Gen Z a bit tired of Amazon

February 27, 2024

There is no disputing Amazon is the leader in U.S. online shopping but not every shopper generation is enthralled with the mega e-tailer.

Facial recognition advances at airports despite privacy concerns

February 26, 2024

Facial recognition identification verification at airports continues to expand both domestically and globally, despite concerns about user privacy, according…

2024 Retail Customer Experience Top 30

We are honored to highlight the leaders driving the strategies worth a special moment in the sun and deemed top innovators in retail CX. We hope you enjoy…

Presented by Zoovu

Text messaging driving consumer purchases

February 20, 2024

When it comes to brand text messaging it seems consumers are paying attention — 75% report that SMS from brands routinely drive them to make a purchase and…

Consumers want retailers to make AI diverse, inclusive, equitable

February 19, 2024

A majority, 86%, of consumers want retailers to make AI more equitable, diverse and inclusive.

Majority of consumers joining loyalty programs

February 16, 2024

A hefty number, 85%, of consumers are joining loyalty program and gift cards are fast becoming the ticket to driving customer loyalty.

The Rise of Social Commerce: How Retailers Can Leverage Social Media

Explore social commerce and how retailers can leverage it to their advantage with Star Micronics' ecommerce and online ordering hardware.

Retailers face challenges meeting consumer expectations

February 15, 2024

The U.S. retail sector is facing challenges meeting the increasing high consumer expectations including everything from a smooth in-store experience to…

Customer loyalty tied to consistent customer service

February 14, 2024

Most consumers, three out of four, are more loyal to stores that show consistent customer service and experiences and nearly two-thirds of consumers belong to…

Gen Z loves Valentine’s Day the most of all shoppers

February 14, 2024

More than half, 66%, of Gen Z consumers will celebrate Valentine's Day, more than any other generation.

Inflation impacting Valentine's Day spending

February 13, 2024

Nearly half of Americans say inflation is impacting Valentine's Day plans this year and three in 10 think the holiday is worth going into credit card debt.

Mobile testing: The key to navigating shopping surges

by Mav Turner — CTO of DevOps, Tricentis

A well-executed mobile testing strategy can be the key to success in the ever-expanding world of mobile shopping and can provide an exceptional shopping…

Inflation playing role in Valentine’s Day spend

February 12, 2024

The Cupid holiday is fast approaching and 82% of American couples plan to buy gifts for their partner for Valentine's Day this year. The average spend will be…

Not every Gen Zer loves their Valentine’s Day gift

February 9, 2024

One in four U.S. Gen Z Valentine's Day gift recipients secretly return the item and get cash.

Consumers want AI disclosures

February 5, 2024

More than half, 68%, of consumers believe brands and retailers should disclose use of AI and 59% agree companies should be legally mandated to disclose AI use.

Free returns a loyalty driver for retailers

February 2, 2024

Retailers offering free return programs are seeing solid customer loyalty as 72% of shoppers stay loyal to brands offering the perk.

Gaining the competitive edge in retail with AIoT technology

Retailers are under constant pressure to outperform their competition. In order to differentiate themselves, retailers must prioritize superior customer…

How to curate a comprehensive end-to-end customer experience

by Rob Mobsby — Digital Director, Everything Branded

Constantly learning from customers can help guide retail decisions on how to expand or refine operations to fit evolving needs.

Returns posing big challenge for retailers

January 30, 2024

More then half, 69%, of retailers and brands view product returns as a significant business challenge.

Gen Z is all about check-out free, self-scanning, self-checkout

January 26, 2024

Shopping without having to participate in the traditional cashier checkout experience is something Gen Z consumers are embracing. In fact, research reveals…