Consumer Behavior News & Media
4 ways retailers can streamline the return process, boost customer experience
by DeAnn Campbell — Director of Retail Strategy and Development, Harbor Retail
Joe Schultz, who serves as chief revenue officer at Harbor Retail, and DeAnn Campbell, who heads up retail strategy and insights at Harbor Retail, share four…
read now
Study: Pandemic spurring retailer tech spending
November 19, 2020
A majority of retailers, six in 10, are accelerating technology spending plans due to COVID-19's impact on the retail environment, and more than 80% of retail…
read now
Holiday shopping surging early, reveals Verizon trends report
November 19, 2020
Online retailers are busy and sales are booming early while malls are seeing a 20% dip in shopping traffic compared to 2019 in relation to the holiday season.
read now
Free webinar: Using product data to build strong customer relationships
by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media
A webinar on Dec. 2, 2020, at RetailCustomerExperience.com and sponsored by Blustream Corporation will detail how retailers can leverage product-owner…
read now
Will this holiday season change e-commerce forever?
by Steve Villegas — VP, Payment Partnerships, PPRO
Steve Villegas, VP of payment partnerships, North America at PPRO, shares insight on how retailers can prepare for the largest event in e-commerce history.
read now
Canada retailer deploys mobile shopping tool to drive contactless shopping
November 17, 2020
Lee Valley Tools, an Ottawa, Canada tool and garden retailer, is offering consumers a mobile shopping tool to foster contactless shopping at its 20 locations…
read now
COVID-19 driving more holiday shoppers online
November 17, 2020
The ongoing coronarivus pandemic is prompting a big wave of consumers to shop online and 52% expect they will never shop in person again at the holiday season.
read now
Human touch a big consumer want, reveals study
November 16, 2020
Nearly half, 41%, of U.S. consumers view the human touch as an important integral aspect of the retail shopping experience and 31% say the pandemic has ignited…
read now
November big holiday shopping month, claims survey
November 13, 2020
This month more than half, 62%, of consumers are shopping for holiday gifts and 19% already finished their list in October, according to a Ware2Go survey…
read now
COVID-19 impact on holiday shopping is clear, reveals survey
November 12, 2020
When it comes to holiday gift buying this year, the coronavirus is having a direct impact on consumer behavior, payment and avenues to shop.
read now
Not every US consumer is holiday shopping online
November 12, 2020
Despite the ongoing pandemic, a healthy majority (85%) of American consumer plan to shop in a physical store for holiday gifts and 72% will intentionally shop…
read now
Study: Shoppers prefer mobile pay
November 12, 2020
A good majority, 74%, of Americans are using their phone to order and pay for merchandise and food at least once a week, with nearly half, 48%, tapping the…
read now
Alibaba Singles Day enjoys record-breaking sales
November 11, 2020
The annual Alibaba Singles Day event will set a new sales record despite a substantial stock plunge in China.
read now
Women will continue shopping online well past COVID-19, claims study
November 10, 2020
The COVID-19 pandemic is driving more females to shop online given shutdowns and health concerns, and the behavior likely won't change much even when the…
read now
Planterra Foods deploys Alida platform to gain deeper customer insight
November 9, 2020
Plant-based protein startup Planerra Foods is tapping the Alida Sparq digital platform to gain deeper customer insight to drive customer-based decision making…
read now
Black Friday will prove rewarding for UK retail revenue, claims research
November 9, 2020
A good majority of U.K.-based consumers (58%) will spend the same or more this Black Friday, according to Emarsys research, compared to Black Friday in 2019…
read now
Why retailers must get creative with BOPIS to link physical, digital customer experiences
by DeAnn Campbell — Chief Strategy Officer, Hoobil8
DeAnn Campbell, who heads up retail strategy and insights at Harbor Retail, explains why as shopping patterns evolve and a broader range of customers become…
read now
A look at the American retail payment revolution
by Chris Kronenthal — President + CTO, FreedomPay
Chris Kronenthal, president and CTO of FreedomPay, explains why digitization is here and here to stay when it comes to consumer payment and why it will…
read now
Cyber Monday will beat Black Friday, reveals survey
November 6, 2020
When it comes to the busiest shopping day of the holiday season, one study claims the winner will be Cyber Monday, the Monday following Black Friday, and…
read now
Adobe: Online US sales will be a record-breaking $189B
November 5, 2020
It is music to U.S. retailers' ears: This holiday shopping season will be a record-breaker in terms of online sales as Adobe projects it will hit $189 billion.
read nowSubscribe
Get the latest news and resources from Retail Customer Experience.
