Consumers optimistic on economy, brand loyalty spend growing

March 8, 2024

A good number, 78%, of consumers are willing to pay more to shop with brands they're loyal to – a jump from 72% in 2023 – and 50% are optimistic about the…

Social media influence growing with consumer purchases

March 7, 2024

The majority of Gen Z (91%) and millennials (84%) have bought something they saw on a social media channel as have 3 in 4 Gen X consumers and just over half of…

Australian retailer taps Appriss Retail to cut shrink

March 6, 2024

Officeworks, a chain of office supplies stores operated under parent company Wesfarmers in Australia, is deploying Appriss Retail's Secure solution to reduce…

Mobile payment gaining ground this year

March 1, 2024

Over half of the U.S. population, 56%, is using mobile payment (Apple Pay or Samsung Pay) when shopping, according to Numerator's 2024 Vision Report.

Top consumer behavior trends in 2024

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Consumer behavior is constantly evolving as shoppers are expecting a seamless, quick, efficient buying experience online, in the store and via the smartphone.

Consumers still engaged, claims Census data

February 28, 2024

While retail sales chilled a bit in January, households continue to spend, according to U.S. Census Bureau, and that data reveals consumers are "still engaged."

Gen Z a bit tired of Amazon

February 27, 2024

There is no disputing Amazon is the leader in U.S. online shopping but not every shopper generation is enthralled with the mega e-tailer.

Facial recognition advances at airports despite privacy concerns

February 26, 2024

Facial recognition identification verification at airports continues to expand both domestically and globally, despite concerns about user privacy, according…

2024 Retail Customer Experience Top 30

We are honored to highlight the leaders driving the strategies worth a special moment in the sun and deemed top innovators in retail CX. We hope you enjoy…

Text messaging driving consumer purchases

February 20, 2024

When it comes to brand text messaging it seems consumers are paying attention — 75% report that SMS from brands routinely drive them to make a purchase and…

Consumers want retailers to make AI diverse, inclusive, equitable

February 19, 2024

A majority, 86%, of consumers want retailers to make AI more equitable, diverse and inclusive.

Majority of consumers joining loyalty programs

February 16, 2024

A hefty number, 85%, of consumers are joining loyalty program and gift cards are fast becoming the ticket to driving customer loyalty.

The Rise of Social Commerce: How Retailers Can Leverage Social Media

Explore social commerce and how retailers can leverage it to their advantage with Star Micronics' ecommerce and online ordering hardware.

Retailers face challenges meeting consumer expectations

February 15, 2024

The U.S. retail sector is facing challenges meeting the increasing high consumer expectations including everything from a smooth in-store experience to…

Customer loyalty tied to consistent customer service

February 14, 2024

Most consumers, three out of four, are more loyal to stores that show consistent customer service and experiences and nearly two-thirds of consumers belong to…

Gen Z loves Valentine’s Day the most of all shoppers

February 14, 2024

More than half, 66%, of Gen Z consumers will celebrate Valentine's Day, more than any other generation.

Inflation impacting Valentine's Day spending

February 13, 2024

Nearly half of Americans say inflation is impacting Valentine's Day plans this year and three in 10 think the holiday is worth going into credit card debt.

Mobile testing: The key to navigating shopping surges

by Mav Turner — CTO of DevOps, Tricentis

A well-executed mobile testing strategy can be the key to success in the ever-expanding world of mobile shopping and can provide an exceptional shopping…

Inflation playing role in Valentine’s Day spend

February 12, 2024

The Cupid holiday is fast approaching and 82% of American couples plan to buy gifts for their partner for Valentine's Day this year. The average spend will be…

Not every Gen Zer loves their Valentine’s Day gift

February 9, 2024

One in four U.S. Gen Z Valentine's Day gift recipients secretly return the item and get cash.