Consumer Behavior News
Retail therapy is real and costing consumers more than $1,500 a year
December 19, 2017
A Swap.com survey revealed retail therapy is costing consumers an average of $1,652 each year and making up more than a fifth of all purchases.
read nowChat customer experience not so great in UK, claims study
December 12, 2017
Consumers in the U.K. want to use chat when it comes to customer service, with nearly a third embracing the technology, but satisfaction isn't very high at…
read nowGreen Monday expected to deliver another big online shopping opportunity
December 11, 2017
There’s Black Friday, Small Business Saturday, this year's newly-crowned Sofa Sunday and — of course — Cyber Monday.
read nowFuture of UK retail not so bright as 2018 gets closer
December 8, 2017
The U.K., along with Egypt and Venezuela, is expected to see negative retail market growth come the new year, according to a press release.
read nowConvenience prime factor in online shopping
December 8, 2017
The aspect of convenience is the main reason U.S. shoppers are heading online, with 58 percent of consumers choosing to shop on the web, according to an Arvato…
read nowReport: Amazon's armor could be cracked
December 6, 2017
There may be an opportunity for retail brands to grab share from Amazon. But it would likely be due to a move by Amazon.
read nowConsumers remain confident, survey reveals
December 4, 2017
U.S. consumer sentiment hasn't changed much in a year and actually gained a bit, hitting 98.5 in November, according to a CNBC report.
read nowCold weather proves rewarding for Macy’s
December 4, 2017
The arrival of winter, and need for winter coats, is making for healthy financials for Macy's.
read nowBlack Friday/Cyber Monday shopping reveals consumer habits, activity
December 1, 2017
Consumers shopping from Thanksgiving through Cyber Monday tended to shop early online and shopped a lot more than last year.
read nowMobile proved dominant in Black Friday shopping, reveals report
November 29, 2017
Thanksgiving/Black Friday – Cyber Weekend holiday shopping produced increased retail revenue on the weekend days, delivering 32 percent growth compared to 2…
read nowBlack Friday drew big numbers in shoppers, store visits
November 28, 2017
Nearly two thirds (74 percent) of Black Friday/Thanksgiving shoppers spent at least the same as they did last year, averaging $377.50, according to data from…
read nowWalmart, Kohl's, Amazon, Dollar Tree cited as big Black Friday winners
November 28, 2017
When it comes to in-store traffic and digital consumer spend, the big retail winners this Black Friday into Cyber Monday weekend were big names: Kohl's…
read nowConsumers love free shipping, reveals Deloitte survey
November 27, 2017
The top priority for consumers is getting free shipping, with nine of 10 consumers (88 percent) citing free shipping as being more valuable than fast shipping.
read nowConsumer shopping glitches on the rise, reveals study
November 24, 2017
The 2017 Customer Rage Study reveals more than 62 million families had at least one shopping glitch in the past 12 months, leading to frustration and anger in…
read nowConsumers will be busy this holiday weekend
November 21, 2017
More than 164 million consumers (69 percent of Americans) plan to shop or will consider shopping between Thanksgiving and Cyber Monday.
read nowRetail is all about delivery, fast and quick delivery
November 21, 2017
The top factor playing into the holiday season is the retailer's capability to deliver product fast and quick.
read nowRetail sales climbed up a bit in October
November 20, 2017
October delivered a 0.1 percent increase in retail sales, compared to September, and a 4.3 percent gain compared to a year ago.
read nowSurvey: Younger shoppers expected to spend the most this holiday
November 17, 2017
Young adults, ages 18 to 24 years old, are expected to spend more this holiday season given more disposable income, according to a survey from the National…
read nowFree is better than fast when it comes to shipping, say consumers
November 16, 2017
The annual Deloitte holiday survey of consumer trends and spending reveals that nine in 10, 88 percent, of consumers view free shipping as more important than…
read now'Sofa Sunday' joins ranks of Black Friday, Cyber Monday
November 14, 2017
The day before Cyber Monday is now being deemed the newest top holiday shopping day, "Sofa Sunday," and new research reveals the top sofa-based ecommerce…
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