A Retailer’s Guide to CX Optimization

Discover how successful retailers are improving CX, and come away with a clear understanding of the strategies they have for creating personalized and…

Presented by NICE

Older consumers are back big time in brick-and-mortar stores

December 6, 2023

Shoppers 55 and older have returned to brick-and-mortar stores in significant numbers, the lone demographic to do so in the post pandemic retail environment.

Gift cards trends to ring in the New Year

by Jason Wolfe — Founder and CEO, The Wolfe Companies

Gift Card Granny’s 2023 survey shares the latest trends in gift card usage and retail preferences.

When it comes to brand merch it's all about the memories

December 5, 2023

Nearly half of American consumers who shop branded merchandise are being spurred by memories. Memories are the primary motivator as 45% of consumers buy merch…

Free webinar offers tips, guidance for optimizing retail CX

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Beth Schultz, VP of research and principal analyst at Metrigy, will share advice and strategy for improving the retail customer experience in a free one-hour…

How can banks improve customer communication?

by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator

Are banks communicating effectively? How are they reaching underserved populations? Mack Turner, president and owner of Mack Turner Consulting and Insights…

Holiday weekend drew 200M shoppers

November 30, 2023

The holiday weekend, from Thanksgiving through Cyber Monday, drew a record-setting 200.4 million consumers – beating last year's record of 196.7 million…

Retail self-checkout boasts major shrink, claims research

November 30, 2023

Research from Grabango, a provider of checkout-free technology, indicates self-checkout machines are a significant driver of shrink, with losses amounting to…

Exploring Generative AI in Ecommerce: A 2024 Primer

Generative AI can revolutionize ecommerce by automating processes, predicting trends, and streamlining operations. Our article explores key applications and…

Holiday weekend sales set online spending record

November 29, 2023

The Thanksgiving weekend, which includes the iconic Black Friday retail sales day, hit a record-setting online sales figure of $38 billion, according to Adobe…

Brick, Click, & Beyond: Dissecting Retail’s Hurdles and Designing the Ultimate CX Blueprint

Winning in today’s rapidly evolving retail landscape requires an urgent understanding of critical challenges in both brick-and-mortar and online sectors and…

Presented by NICE

Real-time data top weapon in battling retail supply chain hurdles

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

In today’s retail climate, consumers have come to expect immediacy and availability, and when a retailer fails to deliver, customers are quick to turn to the…

What retailers are closed on Thanksgiving?

November 21, 2023

Once upon a time Thanksgiving was celebrated not only for a bountiful spread on the table but as the kickoff time for the infamous Black Friday sales at nearly…

Navigating shifting tides of 2023 holiday shopping trends

As shopper spending undergoes yet another transformation this year, retailers hold the key to making this holiday season beneficial (and profitable) for…

TikTok will drive Black Friday sales

November 21, 2023

Almost one third of Gen Z consumers will be using social media channel TikTok to purchase on Black Friday with spending set to increase by 20% this holiday…

Black Friday spend expected to hit new high

November 21, 2023

Consumers plan to spend an average of $567 between Black Friday and Cyber Monday, representing a 13% spike over last year's Black Friday spending.

Black Friday losing its luster with shoppers

November 16, 2023

Over half, 52%, of U.S. consumers plan to skip Black Friday shopping this year and 24% of former Black Friday shoppers are not shopping as well on the day…

Chatmeter Commits $30,000 in Charitable Donations to San Diego-Based Organizations

Chatmeter, a leader in brand intelligence and reputation management, today announced the company has pledged $30,000 to three San Diego-based organizations…

Black Friday high spend levels continue this holiday season

November 15, 2023

American plans to maintain their high spending levels this Black Friday with 42% delaying purchases in the run-up to the holiday sales event.

Gen Z shopper thorough when buying, adept at sourcing product information

November 14, 2023

The Gen Z consumer is thorough in decision-making, consulting many sources before making a product and brand choise and is adpt at navigating multiple channels…