Generation Z loves shopping at the brick-and-mortar retailer

January 25, 2017

While the Generation Z shopper is a digital customer they still love going to the store to shop and that means retailers need to shore up on interactive…

Customer loyalty requires a retail transformation, reveals IBM study

January 20, 2017

New IBM research reveals retailers must transform fast if they hope to inspire customer loyalty as consumers are busy shopping on their phones, online and in…

Brick-and-mortar store experience worse than washing dishes for many consumers

January 19, 2017

One third of consumers would rather wash dishes than hit a retail store and 40 percent view shopping in a brick-and-mortar retailer as a chore.

Customer success is the key to business growth

Typically the responsibility for customer service is split amongst various in-house teams and there is no overarching coordinated system to manage it. A…

Most gift recipients lie about liking gifts, survey reveals

January 17, 2017

If you think grandma really loved that sweater or Dad was truly happy about the new slippers, think again.

Holiday trends report reveals online growth, greater ecommerce traction

January 13, 2017

Total holiday season spend in 2016 beat out 2015 with growth jumping from 1.8 percent in 2015 to 4.7 percent in 2016, according to First Data’s updated Holiday…

Omnichannel retailers big winners in holiday season

January 12, 2017

Retailers with an omnichannel strategy enjoyed a robust return-on-investment this holiday season as consumers spent 16 percent more on holiday purchases in…

5 key success factors for 'omnichannel as the new normal'

by Chris Petersen — Owner, IMS

Chris H. Petersen explains why assorting the hottest products is not enough to win today's consumers.

2016 in review: Top retail customer experience stories

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

The year 2016 was one of technology, big changes and big steps by retailers aiming to boost and hone the customer experience. Here's a look back at the big…

Retailers striving to beat Amazon must perfect the customer experience

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

To avoid losing more market share to Amazon, competing e-commerce and brick-and-mortar retailers must perfect the customer experience from the moment a…

Convenience for retail consumers will demand innovation in 2017

2016 was an interesting year in retail. Many established brands died a bricks and mortar death. While many thought this signaled the demise of the physical…

How Macy's, Target tap devices for the holidays

by Bryan Pearson — President, LoyaltyOne

Here's a reason for retailers to be "appy" this holiday season: Purchases made on mobile apps more than doubled in 2015, to nearly $50 billion. We look at…

Digital gift cards proving popular with shoppers this holiday season

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

A First Data study reveals e-gift card usage is on the climb, driven by those ages 18 to 34. The biggest card buyers are those ages 35 to 54. The main reason…

Report: Consumer-centric marketing can boost customer satisfaction

December 14, 2016

A customer-first marketing strategy can go a long way toward boosting customer satisfaction.

Credit card use on the rise among young adults, study finds

December 9, 2016

Nearly two-thirds (63 percent) of U.S. consumers now own general purpose network-branded credit cards, up from 61 percent in 2015, according to "U.S. Consumers…

UPS holiday buying report: Tech gifts a top seller

December 8, 2016

High-tech lovers shopping for gifts are using their smartphones more than ever to buy tech gadget gifts and are more active in following retailers' social…

Study: Upsell fails lead to lost retail revenue

December 7, 2016

A new SkillSurvey reports a need for better customer service and sales as the lagging 'upsell' effort is resulting in lost revenue for retailers.

Shoppers expect to spend more this holiday, exceed budgets

December 7, 2016

Retailers will be happy to hear this news: nearly 60 percent of Americans expect to exceed holiday budgets by an average of $155, an 11 percent spike over…

Branded mobile pay bodes big promise for retailers

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Check out a webinar presentation featuring an IBM expert that offers up terrific insight and knowledge regarding the branded mobile payment solution now…

Slow lanes could boost supermarket experience, claims study

December 5, 2016

Supermarkets providing a 'slow lane' for the older and elderly shopper can offer the senior consumer segment a better customer experience.