Report: Brands not doing well at understanding the customer

September 29, 2016

Despite big gains in technology across IT, marketing and customer relationship teams, some of the biggest brands are not doing a good job of understanding the…

Consumers are big in love with convenience retailers

September 28, 2016

The top growing retail vertical is the convenience store, with in-store sales jumping 6 percent in 2015.

Examining the 5 retail senses

What happens when we go beyond the basic human senses and tap into a consumer's retail senses? Retail senses encompass the five basic areas: presentation…

Halloween spending likely to be record-setting this year

September 26, 2016

A new report predicts shoppers will be shopping heavily for Halloween goodies and decorations, with spend expected to hit $8.4 billion.

4 ways mobile can boost the bottom line

James Robins, CMO at Canvas, offers up four ways mobile technology can help retailers improve the bottom line, and make for happier customers and a happier…

Ex Wal-Mart digital leader takes customer-focused role at Pizza Hut

September 23, 2016

Helen Vaid, who served as VP of digital store operations and experience for Wal-Mart , is taking on the newly-created role of chief customer officer for Pizza…

[Free webinar] How Express.com boosted site search conversions by over 18%

by Retail Customer Experience

Express.com offers up insight on how it boosted its site search conversion rate.

IAI debuts Scraawl 2.0 with expanded features

September 21, 2016

The latest Scraawl social network analytics tool used for brand monitoring and reputation management now boasts a few new features.

Study: Consumers love rewards, incentives

September 21, 2016

A research effort on consumer wants and needs reveals consumers love a personalized incentive, which also increases brand loyalty. Consumers also love virtual…

5 ways omnichannel is destroying the auto "retail store"

by Chris Petersen — Owner, IMS

Consumer behavior is disrupting every facet and category of retail.

Consumers expect to get holiday shopping done before turkey day

September 19, 2016

Early discounts are one reason one third of consumers expect to finish holiday shopping before November, and many of those shoppers will hit Amazon for…

How artificial intelligence is transforming retail personalization

Retail personalization is certainly not a new concept, but there are many new advances in personalization helping retailers create deeper relationships with…

Sophisticated apps proving a win for retailers

September 15, 2016

Putting some effort into the mobile app can pay off, as a new study reveals transaction boosts of more than 50 percent.

Kohl's, Macy's among 'genius' digital retailers

September 13, 2016

JC Penney, Nordstrom, Macy's and Kohl's are on a 'genius level' when it comes to digital smarts, but no one is close to attaining Amazon's impressive…

Pokémon GO inspires Bloomies' social media omnichannel effort

September 9, 2016

Leading retailer Bloomingdale's is hoping to spark fall season sales with a unique customer engagement effort using social media.

Mobile innovation is not about your phone!

by Jeannie Walters — Chief Customer Experience Investigator, 360Connext

What if the future of mobile has nothing to do with the phone in your hand?

How Express.com improved search conversions by 18%

Apparel retailer Express.com provides insight on how helping shoppers find relevant products faster and easier led to a rewarding customer experience and…

United Airlines, Freebirds World Burrito share insight on location-based marketing

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

There is a well-worn philosophy when it comes to the real estate industry: Location is everything. The same is true for the retail segment when it comes to…

Le Creuset deploys customer engagement program for retailers

September 1, 2016

In a quest to spur store traffic and boost sales, Le Creuset is launching a digital culinary program for retailers.

Beyond the smartphone: Restaurants and retailers challenged to reach consumers everywhere

by Will Hernandez — Editor, NetWorld Media Group

At the recent CONNECT Mobile Innovation Summit, executives discussed how providing the best omnichannel experience should be a top priority.