Consumer Behavior News & Media
JCPenney CIO shares CX insight on $1B transformation
by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media
In this latest episode of the CX Innovators podcast, produced by Networld Media Group, JCPenney CIO Sharmeelee Bala talks with RetailCustomerExperience.com…
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Inflation frustration drives consumer discount, coupon use
August 8, 2024
Frustrated with high inflation and high interest rates, 3 in 5 U.S. consumers are looking to use promotional, discount or coupon codes when shopping online.
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Human moments can play big role in loyalty behavior
August 7, 2024
Human moments of interaction in the retail experience can have a significant impact on consumer loyalty behavior and brands that pull back loyalty earnings and…
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Retailers mostly in the dark when it comes to visitors
August 6, 2024
Retailers only know 15% to 27% of their visitors, on average, which means 85% of potential customers are flying under the radar.
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Weis Markets taps SymphonyAI for customer engagement, growth
August 1, 2024
Weis Markets, a Mid-Atlantic food retailer, is deploying SymphonyAI's Cinde AI to develop insights that uncover opportunities and for customer engagement.
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Campari VP talks Gen Z consumer, value of authenticity in retail customer experience
by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media
Focusing on Gen Z is crucial as the generation is setting trends that influence broader consumer behavior, according to Andrea Sengara, VP of marketing at…
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How point of sale and display solutions can reduce retail theft in 2024
by Daryl Bedford — Managing Director, Harrison Group
Given the surge in theft, there is now a dramatic increase in requests for anti-theft and loss prevention solutions from retailers.
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Why independent retail stores are gateway to powerful multicultural consumers
by Kristy Day — Vice President of Advertising Strategy and Sales, NRS Digital Media
Multicultural consumers have impressive spending power in the U.S. In today's diverse and rapidly evolving market, understanding and engaging these audiences…
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Shoppers expect free, fast shipments, convenient return process
July 25, 2024
Delayed orders impact 92% of shoppers' next purchase decision and consumers expect compensation when delays happen.
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Adobe: Amazon sets Prime Day sales event record
July 22, 2024
Amazon's two-day Prime Day was a record setter, according to Adobe analysis, with a two-day total of $14.2 billion representing a 11% year-over-year increase.
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Most US shoppers can’t afford retail subscriptions
July 17, 2024
As retailers adopt subscription programs to offer deals, a survey reveals two-thirds of U.S. shoppers can't afford all their subscriptions.
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Consumers splurging on themselves this holiday season
July 16, 2024
Nearly half, 41%, of consumers will be splurging on gift for themselves while tightening their spend elsewhere.
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Back-to-school spending will flatten due to economic concerns
July 15, 2024
Financial and economic concerns will likely flatten the back-to-school spending, according to Deloitte research, averaging about $586 per student with a…
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Adobe projects record $14B spent on Amazon Prime Day event
July 15, 2024
Adobe predicts a record-setting $14 billion spend for Amazon's two-day annual Prime Day event.
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Shoppers gearing up for holiday season
July 10, 2024
It may only be early July but consumers are getting ready to start shopping for the holiday sales season with 23% kicking it off by August or earlier.
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Consumers projected to spend big on back to school this year
July 1, 2024
Consumers plan to spend 21.8% more on back to school shopping this year, compared to 2023.
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One third of US consumers loving TikTok
June 28, 2024
When it comes to consumer adoption of TikTok 31% of U.S. adults are using the social media app, making it the fifth most-popular behind Facebook, YouTube…
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Census retail sales reveal healthy consumer
June 26, 2024
The growth in retail sales in May reveals a "reasonably healthy consumer," according to National Retail Federation Chief Economist Jack Kleinhenz despite the…
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Consumers big fans of loyalty programs
June 25, 2024
More than half, 70%, of consumers prioritize brands with loyalty programs and 76% of Americans will spend more when participating in a loyalty program.
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Male consumers top gift card buyers
June 20, 2024
The male consumer is the primary gift card buyer in the U.S. for the first time, according to a Blackhawk Network research report on consumer gift card and…
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