Consumer Behavior News & Media
Why personalizing customer experience is essential to brand building
The retailer of the future will not survive without an effective personalization strategy that makes consumers feel that their individual needs are at the…
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ACI Worldwide says global e-commerce up 28% in June
July 14, 2020
Global e-commerce sales rose 28% in June, according to ACI Worldwide, marking the largest year-over-year increase since the beginning of the COVID-19 outbreak.
read nowTop emerging technologies transforming the retail experience
As new technologies continue to explode across the marketplace, consumers demand that their shopping experiences follow suit.
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Live webinar: Assessing COVID-19 impact on customer interaction, satisfaction
July 13, 2020
A live webinar on July 16 will explore how COVID-19 is impacting customer satisfaction and the way they perceive and interact with a preferred financial…
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7 ways to prepare your brand for the post-crisis world
by Bruce Levinson — Client Partner, SGK
Bruce Levinson, client partner at SGK, explains why retailers and brands should be listening intently to new consumer attitudes and deciphering emerging…
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Immersive commerce leads retail’s jump to light speed
by Rob Weaver
Rob Weaver, chief revenue officer at Vertebrae, believes brands at the forefront of innovation now will be poised to recover faster in the months to come.
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Capgemini digital retail leader shares dos, don'ts and workforce management tips
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Rich Minns, digital customer experience sector lead at Capgemini, shares his insight and expertise on how retailers should tackle the all critical customer…
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Online consumer behavior differs among generations
July 10, 2020
Online shopping during the ongoing coronavirus pandemic reveals different shopping behaviors by different generations of consumers, according to a PFS and…
read nowSenators introduce bill to require cash acceptance
July 9, 2020
U.S. Senators Kevin Cramer, R-North Dakota and Bob Menendez, D-N.J., Senate Banking Committee members, have introduced the Payment Choice Act, S.4145, a…
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Aldi Nord moves German in-store payments to Fiserv amid Wirecard crisis
July 7, 2020
Fiserv Inc. said that Aldi Nord has moved all of its in-store card payments in Germany to the company.
read nowHow Tory Burch is navigating through COVID-19
July 3, 2020
In a wide ranging interview with CNBC, fashion icon Tory Burch shares insight on how her brand is surviving the coronavirus and rocky economic times.
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Consumers want social distancing services, reveals research
July 3, 2020
American shoppers want and expect social distancing services such as curbside pickup, local delivery and contactless payments given the ongoing COVID-1…
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Las Vegas casinos take a betting approach to encourage mask wearing during pandemic
July 2, 2020
Caesars Entertainment really wants visitors to their five Las Vegas casinos to wear a mask while enjoying all the fun, and even launched a special customer…
read nowCOVID-19 proving rewarding to Wayfair
July 1, 2020
Not many retailers can boast about doing well during the ongoing coronavirus but over at Wayfair business is booming.
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Transforming brick and mortar to create personalized customer experiences
by Audwin Cash — SVP, Atrius Enterprise Solutions
Audwin Cash, SVP of Atrius Enterprise Solutions, Acuity Brands, explains how retailers are dealing with issues in brick and mortar locations never seen before.
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COVID-19: There is hope for fashion yet
by Zach Thomann
Zach Thomann, EVP and GM of PFS, believes fashion and luxury and beauty segments will rebound in the wake of the coronavarius and may even lead to more…
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A look at retail's top 7 trends
June 23, 2020
E-commerce, convenience and a changing brick-and-mortar shopping environment are among the top seven trends in retail today, according to a Deloitte report…
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Mastercard survey shows global surge in digital payments
June 22, 2020
Mastercard Inc. released a study showing consumers worldwide are using contactless and other digital payments at record levels and moving away from cash due to…
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618 proves to be a winning date for Alibaba, JD.com
June 22, 2020
The annual online shopping event, 618, (so named for the June 18 date it occurs), drew billions in sales for Chinese e-commerce leaders JD.com and Alibaba.
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NRF: Sales improvement is an encouraging sign
June 18, 2020
The bump in retail sales last month is "encouraging news," according to the National Retail Federation, and the focus now must be on keeping retail stores open…
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