Consumer Behavior News & Media
Consumers don’t like overwhelming brand communications
May 7, 2024
A good number of consumers, 81%, unsubscribe from brand marketing that becomes obsessive.
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Mother’s Day spend to hit $33.5B
May 6, 2024
Consumers are projected to spend $33.5 billion this Mother's Day, the second highest in history, according to a survey from the National Retail Federation and…
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Walmart pulling self-checkout lanes due to shoplifting
May 6, 2024
Walmart is removing more self-checkout lanes from store locations including Shrewsbury, Missouri, Cleveland, Ohio and Albuquerque, New Mexico, according to a…
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Consumer confidence dipped big in April
May 1, 2024
Consumer confidence failed to hit economist expectations in April, dipping big time to its lowest level in two years.
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Consumers favor slow traffic over a poor customer experience
April 29, 2024
Just over half, 54%, of consumers would choose dealing with slow-moving traffic than having a poor customer experience.
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ICX Summit celebrates 8th year this September
by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media
The ICX Summit kicks off Sept. 9-11 in Charlotte, North Carolina, with notable keynotes and panelists on a wide range of retail customer experience topics.
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Big, bulky delivery failures turn consumers off
April 23, 2024
A majority of consumers, 77%, will abandon a retailer after a failed big and bulky product delivery, such as furniture purchases.
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Retail sales grew in March
April 18, 2024
Retail sales continued to increase in March, according to U.S. Census Bureau data, driven by tax refunds and job growth.
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The value of loyalty programs for grocery stores
A loyalty program has a positive impact by increasing customer frequency, improving customer retention, growing the average basket, and ensuring profitability.
Presented by RetailCustomerExperience.com
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Beyond Black Friday: Unpacking insights on mobile app engagement
by Debbie Braney — SVP of Global Marketing at Glassbox, Glassbox
Insights from Glassbox’s 2023 Holiday Survey provide retailers invaluable consumer feedback on mobile app engagement.
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Many consumers embracing omnichannel journey
April 17, 2024
A majority of consumers, 73%, are blending online research, physical store visits and options such as buy-online and in-store pickup before making a purchase.
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Economy sturdy despite slow growth forecast
April 10, 2024
Despite predictions for slower growth in retail sales the economy remains sturdy, according to the National Retail Federation, and should continue to do well…
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Negative experiences trigger most consumer feedback
April 8, 2024
Customers are more likely to provide feedback when expectations aren't met, if there is poor product or service quality and if an issue goes unresolved.
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Home Depot leads home improvement sector
April 5, 2024
As of the end of 2023, the top home improvement retailer was Home Depot, which captured 28.1% of home improvement spending.
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Costco requiring membership cards at outdoor food courts
April 4, 2024
Due to long lines of mostly non-members, Costco is reportedly requiring membership cards for those buying food from the wholesaler's outdoor food courts.
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Over half of shoppers view generative AI as boosting online experience
April 3, 2024
Over half of consumers, 58%, believe generative AI has already improved the online shopping experience, and 52% are likely to use gen AI tools to help with…
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Online shoppers want lower prices, free shipping, product variety
April 1, 2024
When it comes to online shopping, the top three qualities consumers seek from an e-commerce retailer are lower prices (60%), free shipping (51%), a wide…
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Consumers not too patient with online retail missteps
March 19, 2024
Half of shoppers are quick to break up with a retailer when dealing with incorrect online information, such as wrong store hours, inaccurate contact details…
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Walmart SVP talks AI, digital discovery, omnichannel
by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media
Ashley Hubka, SVP and General Manager of Walmart Business, shares insight on consumer trends in play and why AI will deliver high-value outcomes.
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Most consumers want AI/human blend in retail interactions
March 14, 2024
A good majority, 71%, of U.S. consumers believe blended experiences of AI and human interaction will always be needed in retail and 66% don't mind AI to…
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