Consumer Behavior News & Media
Consumers love paying with points
January 4, 2024
Consumers are embracing the pay with points redemption opportunity with 84% stating they would use the loyalty currency option if offered.
read now
Retail returns hits $743B in 2023
January 3, 2024
Total retail returns in 2023 hit $743 billion, according to a National Retail Federation and Appriss Retail report.
read now
Target locking up underwear ticks off shopper
January 3, 2024
A Target customer wasn't too happy to find that underwear he was thinking of buying was locked up in a glass security section.
read now
Woman wanted for stealing $600 in merchandise at Target self checkout
January 2, 2024
Police in Chambersburg, Pennsylvania are looking for a woman they claim stole more than $600 worth of merchandise from a Target store while using a…
read now
Tip ask at self checkout irks airline employee
December 26, 2023
An airline employee who purchased a soda and a pack of gum from a self-checkout machine in a store took exception to a tipping request, marking the second such…
read now
Influencers may not be so influencing this holiday season
December 21, 2023
Blanket influencer endorsements for products could potentially harm sales in the last week of holiday shopping, according to a Storyblok survey that polled…
read now
UK online shoppers like multiple contact points
December 20, 2023
A hefty number of UK consumers, 70%, expect and demand multiple online shopping contact oints and 61% prefer digital channels when it comes to customer service…
read now
Holiday sales will hit NRF expectations
December 18, 2023
The U.S. Census Bureau's November results indicate that holiday retail sales predictions from the National Retail Federation will likely hit the mark.
read now
Costco’s biggest seller is pure gold, literally
December 18, 2023
The number one item flying off Costco's online shelves in Q4 has been gold — literally.
read now
How consumers are saving during peak holiday season
by Trey Loughran — CEO, Purchasing Power
It's not that consumers have been avoiding steps to prepare for holiday demands. More than half of respondents surveyed (54%) said they save throughout the…
read now
Super Saturday will be a super shopping day
December 15, 2023
The last Saturday before Christmas, Dec. 23, will be a big day for shoppers, according to the National Retail Federation with an expected 142 million consumers…
read now
Holiday shoppers taking time in purchasing, showing greater interaction
December 13, 2023
This holiday season's shopper is five times as likely to click on retailers' product recommendations, and 81% more likely to click on personalized content.
read now
Online grocery market to hit $740.8B by 2027
December 13, 2023
The global online grocery market is expected to enjoy "significant" growth between now and 2027, with an estimated annual growth rate of 13.14% and hitting…
read now
Pitney Bowes VP details 2023 holiday season retail challenges, consumer trends
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Vijay Ramachandran, VP, GTM (Go-to-Market) enablement and experience at Pitney Bowes, shares data and insight in this peak season outlook.
read now
Many retail associates concerned about personal safety
December 12, 2023
Many retail associates and managers view safety incidents on the rise in their stores and that nearly two out of three workers are at least somewhat concerned…
read now
Mass retailers, online stores top toy shopper spots
December 12, 2023
A good majority, 81%, of those planning to buy toys and games this holiday season plan to hit a mass retailer, such as Walmart and Target, and 80% will shop at…
read now
Holiday retail sales kicked off strong in November
December 12, 2023
The first half of the holiday season brought a strong retail sales gain, according to the CNBC/NRF Retail Monitor report, released by National Retail…
read now
PwC leader talks robust holiday season spend, consumer trends
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
The PwC annual “Holiday Outlook” report reveals women are spending more than ever before, most consumers want a deal and Gen Z is busy shopping in the physical…
read now
Home Depot's tech fellow shares computer vision strategy
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Hari Ramamurthy, technology fellow at The Home Depot, explains how the home improvement retailer is tapping computer vision to prep the retailer’s stores.
read now
Consumers prioritizing experiences over product purchases
December 8, 2023
Just under half, 42%, of consumers are prioritizing spending on experiences rather than possessions and nearly half, 49%, are confident their financial…
read nowSubscribe
Get the latest news and resources from Retail Customer Experience.
