COVID-19 will change how consumers shop and what retailers must do to adapt

by Kristen Groh — GVP, Managing Partner, Publicis Sapient

Kristen Groh, group vice president, managing partner at Publicis Sapient, explains why new digitally-engaged consumers bring a different set of expectations…

5 ways essential retailers can become more essential in wake of COVID-19

Alexis Vera, executive vice president at IDL, offers up five strategies for retailers deemed "essential" to help consumers and retailers interact in safe and…

COVID-19 highlights importance of connected experiences

by Calvin Carter — CEO, Bottle Rocket

Calvin Carter, CEO and founder of Bottle Rocket, explains why a "connected customer" strategy is now even more important than ever given COVID-19 and its…

The cost of a queue: How much revenue are you losing to lines?

by Simon Hedaux — Co Founder, ReThink Productivity

Simon Hedaux, founder and CEO of Rethink Productivity, explains that while there are some exceptions most consumers don't like to wait online to purchase or…

COVID-19 will bring lasting innovation to retail

by Paul Chapuis — CEO, OnQ

Paul Chapuis, CEO, OnQ, takes stock of the current retail environment and shares his insight on how shopper behavior will evolve over time in response to…

How field research can help retailers reach untapped sales opportunities

by Chris Hubble — CEO, Bastion db5

Chris Hubble, CEO at Bastion db5, explains how field research can give retailers insights into customer pain points, what they need to solve their problems…

Signal to noise: Connecting with customers in times of crisis

by Matt Ramerman — President, Sinch Engage

Matt Ramerman, president, Sinch Engage, explains why success in this new paradigm (COVID-19) means finding a way to cut through the noise to sustain meaningful…

Top emerging technologies transforming the retail experience

by Ed Durbin — Global Director of Retail Solutions, End-User Computing, VMware

Ed Durbin, global director of retail solutions, end-user computing, VMware, shares insight on how retailers that leverage emerging technologies like AR/VR, IoT…

How To: Protect your family entertainment center and customers from COVID-19

by Sara Paz

Family entertainment centers can keep guests safe from COVID-19 by following some common sense practices, such as removing cash and card payment, requiring…

How to enhance customer service with a consultative approach

by Andrea Grodnitzky — Chief Marketing Officer, Richardson

Andrea Grodnitzky, chief marketing officer at Richardson, outlines on how teaching your retail teams to take a consultative approach can boost the shopping…

Online tactics to revive brick-and-mortar in a post-pandemic economy

by Marcel Hollerbach — CMO, Productsup

As COVID-19 rages on, Marcel Hollerbach, CMO at Productsup, explains that at some point, social distancing will end and consumers will once again fill retail…

In the midst of COVID-19 don’t get mad, get smart

by Chip Bell — Customer Loyalty Consultant/Author, Chip Bell Group

Chip Bell suggests retailers take a page from a small business in Georgia that is not only doing business but helping keep customers safe during the COVID-1…

In the midst of a retail apocalypse, these 4 strategy shifts can pay off

by Hadar Paz — CEO, Powerfront

Hadar Paz, CEO of Powerfront, outlines four moves retailers can make to keep business moving forward and customer experience strong.

Customer loyalty starts with getting the retail website right

by Tara Bartley — Industry Marketing, Akamai

Tara Bartley, senior manager, industry marketing at Akamai, shares insight on how retailers can do better when it comes to attracting new customers and keeping…

The real reason customers leave (and how to stop them)

by Glyn Luckett — Commercial Director, TTi Global a Division of GP Strategies

Glyn Luckett, commercial director, TTi Global Research, a division of GP Strategies, believes the key to revealing and understanding exactly what makes your…

Why content is the foundation for a successful e-commerce shopping experience

by James Bathgate — VP of Implementations, Searchspring

James Bathgate, vice president of implementations, Searchspring, explores different ways retailer content can establish the brand as an expert voice, build…

Can your retail store survive 2020?

by Bruce Hakutizwi — Director of Dynamis, BusinessesForSale.com

Bruce Hakutizwi, USA and international manager for BusinessesForSale.com, believes retail hasn’t died but just transformed. And, while brick-and-mortar stores…

Curing customers curiosity: Providing dynamic information with electronic shelf labels

by Paul Milner — Marketing Director, Displaydata

Paul Milner, marketing director, Displaydata, explains why it's time retailers must focus on a more all-encompassing phrase: dynamic information.

The importance of honing the retail customer loyalty program

by Brian Cluster — Director of Industry Strategy for CPG & Retail, Stibo Systems

Brian Cluster, director of industry strategy for CPG/retail at Stibo Systems, shares why loyalty programs are crucial for retailers looking to build long-term…

The new convenience store battlefront: The checkout line

by Gavin Bisdee — vp global marketing, Zynstra

Gavin Bisdee, vice president of global marketing, Zynstra (a NCR company), shares insight on how frictionless checkout opportunities are becoming more…