Consumer Behavior News
Amazon tops when it comes to trustworthiness, claims study
August 14, 2017
Amazon is viewed as the top most trusted brand, according to the 2017 National Most Trusthworthy Brands survey from The Values Institute.
read nowOnline grocery service debuts Alexa app for hands-free voice order capability
August 11, 2017
Consumers who like to order from Stop and Shop's online Peapod grocery service can now enlist the help of Amazon's Alexa devices.
read nowCostco, Wawa gaining ground as gas fuel up locations
August 10, 2017
The top consumer choices when it comes to gassing up the vehicle at a wholesaler is Costco and Wawa when it comes to grocery stores, according to a Market…
read nowThe impact of unhappy customer service teams
August 10, 2017
Customer service plays an integral role in providing good customer experience and unhappy service teams can have a negative impact on CX.
read nowWalmart.com, Jet.com take top spots in online fresh, packaged grocery buys
August 9, 2017
When it comes to where consumers go online to buy fresh food, Walmart.com takes the lead spot and Jet.com, which is now owned by Walmart, takes the top spot…
read nowRealtor tapping robots, big data to cut selling costs
August 7, 2017
REX Real Estate Exchange will be deploying robots and tapping big data technology to cut home selling costs in its new Long Island, New York office location.
read nowStudy: Most mobile app users hesitant to give info when signing up
August 4, 2017
Mobile app users are concerned about the security of their information when they register for a new app, according to a new survey conducted by B2B research…
read nowStudy: Small retailers are making money on online marketplaces
August 4, 2017
Over 60 percent of small to mid-size businesses are attributing half, or more, of their ecommerce sales to Amazon and other online marketplaces, according to a…
read nowRetailers embracing AI big time in next two years, reveals study
August 2, 2017
A hefty number of retailers, 87 percent, claim they will boost use of artificial intelligence for customer engagement strategies in the next two years.
read nowBack-to-school spend will hit $83.6B, claims report
July 21, 2017
A confident consumer base and increasing school enrollment will likely drive back-to-school spending to the second top spending level in history, according to…
read nowWalmart aims to monitor shoppers' facial expressions
July 21, 2017
Walmart is reportedly building new technology that will help it identify unhappy consumers standing in check-out lines.
read nowClothing retailer drives mobile shopping forward with Shopgate app platform
July 20, 2017
Texas Humor, a clothing brand focused on state pride, is using Shopgate's mobile commerce platform to build an enhanced mobile shopping app for customers.
read nowPet retailer deploys IBM MobileFirst to simplify purchase journey
July 20, 2017
The U.K.-based Pets at Home is launching Sales Assist, an IBM MobileFirst for iOS app for iPad, to drive a simpler purchase process across its 440 stores.
read nowChatbots gaining popularity with consumers, especially millennials
July 19, 2017
One quarter of U.S. consumers are using a chatbot on a daily basis, and that figure spikes to 40 percent among the millennial generation.
read nowA few changes coming in back-to-school shopping season
July 19, 2017
Mass merchants will benefit most during this year's back-to-school shopping season, and department stores will likely see a decline in consumer traffic…
read nowVoice-controlled devices playing bigger part in consumer purchasing
July 17, 2017
Just about one in three shoppers will make a purchase through a voice-controlled device in the next year, and nearly one in five, 19 percent, made a voice…
read nowAmazon both friend and foe to retailers
July 14, 2017
While Amazon has long been described as the traditional retail killer, competing retailers view the ecommerce giant as both a foe and a friend — the latter…
read nowStudy: Consumers love to touch, love music, but long wait lines not so much
July 13, 2017
When it comes to brick-and-mortar shopping, a majority of U.S. consumers, 72 percent, love being able to touch, feel and try products, and the statistic jumps…
read nowSmartphones will soon beat out tablets in UK mobile spend
July 11, 2017
The smartphone will soon blow past the tablet in the U.K. when it comes to mobile shopping, with smartphones grabbing 51.5 percent of spend next year.
read nowResearch highlights challenge points when it comes to customer experience
July 11, 2017
While 76 percent of retail decision makers believe they have enough actionable data, more than half (55 percent) are still relying on written, non-automated…
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