Consumer Behavior News & Media
Nearly half of consumers browsing, buying from live shopping events
September 27, 2024
Nearly half, 45%, of consumer have browsed or purchases from a live shopping event in the past year, according to a VTEX survey that polled 1,000 U.S.
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Modest retail sales growth forecast for holiday season
September 23, 2024
There will be a modest U.S. retail sales bump, of 1.2% to 3.5%, due to political and economic uncertainty.
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Consumers kicking off Halloween shopping earlier than ever
September 20, 2024
Early Halloween shopping is getting earlier as 47% of consumers are shopping before October, according to an annual survey from the National Retail Federation.
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Online shopping will drive holiday sales growth
September 17, 2024
The holiday retail sales season will see an increase between 2.3% and 3.3% but online holiday sales will be more robust, growing between 7% and 9%, compared to…
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Bringing brand loyalty back: Adapting to a new age of customer expectations
by Todd Pollak — Chief Revenue Officer, Marqeta
With competition for consumers’ attention at an all-time high, brands that embrace the latest technology to forge deeper, personalized experiences with…
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Walmart deploys invisible barcodes to stem shoplifting
September 12, 2024
Walmart has implemented technology to combat shoplifting at its self-checkout stations. The retailer has introduced invisible barcodes on Great Value branded…
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Customers embracing AI-driven personalization but still value the human connection
September 10, 2024
Consumers are embracing the personalized sales experience that artificial intelligence technology offers but still highly value human to human connection.
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San Jose Sharks CX leader talks strategy, shares insights
by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media
In this latest episode of the CX Innovators podcast, produced by Networld Media Group, Stacy McGranor, CX director for Sharks Sports & Entertainment, talks…
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Convenience tops sustainability in CX planning
September 3, 2024
Demand for convenience is the top consumer behavior influencing customer experience leaders' planning this year, rising from fourth place in 2023.
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Labor Day celebrations vary among generation demographics
August 30, 2024
Over half of U.S. consumers, 67%, will celebrate Labor Day this year with 15% unsure of plans.
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Most retailers not prepared for a TikTok shut down
August 29, 2024
Over half, 68%, of retailers believe a sale or ban of TikTok would impact business and conversion rate, just 28% have some sort of contingency plan in place.
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Cost of living will impact holiday spend for over half of consumers
August 27, 2024
Over half, 64%, of U.S. consumers report the cost of living and inflation will likely impact spending during the upcoming holiday season and 11% will delay the…
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US consumers pulling back on purchases, most ‘fed up’ with increasing prices
August 23, 2024
A hefty number, 87%, of Americans are "fed up" with increasing costs and 27% aren't willing to pay more than current prices.
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ICX Summit: How sustainability impacts customer experience
by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media
Shawn Nelson, founder and CEO of Lovesac, is a keynote speaker at the ICX Summit taking place Sept. 9-11 in Charlotte, North Carolina. His topic will focus on…
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Consumers still shopping despite economy facing growth pressure
August 19, 2024
Consumers continued to increase spending in July despite that growth of the economy is moderating, according to the National Retail Federation.
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ICX Summit: Customer feedback paramount to brands' success
by Mandy Wolf Detwiler — Editor, Connect Media
Customer feedback is crucial for retail and restaurant success, driving improvements in products and services based on customer preferences. Learn innovative…
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ICX Summit: Brand leaders to share e-commerce excellence insight
by Mandy Wolf Detwiler — Editor, Connect Media
E-commerce leaders will discuss creating seamless customer experiences at the upcoming Interactive Customer Experience Summit being held in Charlotte, North…
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Consumers tapping sales events in back-to-school shopping
August 15, 2024
Consumers appear to be cost conscious when it comes to back-to-school purchases as 66% held off until Amazon's Prime Day, held in mid-July, and 73% plan to hit…
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Best Buy, Amazon dominating consumer electronics market
August 14, 2024
When it comes to buying electronics consumers are flocking to two brands: Best Buy and Amazon.
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Consumers love brands doling out exclusive offers
August 13, 2024
It turns out an exclusive offer may be the key to big brand loyalty.
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