kiosks or…

Walmart testing new personal shopping experience

December 28, 2017

Walmart is reportedly tapping text to provide a new personalized shopping experience for the wealthy busy mom.

2017 in review: Walmart, Buffet, Target led top read news

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

The top five news items on Retail Customer Experience in 2017 focused primarily on big brand retail news and insight offered by big names.

NYC Amtrak boosts travel experience

December 27, 2017

Amtrak is focused on helping consumers and travelers find their way around New York City's Penn Station more easily with a new "FindYourWay" app, according to…

South African retailer delivers digital journey boasting digital signage

by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator

Clicks aimed to deliver a better customer experience that informed distracted customers. With a digital signage solution, the retailer was able to boost dwell…

Citi Retail study reveals shopper savings in play this season

December 26, 2017

A nationwide study from Citi Retail Services reveals more than two thirds of U.S. consumers who participate in a rewards program expect to save about $149 this…

2017 in Review: Top 5 features highlight retailer experiences

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Retail Customer Experience readers love getting insight from those in the trenches, and this year's top five articles illustrate that hunger.