Consumer Behavior News & Media
Customer experience in a new retail reality
Ambeshwar Nath, senior vice president, retail, CPG and logistics at Infosys, explains why retailers that find ways to recreate shopping experiences in channels…
read now
Love for online won't fade once pandemic is over, claims study
September 17, 2020
Once the coronavirus pandemic subsides 86% of consumers will rely on online shopping at the same pace seen during COVID-19 and a big reason is convenience.
read now
Next-level customer experience for today’s marketing challenges
by Danielle Savin — Senior Director Marketing Solutions, Capgemini
Danielle Savin, senior director of digital marketing services, and Suresh Rajappan, digital customer experience principal, at Capgemini in North America…
read now
Walmart membership program grabbing consumer interest
September 16, 2020
Just under half of consumers that shop online at least once a week are somewhat or very likely inclined to join Walmart's membership program, Walmart+, which…
read now
A grocer’s mobility guide in the age of social distancing
by Dipesh Hinduja — Director, Mobile Solution Architecture, Stratix Corp
Dipesh Hinduja, mobile solutions architect at Stratix, explains how COVID-19 has ushered ina new normal for the grocery sector and that one thing is certain…
read now
Gift Cards to Drive the 2020 Holiday Shopping Season
The ongoing impact of COVID-19 will likely drive a major change in our gift-giving choices this year.
Presented by RetailCustomerExperience.com
download now
3 content challenges to confront when switching from bricks to clicks
by Nathan Holmes — Product Marketing Manager, Widen
Nathan Holmes, product marketing manager at Widen, explains that retailers that are switching from bricks to clicks will face a few content challenges that…
read now
Consumers back to non-essential shopping, reveals study
September 14, 2020
A good majority, 67%, of consumers are no longer just shopping for essentials due to the ongoing coronavirus but are also buying non-essentials. Just under…
read now
Digital will dominate holiday shopping, claims research
September 14, 2020
More than half of consumers, 58%, have financial worries due to the ongoing COVID-19 pandemic, yet 59% expect to spend the same on holiday gifts this year as…
read now
The questions retailers are asking about holiday shopping 2020
by Brian Cluster — Director of Industry Strategy for CPG & Retail, Stibo Systems
As the holiday season approaches, Brian Cluster, industry strategy director at Stibo Systems, explains why an uncertain economic climate isn't necessarily…
read now
Digital gift card income on robust path
September 11, 2020
Consumers are loving the gift card option more than ever, which is likely due to the ongoing coronavirus pandemic which is curtaining retail store traffic due…
read now
3 ways automation helps scale CPG compliance
by Audwin Cash — SVP, Atrius Enterprise Solutions
Audwin Cash, senior vice president, enterprise solutions, Atrius, at Acuity Brands, shares insight on how retailers can overcome the challenges inherent in…
read now
Survey: U.S. shoppers will trade privacy (but not convenience) for better e-commerce fraud protection
by Rafael Lourenco — EVP, ClearSale
Rafael Lourenco, executive vice president and partner at ClearSale, shares insight on a ClearSale survey (just before business closures swept the U.S.) that…
read now
Retail consumers and why they use and love Bitcoin
by Marc Grens — Co-Founder and President, DigitalMint
Bitcoin has been a part of the financial marketplace for some time and has grown in popularity, especially amongst millennials and the unbanked. Marc Gren…
read now
Black Friday will be quite different in the UK this year
September 1, 2020
A hefty majority of U.K. consumers don't plan to spend Black Friday in stores and will be online scouring websites for top deals.
read now
Convenience 2.0: Lessons learned and next steps for c-stores post pandemic
by Gavin Bisdee — vp global marketing, Zynstra
Gavin Bisdee, group marking director at Zynstra, an NCR company, offers insight regarding the levels of convenience customers now expect during the buying…
read now
Lowe's on the catwalk during New York Fashion Week
August 28, 2020
Home improvement retailer Lowe's is getting its first appearance in New York Fashion Week thanks to three designers, including Rebecca Minkoff.
read now
Zara taps dLocal for Paraguay, Uruguay e-commerce operations
August 28, 2020
Retailer Zara is deploying the dLocal payments platform for e-commerce operations in Uruguay and Paraguay and the technology is enhancing the online shopping…
read now
Preparing for a pandemic holiday season
Sanjeev Sularia, CEO and co-founder of Intelligence Node, writes that the key to a successful holiday sales season are efforts and investments focused on…
read now
COVID-19 driving digital payments use in Singapore
August 26, 2020
Singapore residents are increasingly adopting digital payments due to the COVID-19 pandemic, according to a GlobalData report. The report estimates total card…
read nowSubscribe
Get the latest news and resources from Retail Customer Experience.
