Research highlights challenge points when it comes to customer experience

July 11, 2017

While 76 percent of retail decision makers believe they have enough actionable data, more than half (55 percent) are still relying on written, non-automated…

Research: Lifestage and lifestyle play big roles in consumer path to purchase

July 11, 2017

Family, childhood experiences and external influences all play a role in the consumer's path to purchase, according to new Alliance Data research.

Consumers are loving loyalty programs, claims report

July 10, 2017

More than half, 53 percent, of Americans enrolled in a loyalty program are participating because the program is easy to use, and currently there are 3.…

Leveraging robotics in the retail customer experience quest

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Digital leaders from Behr, Subway, SoftBank and FordDirect share insight and opinion on where robotics fits into the customer experience and what promise the…

Kagan: The retailer role in smart home growth

by Jeff KAGAN — Wireless Analyst, Telecom Industry Analyst

Jeff Kagan explains why smart home growth is picking up steam and how it presents an opportunity for retailers, if they handle it correctly and position…

Consumers willing to pay for a good customer experience, claims new study

July 7, 2017

Eight out of 10 consumers are willing to pay more for better customer experience, according to a new Capgemini study.

Planning an in-store technology? 4 steps to prototype it like a pro

Shopping is interactive, with 53 percent of consumers saying they'd pay more for valuable experiences. Half of in-store shoppers today say they're more likely…

Making retail work for every generation

With millennials making up approximately 30 percent of the population, retailers strive to tailor efforts to reel in this group, yet often overlook the…

Amazon's Whole Foods deal proves the 'retail mullet' is the future of grocery

ForeSee's Eric Feinberg provides his take on Amazon's multi-billion dollar acquisition of Whole Foods. As he writes, surprisingly not much has been said about…

Why we need to talk about the retail evolution, not the retail apocalypse

In the end, the retail evolution is all about the customer. Being tech-savvy, shoppers want their shopping experience to reflect their daily life: a mix of…

Verizon: Retail customer experience is all about the human conversation

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Verizon's VP of Digital and Innovation Miguel Quiroga talks customer experience strategy, new tool innovation and why digital tech is not only changing…

Many consumers not feeling much of anything when shopping, claims report

June 27, 2017

More than one third of consumers are feeling nothing when shopping in the brick-and-mortar environment, although 20 percent feel "excited," during the shopping…

Airports emerge as a retail spending hub

June 27, 2017

The fact that travelers are spending more time in airports, mostly due to security check-in demands, means they have time to kill, and how they spend that time…

Why mobile is playing a starring role in creating a seamless customer experience

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Every retailer and restaurant is going mobile or has gone mobile but a successful strategy to meld it with the physical customer experience takes work. Lots of…

Study: Indian consumers increasingly rely on mobile banking

June 22, 2017

A recent study from financial services technology leader FIS shows a dramatic increase over the past year in the use of mobile devices and other digital…

The 'store as a community gathering place' emerges as a way to engage customers

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Interactive technology, besides empowering consumers, gives stores new reason to take new measures to make customers feel at home.

Amazon's Whole Foods Market acquisition points to a changing role for physical stores; millennials hold the key

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Amazon's acquisition of Whole Foods Market is yet another sign – the biggest to date – that retail is being redefined by multiple shopping channels.

Millennials weigh in on how they shop

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Attendees at the Interactive Customer Experience Summit in Dallas took advantage of a chance to find out first hand during a panel featuring seven millennial…

Report: Omnichannel retailers will likely be operating one channel by 2027

June 20, 2017

If a new research report proves correct, there won't be many omnichannel retailers operating at the close of the next decade.

Online card spending to reach $6T by 2021

June 20, 2017

The value of e-commerce card payments made worldwide grew 26 percent during 2015 to reach $2.7 trillion. This represented 12 percent of all card expenditure…