Consumer Behavior News
Report: Holiday spend will boost retail sales with omnichannel retailers benefitting the most
November 10, 2017
Omnichannel retailers will be the big winners this holiday season as a new report claims 96 percent of shoppers will be buying from the retail segment.
read nowBlack Friday will be big for online retailers, claims Salesforce
November 9, 2017
While some reports may be indicating Black Friday is losing its shine at the top shopping day, a Salesforce report expects it to be the busiest digital…
read nowJustFab, Sephora, Walmart tops in customer experience personalization
November 8, 2017
When it comes to personalizing the customer experience, Walmart, JustFab and Sephora are doing the best job, according to the first annual Retail…
read nowConsumers love retailers with multiple channels, reveals survey
November 8, 2017
The more channels available for customer service, the happier a consumer is, reveals a Narvar survey on shopper behavior.
read nowRetail brands not hitting the mark when it comes to chatbot experience
November 8, 2017
While a good number of consumers, 72 percent, say online chat interaction makes for a more loyal customer and nearly a third will use chatbots, the experience…
read nowRobust holiday season spike ahead, reveals survey
November 7, 2017
Consumers in the U.S. are likely already holiday shopping, and holiday season spend is predicted to grow 6 percent this year, according to a JLL Retail survey.
read nowStudy: Online holiday spend will beat in-store spend this year
November 1, 2017
For the first time ever, online holiday shopping spend will beat in-store retail spend, according to a new Deloitte study.
read nowOutdoors retailer shuttering doors on Black Friday
October 31, 2017
For the third year in a row, outdoors retailer REI won't be open on Black Friday.
read nowPrice not the only focus for consumers these days
October 25, 2017
While the price point will always be a top consideration for the consumer, other factors, from in-store events to great service, are also top of mind…
read nowStudy: Retailers lack tools to tap customer data
October 20, 2017
More than half, 58 percent, of retailers don't have in-store tools to view and analyze customer data across touch points, and of those who do, just 64 percent…
read nowCustomers love music when shopping
October 18, 2017
A new Mood Media study claims music is something consumers love when shopping and when interacting in the banking environment.
read nowSmart store tech is a revenue booster, reveals report
October 17, 2017
A new Juniper Research report reveals smart store technologies will spur over $78 billion in annual transaction revenue in the next five years.
read nowReport: Many retailers don't have an omnichannel strategy in place
October 16, 2017
As the holiday season arrives, a new study reveals omnichannel is not a big priority for many retailers as 40 percent don’t even have a strategy.
read nowSeptember retail sales jump thanks to weather-related events
October 16, 2017
Retail sales in September increased 0.5 percent compared to August, and 3.2 percent compared to a year go, due primarily to hurricane event impact.
read nowIt's going to be a jolly retail holiday season predicts study
October 10, 2017
Retailers should be in a jolly mood this holiday shopping season as a PwC report predicts U.S. holiday spending will spike 6 percent.
read nowHuman behavior is a good thing for businesses, reveals study
October 9, 2017
Companies that display good human relationship behaviors are more likely to make more money, according to the third annual Customer Quotient report from C…
read nowConsumer spend inches up in August
October 6, 2017
There was a slight uptick in consumer spending in August, according to Commerce Department figures cited in a Reuters report.
read nowStudy: Consumers OK with IoT payments, but want control over purchase
September 29, 2017
Nearly half of consumers in the U.S. polled for a Worldpay survey said they would feel comfortable with a connected device, such as a refrigerator, ordering…
read nowCyber Monday will overtake Black Friday as consumer favorite, reveals study
September 28, 2017
Tired of crowds, long lines and seeking more convenience, consumers are expected to shop more on Cyber Monday this holiday season than on Black Friday.
read nowHalloween spend may hit $9B record
September 28, 2017
Retailers selling Halloween candy, costumes and pumpkins are likely to see a lot of consumer activity this year as shoppers are predicted to spend $9.…
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