Creating retail omnichannel experiences for Gen Alpha

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Gen Z was the digital native consumer. Gen Alphas are digital ninjas that are early to adopt and leverage the latest tech and that means a big pivot for…

Consumers like email when it comes to promotions

January 25, 2024

A good number, 75%, of consumers want promotional messages via email yet 20% will lose trust in a brand, or unsubscribe, if the emails land in the spam folder.

3 tips for defusing retail shopping tension

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

While the holiday shopping season is prime time for combustible interactions within the store environment, retailers can avoid the scenario year round with a…

BBC: Self-checkout a failure

January 23, 2024

The BBC has joined the media chorus citing the poor performance of self checkout retail kiosks.

Gift card spend bouncing back

January 23, 2024

Gift card spending is bouncing back with 69% of consumers buying the same amount of gift cards or more in 2023 compared to 2022.

NCR digital consumer index: Self checkout gaining traction

January 22, 2024

Self checkout continues to gain traction with consumers, according to the first Digital Commerce Index from NCR Voyix Corp. Highlights from a press release…

ICX intros ICX, BCX Advisory Council

Networld Media Group, the parent company of the ICX Association, is transitioning the Interactive Customer Experience Association Board to the Interactive…

Mobile use, tech spend rebounds

January 17, 2024

Mobile, in terms of consumer spend and use, has rebounded after a one-year market slowdown in 2022 with consumer spending increasing to $171 billion, a 3% gain…

Few consumers satisfied with in-store, online shopping experiences

January 12, 2024

Just 9% of consumers are satisfied with the in-store shopping experience, and just a touch more, 14%, feel the same about online shopping.

Coupon, retail app use on rise

January 12, 2024

Consumers are increasingly using coupons, loyalty programs and retail apps, according to a survey from Swiftly.

Consumer auto brand loyalty grew in 2023

January 11, 2024

The U.S. consumer automotive brand loyalty grew in 2023, according to a study released by LexisNexis Risk Solutions.

Leveraging AIoT video technology to improve retail efficiency

By leveraging high-definition cameras and AI analytics, AIoT powered video systems offer features like remote inspection, crowd density monitoring, heat…

Presented by RetailCustomerExperience.com

Tech industry revenue increase coming this year

January 10, 2024

The U.S. consumer technology industry will grow 2.8% this year and consumers will discover lower prices on many tech products.

E-commerce isn’t just about the giants anymore

by Jessica Chiu — VP of Strategic Partnerships, Americas, Airwallex

More than 80% of Americans shop online, and more than 50% prefer e-commerce to in-store retail. And it’s not just how they shop, it’s what and where they shop…

Teddy bear is Ikea’s big seller these days

January 9, 2024

The Djungelskog teddy bear is flying off the shelves at Ikea.

Returns pose big work load for retailers

January 9, 2024

This month may well be busier than all the holiday seasons combined for retailers as there has been a 42% year over year increase in the number of returns just…

Chatmeter Unveils the Future of Reputation Management with Launch of Pulse AI: Signals

Multi-location businesses have traditionally used keyword-matching sentiment analysis and Net Promoter Score surveys to get a surface-level understanding of…

Wall Street Journal arts critic joins anti-self-checkout movement

January 5, 2024

Joanne Kaufman, an arts and entertainment critic, has joined the chorus of pundits who want to see self checkouts go away at retail, according to an opinion…

AI ranks high on retail CX 2024 predictions

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

When it comes to 2024 retail customer experience leaders expect AI to play a starring role given its prominence in 2023.

Holiday season online spent hit record-setting level

January 4, 2024

A record $222.1 billion was spent online this holiday season — $10.4 billion more than last year.